we have just come back from a 2 week holiday in Malta - what a lovely island (1/7/13-15/7/13). This establishment however is nothing more than a budget hostel and that is being generous!Our room was dingy, the air conditioning never worked just whirred and made a noise - luckily we had a fan, which broke down twice, I think it had something to do with the tape holding the wires together!. The towels were nothing more than shredded rags not fit to clean the floors with. We had no flushing toilet for 4 days, (the staff were condescending enough to tell us we did not know how to flush it properly) they did provide a bucket so we could flush the toilet! The toilet pipe work was leaking and flooded the bathroom, part of the main room and out into the corridor. The bed linen did not fit the bed! Tried complaining to the management, could not get a manager for 3 days, reception staff were condescending bordering on rude. There appears to be no person in charge and no one to take responsibility. The place is dirty and unkempt, you can write your name in the grime around the pool edge, the tiles are cracked and broken in the pool area, the sunbeds have seen better days. The corridor areas are dirty, the toilets in reception have spinning taps, the coffee machine does not work properly, thankfully we were room only so did not have to navigate the catering facilities, nearly every time you approached reception there was someone else there complaining of some aspect of TBH. The list is endless ....but hopefully you get the picture - and if the management of this establishment wish to respond to this please feel free because you could not be bothered to respond to us whilst we were your clients - still NEVER AGAIN.
- Official Description (provided by the hotel):
- Welcome to The Bugibba Hotel. Located just five minutes from the beautiful Mediterranean coast and the buzzing Qawra promenade, The Bugibba Hotel is a three-star hotel that promises great value accommodation in one of the most popular tourist resorts in Malta. This friendly hotel has 368 spacious rooms and various types of accommodation to choose from, including Economy rooms, Standard Rooms and Self-Catering Apartments. It also offers a pleasing range of facilities, with two outdoor swimming pools, an indoor pool and Jacuzzi, 2 bars and 2 restaurants, an internet café and two meeting rooms. ... more less
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- Also Known As:
- St Pauls Bay Hotel
- Bugibba Hotel Malta