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“Tasty good value ice cream!” 5 of 5 stars
Review of Sottozero the Gelato Factory

Sottozero the Gelato Factory
Spring Street corner with St Anthony Street, SPB 2560 Bugibba, Malta, Bugibba, Island of Malta, Malta
00356 79069266
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Ranked #4 of 93 restaurants in Bugibba
Cuisines: Ice Cream
Dining options: Late Night
Restaurant details
Dining options: Late Night
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
16 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
“Tasty good value ice cream!”
5 of 5 stars Reviewed October 2, 2012

Visited here many evenings as the selection of ice cream mean't that we just kept coming back.

They had a good range of options which they rotated frequently. The double chocolate, Amaretto and sugar free banana were the best in my opinion.

Place was very busy but service was good and waitresses were friendly. Very good value too.

Visited July 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 reviews from our community

96% Recommend
    56
    5
    0
    0
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Greater Manchester
Reviewer
5 reviews 5 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Awful experience!”
1 of 5 stars Reviewed August 28, 2012

My wife and I were really looking forward to trying Sottozero after reading the rave reviews on tripadvisor, so we decided to treat ourselves on the last night of our holiday...BIG MISTAKE!

We queued for a very long time outside the establishment (which didn't mind whatsoever) but after finally getting inside Sottozero and near the front, in barged a number of locals who just pushed their way to the front with no regard for the tourists. The staff were quite happy to serve them first and then continued to serve other locals who came in way after all the other tourists, who had been queuing for a very long time.

After the first locals pushed in we told the staff what had happened as we thought they may not have realised, however we were very wrong. They were fully aware of what had gone on and were very much part of it. We ended up leaving without getting an ice-cream along with lots of other tourist behind us.

This is certainly not a way to run a successful business that relies on tourists as much as locals. I would not recommend this place, there are far more polite ice-cream venues in Bugibba to visit.

  • Visited August 2012
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granata542, Owner at Sottozero the Gelato Factory, responded to this review, August 24, 2013
On 09 September 2012 17:32 granata542 wrote:
Dear Kim following your review regarding Sottozero, I feel sorry for what you are saying that has happened, but this has definately never happened in our establishment. Our staff is well trained to cater for Locals and Foreigners alike, without giving priorities to anyone whatsoever.

On the instant why did you not ask for the person incharge at the moment you were there?

This inconvenience would have been solved immediately.

We sincerely hope to get to know you personally if you happen to be around again.

I asure you that this definitely happened at your establishment. The four members of staff all serving at the counter were guilty of this account. We spoke to members of your staff at the time of the incident who ignored us and continued to serve who they WANTED to serve. We were not the only ones who walked out that night.

I very much doubt that you sincerely want to get to know us personally. When we next come to Malta we would certainly not come near your establishment, Like your staff, I also find your email to be very impersonable and rude.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“The best”
5 of 5 stars Reviewed August 27, 2012

The BEST ice cream.....and what a selection......oh my, it was just fantastic......so much so we ate it nearly every night!!!!!

Visited August 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
18 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“The Best Gelato one could find”
5 of 5 stars Reviewed August 20, 2012

This Gelateria is kind of difficult to find, cause it's not along the coast of Bugibba, but it's very worth the search. One can identify it by looking for the long queue of people coming out of the shop. A wind range of flavours, abundant scoops of ice cream, and very good value for money. Excellent ! :)

  • Visited August 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malta
Contributor
17 reviews 17 reviews
7 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Definitely The Best Ice Cream In Malta”
5 of 5 stars Reviewed August 18, 2012

This little Gelateria is kinda difficult to find (since its on one of the side streets set-off from the main road). To give you an idea, its on the first side street parallel from Bugibba's main square, when heading up the main road on the coast on your direction to Mc Donalds.

Trust me its worth the search.... its the best Ice Cream In Malta.

Visited August 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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