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“Nice Facility - good place to stay” 4 of 5 stars
Review of Holiday Inn Express Richmond Northwest I-64

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Holiday Inn Express Richmond Northwest I-64
2.5 of 5 Hotel   |   9933 Mayland Drive, Richmond, VA 23233   |  
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Ranked #21 of 82 Hotels in Richmond
Mons, Belgium
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Nice Facility - good place to stay”
4 of 5 stars Reviewed September 3, 2013

Just what a traveler needs - clean room, convenient location, pleasant staff and a good breakfast. One drawback - no fitness room. There is easy access to a small fitness room but it isn't in the same building.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review, September 4, 2013
Dear Melissa D,

Thanks for taking the time to review your stay with us. We're glad to hear you enjoyed your stay overall, but do apologize that our lack of a fitness room was an inconvenience; we do indeed offer complimentary access to the fitness center at our sister property next door. Otherwise, I'm happy that you had a clean and comfortable stay and we hope to see you the next time you're in Richmond. Thanks again for your feedback!

David Amick
eCommerce Manager
Daly Seven, Inc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
    34
    40
    8
    3
    7
See reviews for
36
17
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12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 29, 2013

I recently stayed at this property for a second time on my way back home from a family vacation in MA. The front desk staff was very accomidationing from the moment we checked in. The rooms were clean and well maintained. The breakfast had a good varierty and was great before we got back on the road. I would highly recommend this hotel as the perfect place to stay when passing through the area. The location, right off of the interstate is perfect! We will plan to make this an annual stop on our way home from the Cape!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review, September 2, 2013
Dear Michele A,

Thank you for your review and I'm very happy to hear you had a great stay from check-in to check-out! I hope you enjoyed your trip and am glad that you had a comfortable, clean stay and liked our complimentary breakfast so much. Thanks again for your comments and we hope to see you for another stay soon!

David Amick
eCommerce Manager
Daly Seven, Inc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reamstown, PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

We stayed one night at the Holdiay Inn Express Northwest in August. Our daughter is attending UR and this is the 3rd time staying at this hotel. We have never had any problems during our stay there. Friendly staff, comfortable clean rooms, and a decent hot breakfast. We'll be staying here next time we need a room in Richmond.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review, August 26, 2013
Dear ceiding,

We appreciate you reviewing our Holiday Inn Express and are very happy that our location near the University of Richmond has been convenient for you and your family. I'm also happy to read that you always find our staff friendly and have a clean, comfortable stay. I hope you had a nice visit with your daughter; we look forward to seeing you again soon!

David Amick
eCommerce Manager
Daly Seven, Inc
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York, Pennsylvania
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 10, 2013

Family stayed overnight in two rooms paid for with rewards points... rooms were on the same floor just a few doors from each other. Pillows were somewhat lacking, very small for a king size bed... and you're each provided one "soft" and one "firm" per side. They both felt the same to me. Concrete floors/ceilings made for a quiet room on the 2nd floor, with no discernible noises coming from the room directly above.

Room Tip: End of halls are best for quietness.
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review, August 12, 2013
Dear Jeff E,

Thanks for taking the time to review our Holiday Inn Express. While I'm glad to read that you had an enjoyable stay overall, I do apologize for the inconvenience regarding our pillows and our team will be sure to discuss your comments as we aim to provide the most comfortable experience we can. Otherwise, we are happy to hear your stay was a quiet one. Thank you again for your review and we hope to see you during your next visit to the area!

