Well..... what can I say.... I came here for dinner in September and it's taken until now to even look at these photos again! Hell, it took several months before I could even eat a pizza, even then I was scrutinising all toppings.
I took a seat in the outside area and ordered the Kaptan Waterfront pizza and a beer, I was the only person in the restaurant but I was used to it as I seem to eat earlier in the evening than most in Malta. The food was brought promptly and the pizza, to be fair, did taste really good, up until I got halfway through and saw a cockroach in the middle of my toppings!!!! I was mortified and didn't know what was worse, seeing the cockroach or wondering if I had eaten any others!! I called over the waitress and informed them of the bug topping and they were understandable surprised and apologetic, they offered a replacement pizza which I obviously declined and they said for the pizza there was no charge and as I was about to leave they came to say my beer was also free...... to be honest, I thought that was a given.
In the days after I still didn't feel satisfied with their response really and decided to email the general manager to make sure he was aware of the incident, he said he was aware of the incident and in fairness he ‘said’ that a lot had been done to check the cleanliness of the kitchens and to ensure it didn't happen again, that being said, I can't help but think the email was a little....automated.... and that it was a generic reply that they send out whenever such an incident occurs.
He offered a free meal with drinks for me and a friend and while it wouldn't be my first choice in places to go back to I thought I could get something easily inspectable and it could go some way to compensate me for what happened, he asked my address to send me a voucher and as I had under a week left of my holiday I said that my vacation is nearly up and could I come to collect it......then silence..... just after I mentioned I was a tourist and was heading home soon he stopped replying, I emailed him again........ nothing.....no reply!!
So I guess he didn't feel he needed to respond after he knew I wasn't gonna be there for long. Well, I go to Malta 6-7 times a year and I nor will any of my friends/family ever go back there.
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