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“If I knew then.................” 2 of 5 stars
Review of Seashells Resort at Suncrest

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Seashells Resort at Suncrest
4.0 of 5 Resort (All-Inclusive)   |   Qawra Coast Road, Qawra, Island of Malta SPB 1902, Malta   |  
Hotel amenities
Ranked #5 of 17 Hotels in Qawra
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“If I knew then.................”
2 of 5 stars Reviewed June 22, 2009

First impressions were good, the location was good overlooking the bay, the Lobby was clean and comfy looking and the staff were attentive straight away.
Booking in was easy but we were not given any local information or quides without asking. Those that were given were out of date photocopies.
Our room was clean but dated and a little tired, especially the bathroom, The TV recieved BBC and Sky news but the picture was fuzzy, but what the hey we are only planning on sleeping there. (note to hotel married couples usually like to sleep in the same bed and supplying twins beds on castors can lead to accidents)
The sea view was there as were the neighbouring balconies as this corner of the hotel is at a dog leg angle to the rooms next door.
The air conditioning did not work and it took them 6 days and three visits to get it sorted.
the fridge did work, there was no safe in the room, a key for a strong box was at a cost.
The first night in the resturant was quiet as it was the first week in June and the hotel was by no way full. The food was tasty with a good selection of hot and cold dishes, it was however what I would expect from a holiday hotel on the south coast of England not the mediteranian. As the holiday progressed the quality of the food plus selections available became hit and miss, over cooked fish and meat drowning in mediochre sauces, accompanied with 'boiled to death' veg. Cooking staff often did not know what went into a dish, on one occasion I asked a 'chef' if there was meat in a 'local' dish that I did not recognise and his response was "there would not be if I had made it" Breakfast was sausage, egg, beans and bacon, no variety, if I have to have a full english every day what happened to the Kippers, smoked Haddock and kedgerie etc? Cereal was local Rice Krispies, Corn Flakes or Bran Flakes. the fruit was either tinned or an apple or Orange or un ripe Banana. The experienced staff in the Hotel (Top marks to John and Victor) were very good but grossly let down by poorly trained and uncaring younger members of the team. Especially as the hotel filled up.
The pool area was generally clean but was lacking in umberellas, not even enough for half the sunbeds, they eventually resorted to using the large patio style ones from the resturant balcony. But there were still not enough.
What niggled me the most was the lack of attention to detail. When I mentioned that the air conditioning was not working in the room, a spare fan was supplied, it was six day later that I was informed that there had been a problem with the system and it was fixed. On arrival at the resturant, tables that had been used were not cleared away and reset, we had to go on a table hunt most nights during our second week. Staff would be talking to each other instead of taking our drinks order, we would then have to remind someone that our drinks had not been delivered. On a number of occasions we got our own cutlery. On our last day there was an Island wide power failure, the hotel generator only supplied one lift, there were no signs indicating this and guests were not told on arrival. on two occasions I waited for the lift only to be told by a member of cleaning staff that I could not use it because she had to take her cart to another floor and there was not enough room for me as well.
I could go on but do I need to..............

  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuncrestHotel, Sales Executive at Seashells Resort at Suncrest, responded to this review, January 8, 2010
Thank you for your positive and constructive comments of our hotel especially of our helpful staff. We are pleased they were of help to you.
We would like to apologies for the problems caused as a result of the power failure. Unfortunately we didnt have any control over it.
Please rest assured that all your comments have been analysed and actioned.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 22, 2009

This hotel is in a good location if you are visiting Malta.

The hotel was very clean and the staff were extremely pleasant and helpful especially the front desk staff, the pool bar staff and the young pool guy. The restuarant captains John and Victor were lovely. The hotel is rated as 4 star but I personally thought it was more 3 star because parts of the hotel were very dated and the bathrooms are in need of updating. The lifts were not always fully functioning and the air conditioner when it was repaired merely blew warm air. Also half of the umbrellas at the pool were broken so they really should replace these.

We were on half board and chose it as we like to seek out our own entertainment in the evening however there was a disco and singers but it was not to our taste.

While the food was above average and had to cater to a variety of tastes the breakfast lacked variety and the chef's dinnertime meat and fish were hit and miss and sometimes even they did not know what was in some of the specialty items so vegetarians always ask!

Our visit was for a fortnight. Our arrival was not the peak season so we thought all the service and amenities were very good however the second week was the beginning of high season and that's when the service seemed to slip just okay. As the hotel got busier the standards dropped, e.g. having to wait in long ques for food, etc. and the little touches that were there when we arrived became non-existent.

The animation team had just arrived the day before we left but we were not watergym type people so can't comment on that either.

From speaking with other people who booked into hotels in the same area the Suncrest is probably the best in the area comparatively which means we would not stay any a hotel that was less than average.

Based on this rating I need to qualify that the hotel was ok and they could improve on a few things but the staff get an E for effort yet and not the worst place to stay.

