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“Excellent stay for a good price” 5 of 5 stars
Review of Candlewood Suites - Richmond

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Candlewood Suites - Richmond
2.0 of 5 Hotel   |   4301 Commerce Road, Richmond, VA 23234   |  
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Ranked #51 of 81 hotels in Richmond
Philadelphia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Excellent stay for a good price”
5 of 5 stars Reviewed October 16, 2012

I stayed here one night last summer while en route to a wedding. The facility was clean and well designed. The rooms were quite spacious and the beds were extremely comfortable. It did get a little warm at night because the a/c appeared to be motion activated so if you're laying still in bed it is not running. Other than that, I have no complaints at all. Also, there is a large shopping center with familiar restaurants and stores close by. We opted to head into downtown Richmond which was maybe 20 minutes away. I'd definitely stay here again if I were ever in the area.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review, January 8, 2013
Dear beachlover2026,

Thank you for your glowing review of our property. We would love the opportunity to wow you again when you come back to town. Safe travels out there!
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33 people have reviewed this hotel

Traveler rating
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    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
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English first
Joliet, Illinois
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 29, 2012

Overall the stay was ok.

I was disappointed in the upkeep and cleanliness of the property. Some simple, relatively inexpensive steps would help ensure that customers get a better impression. The ceiling in the kitchen was dirty and full of cobwebs over the refrigerator. The bathroom walls had numerous dirty spots and the toilet seat was scratched. In addition the grass around the building was long, the dumpster area was over flowing and there was broken glass in some of the parking spaces. None of these things alone are a huge deal but it gave the impression that the workers / management were not paying attention to the impression that customers got when they pulled up and then entered their room. It was also odd that our one room had a mattress encasement and the other did not.

In addition, the doors at the two ends of the building did not work with the key cards after hours when we had to take the dogs out. This meant we had to walk around the building to the center entryways at 2 AM.

The male clerk that greeted us on our arrival could have used a course in customer service / friendliness. However, the male clerk on days was very nice and the elderly black man who appeared to be a maintenance type person was very nice.

We appreciated that the hotel was pet friendly.

The area in which the hotel is located is questionable. There were other customers who were a little creepy, which obviously the hotel can not control. Basically most of the customers seemed to be work crews, not tourist or families.

There are a couple restaurants close but no where I would eat (e.g. Subway, McDonalds and the Holiday Inn).

There is no one on duty after 11 PM and no breakfast which were unknown to us until we checked-in. They did have a "pantry" where you could buy soda, etc. but it was expensive. In addition, they only clean the rooms once per week so if you need clean towels, TP, garbage can bags, etc., you have to go to the front desk.

The other reviews I read did not fit my experience but my expectations regarding cleanliness and appearances are pretty high.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review, August 9, 2012
Thank you for taking the time to point out areas where our hotel could improve. We welcome constructive criticism and we will investigate why we failed to impress you and we'll make the necessary changes.
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Pensacola
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 29, 2012

My husband and I relocated to Va. due to his job relocation and we Stayed at Candlewood Suites until we could find housing. It was a wonderful place to stay everyone of the staff members were so friendly and courtious. The place was very clean the grounds outside the inside as well as the guest suites. They were very clean and well stocked. It is very conviently located right off the 95 and close to shopping etc. I would reccomend this place to anyone traveling to or staying in this area. I will stay candlewood Suites when I need a place to stay for long periods or even just overnight. Plus the fact that they have free laundry is a BIG bonus.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review, August 9, 2012
Thanks for choosing us to be your temporary home away from home! Our staff understands how important comfort is to guests like you who are in the middle of relocating, and we go above and beyond to make you feel like this is your home. Thanks for pointing out our convenient access to many different commercial centers by way of I-95 and Route 1. We certainly appreciate your thoughtful review, and look forward to seeing you again when the need arises.
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Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 20, 2012 via mobile

Management and staff are super friendly. The rooms are impressive. Very clean, comfortable bedding. Kitchenette has plenty of room and a dishwasher. Laundry facility could use abit of help but it's free. Right off 95 and convenient to all areas. Best hotel I've stayed in so far and we travel for work 9 months out of the year. Well worth the money

