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Candlewood Suites - Richmond: Traveler Reviews

2.0 of 5
4301 Commerce Road, Richmond, VA 23234
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Candlewood Suites - Richmond
Ranked #43 of 86 hotels in Richmond
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29 reviews from our community

    Trip type
Traveler rating
    10
    6
    4
    6
    3
Date Rating
Morgantown, West Virginia
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“Best to avoid”
2 of 5 stars Reviewed April 1, 2012

This hotel was run-down and in an equally run-down area of Richmond. It sits 5 miles south of the city out in the middle of nowhere, adjacent to a Philip Morris plant. I had to drive at least two miles to find a grocery store. Your food options will consist of a Subway, McDonalds, and a sports bar nearby. It would be far better to head north on I-95 towards the city center. The rooms had dirty carpets, smelled of urinal cakes and were not worth the value for the money. I should add the staff was pleasant and helpful.

  • Stayed March 2012, traveled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask MorgantownPhil about Candlewood Suites - Richmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review
April 9, 2012
Thank you, MorgantownPhil for taking the time to review your recent stay at our property. I am sorry to hear that you did not enjoy your time spent here. We have been making various improvements to the hotel, so I'm not sure why you described our hotel as run-down. We've updated our lobby, our Candlewood Cupboard, and added 32" flat screen televisions to all rooms just in the last three months. We are located within the city of Richmond on the South side, and are convenient to lots of great restaurants and attractions by way of a short drive on I-95. The next time you stop by, please speak with the front desk and I know they'll be happy to make sure you find everything you're looking for when staying with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Virginia
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Great Staff”
5 of 5 stars Reviewed November 3, 2011

Candlewood Suites on Commercer was a wonderful place. There was a full kitchen with all untensils, comfortable bed, good size TV, LARGE bathroom with handicapped facilities. Good weekly rates staring at $50.00. A little on the pricey side for one day, $122'ish....but for the week the prices are much better. We only needed one day and we wanted two beds in the room, but when we got there they didn't have a room available with two bed, so they gave us two room for the same price. GOOD DEAL and kind people at the desk that seemed to acutally care. Those people are hard to run into these days. No pool, but GREAT workout room. No breakfast, but with the kitchen you could cook your own or go to the grill that you could easily walk to, next door. FREE WASHER AND DRYER which would be nice if you had to stay a long time. Rooms were clean and they did have a place where you could buy snacks. Free coffee in the lobby....very, very nice place, especially if you had to stay in Richmond for some time. Very close to the Veterans hospital. There is a fee for pets $75.00, but we had a service dog so she stayed for free.

  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Ricki M about Candlewood Suites - Richmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navia_Gulley, Director of Sales at Candlewood Suites - Richmond, responded to this review
April 9, 2012
Ricki M, Thank you so much for the glowing and comprehensive review of our property. We strive to make sure every experience is as good as the one you had with us. It starts with providing the amenities you mentioned in your review and is rounded out by the sincerity of our staff. Thank you for pointing out that we are perfectly-equipped for extended stays, but can also provide an ideal setting for short term stays. I will certainly share with my staff that their hard work is appreciated by guests like you. We hope that you'll come back and see us some time, Ricki M!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
“Atlanta to VA Business Home”
5 of 5 stars Reviewed October 24, 2011

I have been traveling to Richmond on business from Atlanta for 19 months. Out of those, I've lived at this Candlewood for 13 of them. The staff is always friendly and willing to help out. The rooms are very clean, and the facilities are great.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Fritz L about Candlewood Suites - Richmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“Comfortable and convenient”
3 of 5 stars Reviewed August 16, 2011

We stayed here as the half way point during a road trip to Charleston, SC. The location was great - right off 95. The room overall was clean and comfortable. It had a small desk/chairs, kitchenette, and the bathroom was a good size. The air conditioning system is pretty noisy and turns on and off frequently. We used the fitness center and that could use some updating. The equipment was quite dated and some did not work at all. It served its purpose but could use some repairs or new machines. We did not really use the market except to get more coffee in the morning but it seemed well stocked. I would stay here again if I needed to.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask blr0408 about Candlewood Suites - Richmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Havre de Grace, Maryland, USA
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“Good business class hotel”
4 of 5 stars Reviewed August 10, 2011

I often stay at this property when traveling in the area. The rooms are always clean, the price reasonable, and I like having a kitchenette if needed.

My only complaint is noise associated with rooms close to the exercise & laundry facilities. As people come and go you can easily hear them in the hall. Other than that minor issue, I will continue to stay at this property - just not in a room in that hallway.

It seems that few people are remotely aware of hotel etiquette. My parents taught me to walk, not run, and to speak quietly when in a hotel hall so not to disturb people in their rooms. The civility of the public is not what it once was...

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask RoadWarrior61323 about Candlewood Suites - Richmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites - Richmond

Also Known As:
Candlewood Suites - Richmond Hotel
Candlewood Suites - Richmond Hotel Richmond
Candlewood Suites Richmond
Candlewood Richmond
Richmond Candlewood
Richmond Candlewood Suites
Address: 4301 Commerce Road, Richmond, VA 23234
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Wheelchair access
Hotel Style:
Ranked #43 of 86 hotels in Richmond
Price Range: $
Hotel Class:2 star (2*)
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