The Dolmen Hotel St. Paul's' bay Malta.
Listed as a four star hotel, which would seem generous. Any reasonable traveller might think 2.
The hotel is large, concrete, and close to the sea. Hard to say how many nationalities frequent this hotel, but there seems a preference, mostly, Eastern Europeans and Germans. True there are plenty of Brits, a sizable contingent for sure, but a minority, who seem down at heal and scruffy.
The majority of inmates are geriatrics seeking the winter sun. Coach tour agents pack the reception area awaiting the grey flock each morning. They make the hotel feel like a nursing home for the elderly. Not a good sign for other able bodied holiday makers.
I booked a superior room, based on web photographs, judging by the photographs, it seemed ideal. Spacious with flowers in the room a bowl of fruit shown sitting on the table. The room was Described as elegant. I Paid extra for this very type of room, I fell for the spiel.
We were shown to a tiny room slightly larger than a single garage. No elegance at all. No table, no chair, nothing more than a bed and a wardrobe. No flowers, no fruit, no furniture. The beds were not made properly or with care, I had to re make mine and put the duvet cover on properly and turn it around. No care at all.this was the scruffiest little hotel room I'd ever seen.
I called management immediately, a lady apologist arrived, she said the hotel was busy! That was her point, as if it was a good reason. Then not to explain further why our room was unavailable. She simply ignored my question. Her attitude was, take it or leave it was her position with a smile, saying there is nothing further I can do.
I said - I booked in advance!!!!
So whether it was busy or not was irrelevant. This was lost on her completely. I said I was leaving first thing in the morning, that is, unless the room I booked and paid for was made available.
The next day it was.
The room was fine.
Breakfast is Served in a vast concrete cavern. Hard surfaces abound and so too the noise. Sit back for a moment and listen to the coughs and throat clearing at full volume was appalling, enough to put you off eating anything served here, bad manners on display everywhere. The whole scene each morning remained the same. I thought the must be similar to the insides of a car factory. Scrapping chairs and general dim make this a particularly awful experience.
Queues for everything, table space at a premium, means blink and your table has just changed hands! The moment a glass or cup is back on the table part empty, it's gone. Full speed ahead with no time for pleasure seems the norm, it appears there is insufficient table space to accommodate all guest hence the constant rush to move you on out of the door. Unpleasant.
Illustrative is the hotels attitude to bacon.
Bacon is only available and served 3 days a week, this says it all. Cut the fat away and you are left with 25 % meat. I feel my dogs higher quality.
Self service is of course the norm.
2 stars, seem like I might be stretching it a bit here but on balance it might be right, four stars is definitely a joke, that's for sure.
The room WiFi never worked. Despite visits to reception double checking the password and security code and a strong signal in the room actual internet was missing.
This too was a feature advertised as free on the web site but for which they wanted to charge extra, I spoke to them on the subject they instantly issued a weeks free pass. None the less in room WiFi was none existent.
Dolmen is a down market volume hotel, so if that's your budget limit this is the place for you, I for one would not recommend it. In Great Britain this hotel would be empty, but here it's busy because the initial deception of the web site draws in fresh customers who I suspect would never return.
True the pools outside are good, and the location is not bad. There is a nice bar and the public spaces are just about acceptable, but scratch the surface though and the place is just a dump. I was impressed with the helpful desk staff, very smily very pretty and very very helpful. Could not be better.
22nd October until 29th October 2013
- Also Known As:
- Dolmen Hotel St. Paul`s Bay
- Dolmen Hotel
- Dolmen Hotel St Pauls Bay
- Dolmen Hotel Malta
- Dolmen Resort Hotel Malta
- Official Description (provided by the hotel):
- Beautiful located at the waters edge, the 4 star hotel boasts 375 guest rooms and 38 highly finished superior rooms and suites with panoramic views of the Mediterranean Sea and St. Paul’s Islands. All bedrooms and suites are fully air-conditioned, centrally, heated and have their own private bathroom, safe deposit box, satellite TV, direct dial telephone, radio, mini-bar and hair dryers. The majority of the rooms have a balcony or terrace.The hotel’s general facilities include a Conferece Centre, Casino, an A La Carte Restaurant, Buffet Restaurant, Piano Cocktails Bar, Wine Bar, Cafeteria, Swim-Up Bar, Night Club and Caribbean Style Beach Club offering a variety of water-sports, a Diving Centre, Bars and Restaurant.Four outdoor swimming pools are located within the hotel together with one dedicated for children. The newly designed Spa incorporates state of the art Therapy rooms with the latest equipment as well as a Fitness Room, Indoor Pool with hydro massage and sauna. Within the hotel’s garden two tennis courts are available.Animation Activities are provided on a daily basis together with a kids club during the summer months. A regular entertainment is held during the evenings. ... more less
- Reservation Options:
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