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“Definatley not for us!” 3 of 5 stars
Review of Dolmen Resort Hotel

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Dolmen Resort Hotel
4.0 of 5 Hotel   |   Qawra Front, St. Paul's Bay, Island of Malta SPB 05, Malta   |  
Hotel amenities
Ranked #1 of 17 hotels in St. Paul's Bay
surrey
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Definatley not for us!”
3 of 5 stars Reviewed October 31, 2012

I was looking forward to my all inclusive relaxing beach holiday, but was dissapointed
Hotel with its own raised beach it was described as......NOT.... a patch of concrete & clay waste land looked like the diggers had scrapped it all up. The travel agents never mentioned this.
All Inclusive ......NOT..... Again I felt it was mi-sold. The only restuarant all inclusive guests can use is the main one and not all the other restaurants mentioned in the brochure. We were told all drinks included, yet again.... not the case ......fresh orange we had to pay for.!!! Ice cream you have to pay for.
The only thing that is all inclusive in the other bars & grills is your drinks....All food is chargable...BUT...if you are all inclusive they will take five Euros per person off the price of the meal.. The mini bar provided in the room.......you pay extra for if you, as its not included in the all inclusive.
Food was ok, not a great choice throughout the week, but the sunday lunches made up for it,obviously everyone else thought that as sunday was full of guests and locals alike.
I always holiday on an all inclusive basis in resorts throughout the world, but this one I will not be going to again.
more suited to elderly

carol Andersson

Room Tip: The best thing was the sea view, but ask for a room on the right hand side of the building by the ne...
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Resort Hotel, responded to this review, November 9, 2012
Dear Carolando,

Thank you for taking the time to review your stay with us and for your constructive comments.

Kindly accept our sincere apologies for the areas where we have fallen short of your expectations. This is certainly not a situation we are happy with, since we strive to maintain the highest possible levels of standards and facilities in order to meet the expectations and desires of our guests.

Indeed your comments have been taken very seriously and have been shared with the Management Team, in order to help us improve further the service that we have to offer.

Thank you once again for your feedback. Your constructive comments will only assist us in continually improving on the services we have to offer to our clients.

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (391)
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English first
Southampton, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 26, 2012

We have just returned from our first holiday in Malta, we stayed at this hotel. I have mixed feelings for the hotel, because I read many reviews and took that into account before I booked this. A lot of of the accounts were correct, but I don't think anyone could call the hotel very good or excellent, I think GOOD would be a better description.
The good parts:-
1.Staff are generally friendly and helpful - with the exception of Nadia on reception who never smiled , but was always seemed very curt and professional ,and the odd waitress in the restaurant - but they were always very busy!
2. The choice of food at breakfast was very good - we didn't eat lunch or dinner so I can't comment on that.
3. Lots of choice of swimming pools and facilities - bars etc. No problem getting sun beds. The beach area is well laid out,( but no sand if you have children), great for sunbathing!
4.Hotel rooms and all other areas kept very clean.
5. Happy hours in Temple Bar and Vintage Bar!
6. Very close to the Bus station, for travelling around the Island.
7. Close to local shops/restaurants and bars
8. Beds very comfortable.

The bad parts:-
1. Air conditioning did not work - we tried on many occasions to get it sorted and was told different stories depending on who you spoke to, the staff on reception said that we did n't leave it on long enough! The maintanence man said it did n't come on until 3.00 pm in the afternoon and we should try it a little later! We eventually were offered a fan. I looked in other rooms along our floor - 5th - when the cleaners were in and I saw a lot of fans! It was very hot , especially at night so we had to have a noisy fan running all night.
2. Our room was o.k. but I emailed ahead to ask for one of the recently renovated rooms I had seen on their website, and we paid extra for a sea view - we got a corner room ,it did have a sea view with a small balcony, but it was one with the old decoration and was looking a little tired. I am sure that if you have stayed in the new you would give a better rating.
3.Generally ,the outside areas were in need of some T.L.C. - some painting and attention to wooden railings and decking, some of the outside restaurants in the beach area looked a little sad. It is possibly because we went late in the season and this will be taken care of in the next few months, but it was very noticeable.

Overall I think that the Hotel was good value for money, but it could do with al little more modernisation in some areas.

Room Tip: Sea view rooms are lovely ,but they get the sun nearly all the day, so ,if air con does n't work...
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Resort Hotel, responded to this review, October 29, 2012
Dear POLLY0655,

Firstly, allow me to thank you for making the time to share with all your overall experience on the Maltese Islands and indeed at the Dolmen Resort.

Rest assured that all your comments have been well noted and have been passed on to the respective managers for their immediate attention.

Thank you once again for your feedback and we do look forward to have you stay with us once again,

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator
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Leicester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 23, 2012

Have just had great family holiday.Swimming pools were brilliant for kids (age 6 & 9) , never had any problem getting sunbeds.There were daily activities at the pool which included water polo, areobics, darts & games for the kids. Everywhere was always fresh & clean, staff were always polite, friendly & helpful.The food was delicious & good choice in the main dining room. The room was spacious for all four of us, was cleaned every day.
i have only 2 minor issues;
we paid for balcony & seaview, which we did get, however as our room was over one of the restaurants when we sat down on the balcony we couldnt actually see anything except the wall!
we paid half board thinking that we had a good choice of the 4 restaurants listed at the Dolmen, but we were only allowed to use the main dining room for our half board meals. The other restaurants were available but we would have to pay again!!!
We had wonderful family holiday & would recomend the Dolmen, thank you very much.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Resort Hotel, responded to this review, October 29, 2012
Dear Clare P,

Firstly, allow me on behalf of the Dolmen team to show our sincere appreciation for making time to share with fellow travellers your most recent experience at the Dolmen Resort.

