First impressions were good, the location was good overlooking the bay, the Lobby was clean and comfy looking and the staff were attentive straight away.
Booking in was easy but we were not given any local information or quides without asking. Those that were given were out of date photocopies.
Our room was clean but dated and a little tired, especially the bathroom, The TV recieved BBC and Sky news but the picture was fuzzy, but what the hey we are only planning on sleeping there. (note to hotel married couples usually like to sleep in the same bed and supplying twins beds on castors can lead to accidents)
The sea view was there as were the neighbouring balconies as this corner of the hotel is at a dog leg angle to the rooms next door.
The air conditioning did not work and it took them 6 days and three visits to get it sorted.
the fridge did work, there was no safe in the room, a key for a strong box was at a cost.
The first night in the resturant was quiet as it was the first week in June and the hotel was by no way full. The food was tasty with a good selection of hot and cold dishes, it was however what I would expect from a holiday hotel on the south coast of England not the mediteranian. As the holiday progressed the quality of the food plus selections available became hit and miss, over cooked fish and meat drowning in mediochre sauces, accompanied with 'boiled to death' veg. Cooking staff often did not know what went into a dish, on one occasion I asked a 'chef' if there was meat in a 'local' dish that I did not recognise and his response was "there would not be if I had made it" Breakfast was sausage, egg, beans and bacon, no variety, if I have to have a full english every day what happened to the Kippers, smoked Haddock and kedgerie etc? Cereal was local Rice Krispies, Corn Flakes or Bran Flakes. the fruit was either tinned or an apple or Orange or un ripe Banana. The experienced staff in the Hotel (Top marks to John and Victor) were very good but grossly let down by poorly trained and uncaring younger members of the team. Especially as the hotel filled up.
The pool area was generally clean but was lacking in umberellas, not even enough for half the sunbeds, they eventually resorted to using the large patio style ones from the resturant balcony. But there were still not enough.
What niggled me the most was the lack of attention to detail. When I mentioned that the air conditioning was not working in the room, a spare fan was supplied, it was six day later that I was informed that there had been a problem with the system and it was fixed. On arrival at the resturant, tables that had been used were not cleared away and reset, we had to go on a table hunt most nights during our second week. Staff would be talking to each other instead of taking our drinks order, we would then have to remind someone that our drinks had not been delivered. On a number of occasions we got our own cutlery. On our last day there was an Island wide power failure, the hotel generator only supplied one lift, there were no signs indicating this and guests were not told on arrival. on two occasions I waited for the lift only to be told by a member of cleaning staff that I could not use it because she had to take her cart to another floor and there was not enough room for me as well.
I could go on but do I need to..............
- Official Description (provided by the hotel):
- The Seashells Resort at Suncrest has been a leading 4 star hotel on the Maltese Islands since its very first days and has kept its tradition of hospitality within the AX group throughout the years. We decided that it was time to give the hotel a face-lift so during the winter months the hotel will be going through an extensive renovation programme with its doors re-opening on the 1st of April 2015. The property is conveniently located on the Salina to St Paul's Bay Promenade, merely a few minutes' walk away from the National Aquarium. Right opposite the hotel entrance guests can also find a very handy bus stop. Take a left outside of the hotel and you will immediately start walking towards all the hustle and bustle of Bugibba and Qawra, the main tourist hub on the island. Take a right and you'll be heading out on to the coast road for a 20 minute drive to St Julian's to enjoy the most popular night life spot in Malta. The hotel is located on the seafront for fantastic views of the Mediterranean and the best sunrise anyone could hope to wake up to. Guests can enjoy a sea water pool and pool bar (weather permitting) enabling them to experience a truly Mediterranean holiday. For the younger audience a kid's pool, fun boat and slide promise fun, activity and excitement. The Carisma Spa and Turkish bath (Hammam) will continue to pamper guests in a more intimate and relaxed atmosphere. Get ready for the new face of the Seashells Resort at Suncrest, your number one resort for individual, corporate and family travel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Hotels.com, TripOnline SA, HostelBookers, Priceline, Orbitz and Despegar.com so you can book your Seashells Resort at Suncrest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Seashells Resort At Suncrest Hotel Qawra
- Suncrest Hotel Qawra
- Seashells Resort At Suncrest Malta/Qawra