We chose the Massad House based on a recommendation in Lonely Planet, even though the hotel does not have a website and we weren't able to see any pictures of the property. BIG mistake. First, the good-- the front desk clerk was very friendly, and the room was pretty clean. Now, the bad-- the hotel looks like it has not been renovated for 30+ years, complete with an old fashioned elevator with 2 manual doors. Half the time someone left one of the doors open on another floor and it never arrived. Even though our room was supposedly on a non-smoking floor, there was an ashtray right outside our door and the towels (which were the size of hand towels and threadbare and scratchy), the rug, and the bedding in the room all smelled of smoke.
Also, there were a number of people walking around the hotel at all hours of the day and night that appeared to be living there. Guests have to ring a buzzer to get into the hotel, and when we returned from dinner we stood outside in the cold for 5 minutes ringing it until one of the hotel's seeming residents saw us through the window, got the clerk, and he let us in. The street was deserted at night, and it did not feel safe standing out there waiting to be buzzed in.
They advertise that they have the lowest rates in downtown Richmond, but this hotel is not worth the $96 a night they charge, and you can easily stay in a nice, clean, updated hotel for a few dollars more a night. I hate to write a negative review because as I said, it was clean and the clerk was very nice... but I really wish someone had been honest about it sooner so we hadn't wasted a night of our vacation here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We here at The Massad House Hotel want
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to express our appologies for any
inconvience you may have experienced during your stay here at the hotel. Since your last stay, the hotel has recently gone under new management and has been completely
been renovated. All hotels in the downtown
area lock there doors after 12:00 a.m. so
the quest can feel a since of security. Our
prices has changed since your last stay. We
do advertise and offer the lowest prices in
downtown Richmond. We are currently
updating our website and making positive
change to assure our guest have feel at
home while staying here at The Massad
House Hotel. Please email me at your
next visit to Richmond, so we can discuss your accomadations.
The Massad House Hotel
Public Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.