My girlfriend and I booked the Gozo highlights day trip and were very much looking forward to a pleasant day out, unfortunately it was terribly organized and we were left tired, annoyed and ripped off by the end of the day.
Firstly the bus driver was 30 minutes late picking us up, but we've experienced this before and thought nothing of it. Everything was pleasant enough until lunch, which was disgusting and not worth 2 euro let alone 10. The soup was from a can and the fish was so undercooked it was practically raw. This is the only time we were glad the portions were so small.
In the brochure it says there is time for swimming in the summer months, but this is allotted with the time they give to lunch, so by the time we finished our horrible lunch we were left with 20 minutes to explore the beautiful bay. We were then taken to a cathedral and given an hour and a half at this one spot! It took everyone 40 minutes to finish with this and then we sat around waiting for our bus to come back, time we could have used swimming at our previous spot! The driver was more interested socializing with his various friends at the stops than giving us a proper tour.
All of this could have been overlooked but the final straw was when we got off the ferry after a long day of walking in the sun, our bus was not there to pick us up. All nine of us from our tour group were left stranded at the ferry terminal hoping our driver was just late, but after 45 minutes we began to realize we were forgotten. We found the number for the oasis and rang them, hoping for an explanation, and we were given numerous stories like how the bus was too full so it had to leave without us, but in the end we were told and that it was our fault and we had to find our own way home! They didn't care. Luckily there was a public bus terminal were we all found busses home, but it was the last thing any of us wanted to do after 9 hours in the heat.
We've gone back to oasis task why this has happened, and each time they tell us the manager is not in, and we should come back "tomorrow" and speak to him. In the end there was no bus to collect us just as there is no manager to speak to us. Oasis is a terribly run tour company which we will not use again, and we recommend nobody else does either.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.