Overall the stay was ok.
I was disappointed in the upkeep and cleanliness of the property. Some simple, relatively inexpensive steps would help ensure that customers get a better impression. The ceiling in the kitchen was dirty and full of cobwebs over the refrigerator. The bathroom walls had numerous dirty spots and the toilet seat was scratched. In addition the grass around the building was long, the dumpster area was over flowing and there was broken glass in some of the parking spaces. None of these things alone are a huge deal but it gave the impression that the workers / management were not paying attention to the impression that customers got when they pulled up and then entered their room. It was also odd that our one room had a mattress encasement and the other did not.
In addition, the doors at the two ends of the building did not work with the key cards after hours when we had to take the dogs out. This meant we had to walk around the building to the center entryways at 2 AM.
The male clerk that greeted us on our arrival could have used a course in customer service / friendliness. However, the male clerk on days was very nice and the elderly black man who appeared to be a maintenance type person was very nice.
We appreciated that the hotel was pet friendly.
The area in which the hotel is located is questionable. There were other customers who were a little creepy, which obviously the hotel can not control. Basically most of the customers seemed to be work crews, not tourist or families.
There are a couple restaurants close but no where I would eat (e.g. Subway, McDonalds and the Holiday Inn).
There is no one on duty after 11 PM and no breakfast which were unknown to us until we checked-in. They did have a "pantry" where you could buy soda, etc. but it was expensive. In addition, they only clean the rooms once per week so if you need clean towels, TP, garbage can bags, etc., you have to go to the front desk.
The other reviews I read did not fit my experience but my expectations regarding cleanliness and appearances are pretty high.
- Also Known As:
- Candlewood Suites - Richmond Hotel Richmond
- Candlewood Suites - Richmond Hotel
- Candlewood Suites Richmond
- Candlewood Richmond
- Richmond Candlewood
- Richmond Candlewood Suites
Phone Number:
Region:
United States >
Virginia >
Richmond
Amenities:
Fitness Center
Free High-Speed Internet
Free Parking
Kitchenette
Pets Allowed
Suites
Wheelchair access
Ranked #43 of 86 hotels in Richmond
Price Range:
$
Hotel Class:2 star (2*)
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