Where to start...
This is the second time I have stayed at this hotel, and it was a thouglibetter the devil you know. So prior to my trip I sent an email with a room request. Nothing to hard, but as the end of mystay approaches, still no reply. I was given a twin room, and I asked the young lady in reception for a double bed... not possible, try tomorrow. Finally day 3 I got a room change. Well done her. The hotel is 1970 style and needs to be dragged in to the 21 century with a make over. It is clean, but tired.
I arrived at 1.45, to be greeted by one staff member (skim, black glasses, long sideburns) looking at his watch glaring at me then storming out the back. The head waiter returned to tell me the resturant closed at 1.45 not 2. Needs to check the paperwar given by reception. I left, dont have to put up with staff with attitude problems.
Whilst sitting eating, waiting staff having loud discussions with each other over the customers. Seems there was a staff issue that they were airing. Not acceptable!
Food. Subject to much discussion. It is basic, tasteless fair, and needs a major revamp. The chefs need to taste thier dishes. A home made vegetable soup was served. Frozen vegetables, in flavourless cornflour thickened liquid. This is a chance to showcase local produce, fresh and full of flavour. Make fantastic vibrant food. Have chefs really show off thier talents with pride, not stand behind the bain maries, arms folded, guarding it! Additional cost? Little, increased business?
Coffee... a teaspoon of instant coffee, hotwater and some foam does not make a latte! There is lot of money tobe made from making coffee correctly!
The duty manager Vince needs to be replaced. 3 times now I have heard him having altercations with guests... loud ones. Not acceptable in any form, and is infact abuse.
Staff need to be trained in customer services. YES and a glare is not a welcome. It takes little time and effort to be polite!
4*, well that is highly debateable. According to the hotel the stars are awarded by the Malta Tourist Authority. Im waiting for an answer fm the MTA on how the stars are awarded especially as Malta has agreed to join the Europe method of assessment. Interesting to see there is now sign of the award displayed in any public area.
For me, its about customer service... fails. Food quality... if i was served it in a resturant I would send it back. Price is good, but so should the whole package! Pull your socks up big time. Dont believe me, send in some mystery shoppers, they will soon tell you. Yes, I could do better! Look after the customer and they will look after you well and truely!
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- Also Known As:
- Canifor Hotel Qawra
- Canifor Hotel Malta/Qawra
- Malta Canifor Hotel
- Canifor Malta