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review, August 9, 2012
Thank you so much for the kind words about our hotel and staff. We try to maintain the highest standards for our guests, but we like to have fun while doing it. I'm glad that you felt our hotel was a great value because we certainly aim to provide the best amenities for the best price. Please come back and visit us soon when your travels lead you to Richmond again!
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Camp Hill, Pennsylvania
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2012

Had a great stay Saturday night. We are traveling home from Key West and this is our second Candlewood in the past two days. Walked in without a reservation and was assisted with a friendly and helpful gentlemen at the front desk. He offered dinner suggestions when asked and arranged a taxi there. The room was comfortable and a good value. The area was quiet – not much traffic noise – and we got a great night sleep. No breakfast offered, but the room does have a kitchen and select breakfast items were available for purchase. We would recommend this hotel as your stop when traveling through the Richmond area.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review, April 10, 2012
John K, we appreciate you taking the time to review and recommend us on this forum. I am elated to hear that you had a positive experience at our property. Our front desk staff is always available to assist during your stay, so I'm glad that you enlisted their help. Thank you for pointing out that while we're very convenient to I-95, traffic noise is generally not an issue. We hope to see you and your family again the next time you find yourselves in Richmond!
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Morgantown, West Virginia
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed April 1, 2012

This hotel was run-down and in an equally run-down area of Richmond. It sits 5 miles south of the city out in the middle of nowhere, adjacent to a Philip Morris plant. I had to drive at least two miles to find a grocery store. Your food options will consist of a Subway, McDonalds, and a sports bar nearby. It would be far better to head north on I-95 towards the city center. The rooms had dirty carpets, smelled of urinal cakes and were not worth the value for the money. I should add the staff was pleasant and helpful.

  • Stayed March 2012, traveled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review, April 9, 2012
Thank you, MorgantownPhil for taking the time to review your recent stay at our property. I am sorry to hear that you did not enjoy your time spent here. We have been making various improvements to the hotel, so I'm not sure why you described our hotel as run-down. We've updated our lobby, our Candlewood Cupboard, and added 32" flat screen televisions to all rooms just in the last three months. We are located within the city of Richmond on the South side, and are convenient to lots of great restaurants and attractions by way of a short drive on I-95. The next time you stop by, please speak with the front desk and I know they'll be happy to make sure you find everything you're looking for when staying with us.
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Salem, Virginia
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 3, 2011

Candlewood Suites on Commercer was a wonderful place. There was a full kitchen with all untensils, comfortable bed, good size TV, LARGE bathroom with handicapped facilities. Good weekly rates staring at $50.00. A little on the pricey side for one day, $122'ish....but for the week the prices are much better. We only needed one day and we wanted two beds in the room, but when we got there they didn't have a room available with two bed, so they gave us two room for the same price. GOOD DEAL and kind people at the desk that seemed to acutally care. Those people are hard to run into these days. No pool, but GREAT workout room. No breakfast, but with the kitchen you could cook your own or go to the grill that you could easily walk to, next door. FREE WASHER AND DRYER which would be nice if you had to stay a long time. Rooms were clean and they did have a place where you could buy snacks. Free coffee in the lobby....very, very nice place, especially if you had to stay in Richmond for some time. Very close to the Veterans hospital. There is a fee for pets $75.00, but we had a service dog so she stayed for free.

  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review, April 9, 2012
Ricki M, Thank you so much for the glowing and comprehensive review of our property. We strive to make sure every experience is as good as the one you had with us. It starts with providing the amenities you mentioned in your review and is rounded out by the sincerity of our staff. Thank you for pointing out that we are perfectly-equipped for extended stays, but can also provide an ideal setting for short term stays. I will certainly share with my staff that their hard work is appreciated by guests like you. We hope that you'll come back and see us some time, Ricki M!
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Additional Information about Candlewood Suites - Richmond

Also Known As:
Candlewood Suites - Richmond Hotel Richmond
Candlewood Suites - Richmond Hotel
Candlewood Suites Richmond
Candlewood Richmond
Richmond Candlewood
Richmond Candlewood Suites
Address: 4301 Commerce Road, Richmond, VA 23234
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #51 of 81 hotels in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Richmond 2*
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