My husband and I stayed at this property for one night while passing through Richmond. We chose this location, despite the questionable reviews, because we had Club Carlson points and because it is situated directly off the highway. We knew we would be arriving late and leaving early, so decided those factors outweighed the negative reviews, even those regarding the safety of the area. Because of those reviews, though, I decided not to leave our new camera in the car and brought it in to the room with us. That was my first mistake. The second mistake came the next morning when I left the camera in the room and did not realize it until we were 10 minutes down the road. I immediately called the hotel and asked the front desk employee to check the room and grab the camera for me. He told me there was not a camera in the room. We turned around and went back to the hotel, and I asked for a key to check the room myself. No camera. We did not have time to question the employee further, and decided before we made any accusations we would check the car thoroughly. Still no camera. Okay, we thought, maybe in our rush to leave we left the camera at home. That was also not the case. At this point we began a series of emails, phone calls and letters to the GM of that property, as well as Country Inn Customer Care and Carlson Corporate. The GM had many theories as to what happened to the camera, but was not helpful or forthcoming with facts. Eventually, 16 days after the camera disappeared, a rep from Carlson Corporate called to tell me that the camera had reappeared and we eventually got it back. Now if it could only tell us where it was for those 2 weeks...
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- Also Known As:
- Country Inn & Suites Richmond/i-95 s Hotel Richmond
- Country Inn And Suites Richmond/i-95 s
- Country Inn Richmond
- Richmond Country Inn