Rest assured that we have also taken note of your suggestions as these help us to improve further our services and facilities.

May we take this opportunity to thank you for choosing to stay at the Dolmen Resort and we do look forward to welcoming you back again in the future, and in the eventuality I am inviting you to contact us directly.

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
llangynidr
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 22, 2012

Our room air con was u/s.So was the replacement after 6 days. No Kettle! Up graded room only after new control fitted, no difference. A fan, noisy and didn't cool room. Up grade aircon u/s but great view of sea. Temp 28 C all night!

Room Tip: Ask for air con & kettle, night manager is best contact if things are not up to scratch. Front d...
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Resort Hotel, responded to this review, October 29, 2012
Dear Chas p,

Primarily, we would like to thank you for making the time to give us your feedback following your recent stay at the Resort. We would like to assure you that your comments have been well noted and appropriate action has been taken.

Whilst we cannot turn back time, we do hope we will be given the opportunity to welcome you back to the Maltese Islands and indeed to the Dolmen Resort. In the eventuality of your next visit we invite you to contact us directly with any particular request you might have.

Always at your service,

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2012

Stayed here in june 2012, i dont have any complaints was fantastic, imy family will all be back. Great food and the Rooms were beautiful with a great view of the sea.
Thank you for a fab holiday!!!
Pool area is fab lots of activities.... Water polo!! hahaha

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Resort Hotel, responded to this review, October 29, 2012
Dear Sandy9237,

Thank you for taking the time to place such a fantastic review on Trip Advisor.

We do our best to provide our guests with a pleasant and comfortable experience as your satisfaction is of utmost importance to us. Rest assured that the entire Dolmen team is only too pleased to make your stay with us an Exceptional one.

Your comments are truly appreciated by the team and we look forward to welcoming you and your family back again.

Thank you once again and best wishes,
Roberta
Sales & Marketing Web-Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 19, 2012 via mobile

i first found the Dolmen plaza some years ago. Love at first sight. After a recent upgrade to the room design it is fab. Food. Staff. Facilities. Location. Transport. Faultless. Don't bother with anywhere else on the island.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Resort Hotel, responded to this review, October 29, 2012
Dear Smilerman1,

Thank you so much for the fantastic feedback that you have very kindly placed on Trip Advisor and shared with fellow travellers.

We are so pleased that you were satisfied with the service and facilities that you experienced during your stay at the Dolmen Resort.

Thank you once again for your positive comments and we look forward to welcoming you back in the future.

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 19, 2012

When we arrived they just sent us away saying to early!
When we did manage to get to our room someone elses luggage was in there! No one had a clue what they were doing. The reception staff werent any good and you were lucky if you could get their attention as they do love to chat!
There was nothing great about this hotel but i suspect it is probably one of he better hotels in the area.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dolmenrh, Sales & Marketing Web-Coordinator at Dolmen Resort Hotel, responded to this review, October 29, 2012
Dear AngandMike27,

Thank you for taking the time to review your stay with us and for your constructive comments.

Kindly accept our sincere apologies for the areas where we have fallen short of your expectations. This is certainly not a situation we are happy with, since we strive to maintain the highest possible levels of standards and facilities in order to meet the expectations and desires of our guests.

Indeed your comments have been taken very seriously and have been shared with the Management Team, in order to help us improve further the service that we have to offer.

Thank you once again for your feedback. Your constructive comments will only assist us in continually improving on the services we have to offer to our clients.

Warmest Regards,
Roberta
Sales & Marketing Web-Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Dolmen Resort Hotel

Address: Qawra Front, St. Paul's Bay, Island of Malta SPB 05, Malta
Location: Malta > Island of Malta > St. Paul's Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 17 hotels in St. Paul's Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dolmen Resort Hotel 4*
Official Description (provided by the hotel):
Beautiful located at the waters edge, the 4 star hotel boasts 375 guest rooms and 38 highly finished superior rooms and suites with panoramic views of the Mediterranean Sea and St. Paul’s Islands. All bedrooms and suites are fully air-conditioned, centrally, heated and have their own private bathroom, safe deposit box, satellite TV, direct dial telephone, radio, mini-bar and hair dryers. The majority of the rooms have a balcony or terrace.The hotel’s general facilities include a Conferece Centre, Casino, an A La Carte Restaurant, Buffet Restaurant, Piano Cocktails Bar, Wine Bar, Cafeteria, Swim-Up Bar, Night Club and Caribbean Style Beach Club offering a variety of water-sports, a Diving Centre, Bars and Restaurant.Four outdoor swimming pools are located within the hotel together with one dedicated for children. The newly designed Spa incorporates state of the art Therapy rooms with the latest equipment as well as a Fitness Room, Indoor Pool with hydro massage and sauna. Within the hotel’s garden two tennis courts are available.Animation Activities are provided on a daily basis together with a kids club during the summer months. A regular entertainment is held during the evenings. ... more   less 
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Also Known As:
Dolmen Hotel St. Paul`s Bay
Dolmen Hotel St Pauls Bay
Dolmen Hotel Malta
Dolmen Resort Hotel Malta

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