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“Great donuts...Awful customer service” 3 of 5 stars
Review of Krispy Kreme Doughnuts

Krispy Kreme Doughnuts
4910 W Broad St, Richmond, VA 23230-3123
804-355-9111
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Ranked #17 of 1,359 Restaurants in Richmond
Price range: $1 - $20
Cuisines: Bakery
Dining options: Late Night
Restaurant details
Dining options: Late Night
Top Contributor
78 reviews 78 reviews
44 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
47 helpful votes 47 helpful votes
“Great donuts...Awful customer service”
3 of 5 stars Reviewed December 31, 2012

The donuts are great, but the customer service is awful. I was getting donuts for our office Xmas Party. The server was great, but when it was time to be rang up. The cashier kept taking customers in front of me, so I finally said something, and her answer was "She only ring up customers that she boxed donuts for". I politely put the donuts on the counter and left. I will never patronize them again. I'll go 20 miles out of the way to Country Style Donuts on Williamsburg Rd. They are better anyway, and the customer service is great.

  • Visited December 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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88 reviews from our community

Visitor rating
    69
    8
    8
    1
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Richmond, Virginia
Senior Contributor
33 reviews 33 reviews
19 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Like Cris Rock says...What's in these donuts?”
5 of 5 stars Reviewed December 29, 2012

I don't know about this espresso siggy, but the donuts here are an out-of-body experience! My kids get free donuts for A's on report cards (up to 6) and we go every grading period, and then some. We drive 30-45 minutes to get there...so worth it. Got to get the hot raised.

Visited December 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
86 reviews 86 reviews
71 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“My boyfriends favorite”
3 of 5 stars Reviewed December 5, 2012

My boyfriend loves krispy kreme and I could do without it but it always manages to drag me along. We usually go through the drive thru at night. I always feel like I'm being rushed with my order and the service is not at all friendly. The pet chocolate milk they have sure is good though.

  • Visited December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Senior Contributor
41 reviews 41 reviews
20 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
“The best doughnut you will ever eat!”
5 of 5 stars Reviewed December 1, 2012

When I drive by Krispy Kreme and the "Hot Doughnuts Now" sign is on my car knows automatically to turn in and get a dozen. These doughnuts when hot melt in your mouth and are pure heaven.

Visited December 2012
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Goochland, Virginia, United States
Top Contributor
236 reviews 236 reviews
172 restaurant reviews
Reviews in 128 cities Reviews in 128 cities
51 helpful votes 51 helpful votes
“No better doughnuts exist !!”
5 of 5 stars Reviewed November 25, 2012

When the "Hot Now" sign is on..STOP. you must go in. these are The Best doughnuts in the world, always have been and always will be.

Visited October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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