David Amick
eCommerce Manager
Daly Seven, Inc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornelius, North Carolina
1 review
5 of 5 stars Reviewed August 9, 2013

I have to say I was very impressed with this Holiday Inn Express.
The rooms were very nice and clean. Thank you to Joanne at the front desk for being so nice and making sure we had everything we needed. Thanks to Lori for making sure we had a nice breakfast each morning. Such a sweet lady. I will stay there again. Great location! Close to everything.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review, August 12, 2013
Dear WB1516,

Thank you for your review and I'm delighted to read that you had a great all-around stay! We're also glad you found our staff so friendly and accommodating and that our location was so convenient for your needs. Thanks again and we can't wait for your next visit!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansburg, Virginia
Top Contributor
66 reviews 66 reviews
30 hotel reviews
Reviews in 39 cities Reviews in 39 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed July 24, 2013 via mobile

I actually made a reservation with Fairfield online, got my confirmation, etc. When I arrived, I had no room there; however, they had saved a room at this holiday inn (also a Marriott hotel) for me. While I truly appreciated this, I would have rather received a phone call so I could make other arrangements. I typically don't love most Holiday Inns when I stay there. This is the average Holiday Inn. Check in was slow but very friendly. My room (134) was not great. The carpet was actually sticky and felt so weird that I kept my shoes on, and the bathtub drain was somehow broken. The pillows were not great, either. I did have the breakfast, and it was pretty good - standard hotel breakfast buffet. I did notice the employee who was there working at the buffet sat at a table reading a kindle or iPad of some sort for almost the entire time I was there... Unusual, but maybe that's allowed though if nothing pressing needs to be done. Overall, I'm quite disappointed in the whole reservation snafu and not getting a phone call from Fairfield when the problem was noticed. This must be a Marriott web site issue that allows booking a room despite the hotel already being fully booked.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Richmond Northwest I-64, responded to this review, August 9, 2013
Dear Kimberly3810,

Thank you for taking the time to write us a review regarding your recent stay. I certainly apologize for the inconveniences you experienced and for the room conditions that did not meet your expectations. Our goal is to provide clean and comfortable stay to all of our valued guest and make their stay a memorable one. I want to assure you that the issues you have raised about the carpet and the bathtub drain will be addressed and appropriate actions will be taken. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare
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Center Valley, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 5, 2013

I confirmed my reservation numerous times, both online as well as with a member of the front desk staff. Two beds were necessary and had they not been available I would have booked elsewhere. I was assured the room would have two beds and be in non-smoking. When I arrived I was given a room with one double bed. I spoke with the front desk staff and said that was all they had. When asked why I was not called and notified of the change to my reservation I was not given an answer. They offered a rollaway bed which hardly even fit in the room, HUGE fire code and safety issue. After driving for over 8 hours and having to drive even more the next day, as well as having a bad back, this was unacceptable. The girl at the front desk when I checked in was polite and friendly but did not seem to have much knowledge regarding hotel procedures. However, the front desk agent I had spoken with on the phone the day before was extremely rude and unprofessional. I have stayed numerous times at the #1 Holiday Inn Express in North America and now I truly understand why it ranks where it does, especially if all of the others are run the same way as this one.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond Northwest I-64, responded to this review, July 8, 2013
Dear Kj3083,

Thanks for taking the time to review your stay at our hotel; I'd like to sincerely apologize for the mix-up regarding your reservation and for the inconvenience caused, as well as that our staff was not able to resolve the situation to your satisfaction. We pride ourselves in providing great service and our team will discuss your review immediately to improve the way we handle such situations in the future. If you would like to discuss further, please don't hesitate to get in touch with me at the number below. I am glad to see, however, that you rated our location and cleanliness highly and hope that you will give us another opportunity on your next trip to Richmond to show how much we value our guests. Thank you again for sharing your feedback.

David Amick
eCommerce Manager
Daly Seven, Inc
(434) 822-2161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Richmond Northwest I-64

Address: 9933 Mayland Drive, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Richmond Northwest I-64 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
Whether your traveling for business or pleasure, the Holiday Inn Express Richmond/Innsbrook is here to provide you with the quality, comfort and security that you need. Conveniently located off of I-64 in Richmond s West End, near fine restaurants, malls and leisure attractions, you ll have room to work, relax and make the most of your stay. Amenities such as wireless high-speed Internet, work centers, plush towels and luxurious bedding mean every night is a great night and every day starts right with our hot delicious Express Start breakfast. When it s time to get connected we know what you need! ... more   less 
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Also Known As:
Holiday Inn Express Richmond - i64 At Innsbrook Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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