All in all in general a very central location and good value if you expect to get what you pay for.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuncrestHotel, Sales Executive at Seashells Resort at Suncrest, responded to this review, January 8, 2010
Thank you for your positive comments about our hotel. We are very pleased that our friendly staff helped to make your stay a satisfactory one. I am sorry to hear that you encountered some problems in the dinning area, we apologies for any inconvinience caused.
We look very foward to have you back at the Suncrest.
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united kingdom
1 review
4 of 5 stars Reviewed June 13, 2009

I check in the middle of the night the lady at the front desk was very helpful. Since we had alot of luggages she offered if we need some help. As well she gave us some milk for our baby and warmed it up for us. We appreciated it. the room was good and comfotable. The food was good especially the breakfast. It was a little bit hot in the room since no AC was switched on in the building. \the pool was great always clean. The only thing that bothered me is that one time I went downstairs in the reception and behind the desk there was a bold man sleeping and snoring, he didn't even notice us. As well on our departure the same man was sleeping on the satin, when we went to sit almost next to him he woke up and went to another satin. On departure we had a small breakfast which was very nice. Overall the hotel is an excellent place, there are buses going round but to tour the island it is better to rent a car

  • Stayed May 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hunstanton
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 10, 2009

My wife and I (are you allowed a wife these days?) looked forward to a good break in the sun and a good look at Malta and Gozo. We were generally not disappointed but did not end up raving about Malta as much as the locals or some regular tourists to Malta. It was all a bit scruffy and in a sorry state but perhaps cleaner than many other similar destinations (horses for courses). Hotel was adequate although the room we were given was the cheapest in the hotel (commensurate with the cheapest price holiday but not what we would call a 4 star room. Indeed, due to the current economic crisis clearly the hotel were trying to increase margins by offering things like tea/coffee making facilities in our room as an extra! The room was not a balcony room which would have been fine although it was tucked in a corner with very restricted outlook over the sea with balconies and supporting walls very much blocking what could have been a nice view; also made the room a bit dark. However, the management who invited us to a welcome drink were keen to make sure we were comfortable and perhaps may have relocated us if we could have been bothered - we could have tried. Food was adequate (just) but nothing to write home about. Facilites were vey reasonable with the pool across the road accessed by a corridor in the hotel. All was very clean and friendly and worth 4 stars (just not the room and the food). In ticking that we would recommend to a friens, we would suggest going for a better room in the first place - then you would be happier!

  • Stayed May 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CORNWALL
1 review
5 of 5 stars Reviewed June 6, 2009

enjoyed the say in Malta lovely views and weather people very friendly here went to vantta which was lovely place to see and tour of the island was fab will be back again .

  • Stayed May 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tain
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2009

We stayed at the Suncrest for one week and the rooms were clean and comfortable, the food was very good with good choices from the buffet. The staff were friendly and with the weather very good, we had a really good week.

  • Stayed May 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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lincoln
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 19, 2009

This is the first time we'd been to Malta it was different to wot we expected . The service in the hotel was first class , rooms were cleaned every day towels changed whenever you needed them . The location was ok , not far from the bus station and bars and restaurants ! A bus ride to Valleta cost 56 cents each way very good value !
The food in the hotel was ok plenty of choice for breakfast . there was only a couple of choices for tea ,but if you don't like any of it they will make you something else very helpful . The waiters/waitresses were very pleasant and friendly - Josef, Victor and Sylvester and the rest of the staff all very nice people.
The reception staff were always friendly and there if you needed any help -Ritianne was very helpful to us !
There was always plenty of sunbeds at all times of day and the pool was freezing !

  • Stayed April 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seashells Resort at Suncrest

Address: Qawra Coast Road, Qawra, Island of Malta SPB 1902, Malta
Location: Malta > Island of Malta > Qawra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Qawra
#5 Luxury Hotel in Qawra
Price Range (Based on Average Rates): $
Hotel Class:4 star — Seashells Resort at Suncrest 4*
Number of rooms: 452
Official Description (provided by the hotel):
The Seashells Resort at Suncrest has been a leading 4 star hotel on the Maltese Islands since its very first days and has kept its tradition of hospitality within the AX group throughout the years. We decided that it was time to give the hotel a face-lift so during the winter months the hotel will be going through an extensive renovation programme with its doors re-opening on the 1st of April 2015. The property is conveniently located on the Salina to St Paul's Bay Promenade, merely a few minutes' walk away from the National Aquarium. Right opposite the hotel entrance guests can also find a very handy bus stop. Take a left outside of the hotel and you will immediately start walking towards all the hustle and bustle of Bugibba and Qawra, the main tourist hub on the island. Take a right and you'll be heading out on to the coast road for a 20 minute drive to St Julian's to enjoy the most popular night life spot in Malta. The hotel is located on the seafront for fantastic views of the Mediterranean and the best sunrise anyone could hope to wake up to. Guests can enjoy a sea water pool and pool bar (weather permitting) enabling them to experience a truly Mediterranean holiday. For the younger audience a kid's pool, fun boat and slide promise fun, activity and excitement. The Carisma Spa and Turkish bath (Hammam) will continue to pamper guests in a more intimate and relaxed atmosphere. Get ready for the new face of the Seashells Resort at Suncrest, your number one resort for individual, corporate and family travel. ... more   less 
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Also Known As:
Seashells Resort At Suncrest Hotel Qawra
Suncrest Hotel Qawra
Seashells Resort At Suncrest Malta/Qawra

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