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“Excellent” 5 of 5 stars
Review of Hilton Richmond Hotel & Spa / Short Pump

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Hilton Richmond Hotel & Spa / Short Pump
4.0 of 5 Hotel   |   12042 West Broad Street, Richmond, VA 23233   |  
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2X HHonors Points
Ranked #2 of 81 hotels in Richmond
Richmond, Virginia
1 review
3 helpful votes 3 helpful votes
“Excellent”
5 of 5 stars Reviewed February 14, 2014

I am a Lifetime Platium with one of your competitor. My Family and I have enjoyed this week because first the room was very clean, second your staff was very, very friendly and Professional. The Hostess "Doreen" at Shula's made us very welcome. We are here because of medical emergency and will be back. Thanks for making us feel welcome .

Room Tip: A high quality place to stay. great atmosphere with friendly staff
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, February 15, 2014
Dear Fred B,

Thank you for taking the time and sharing how much you enjoyed the location of our hotel in the much sought after Short Pump shopping district. Doreen is indeed our Service Champion and it gives me great pleasure to see her hospitality recognized by discerning travelers such as youself!

You have my sincere gratitude for your endorsements and I look forward to welcoming you soon should your travels bring you back to Richmond.
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379 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Indiana, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 12, 2014

The hotel is very clean and modern. I had no problems checking in and the front desk workers were very helpful. My room was clean and bigger than I expected to be, no problem there. The room even had an HDMI cable that I could, which was nice when my husband and I wanted to watch Netflix. Room service had a good selection to choose from, we enjoyed our breakfast very much. The only problem I came across was with the spa. I went to the website and requested for a service but was never contacted saying that my request had been accepted, that is until they called saying that I was late for my appointment. When I went down to the spa for my service, I didn't even get the service that I had requested.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, February 15, 2014
Dear Heather F,

Thank you for taking time to share insights and comments from your recent stay at the Hilton Richmond Hotel & Spa. We strive for excellence in all aspects of the hospitality that we provide and I am very sorry to learn that your Spa experience fell short of your expectations. Such feedback serves as a true reminder never to rest on our laurels.

At your convenience I would greatly appreciate the opportunity to discuss your experience. Please feel free to contact me directly at 804-364-3600. Thank you so much.
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New Bern, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 11, 2014

There was some kind of convention there of college kids. We were ground-zero for a three-room party which lasted past midnight. The manager came up twice and then the police were called. Hilton compensated us well (changed our room the next day, gave us breakfast, etc.). We were treated very well and they apologized a great deal. I've never had such a great response from a hotel manager. Will stay there again.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, February 15, 2014
Dear Lea H,

Thank you for taking time to share insights and comments from your recent stay at the Hilton Richmond Hotel & Spa. I can appreciate your frustration at being unable to get restful sleep especially when you are attending a conference. I do apologize for any inconvenience caused and appreciate your candor while you were at our hotel.

The Staff at Hilton Richmond Hotel & Spa strives for excellence in all aspects of the hospitality that we provide and I am glad you noticed their efforts in turning things around for you. Rest assured, I will be reviewing your concerns with our entire team and be certain that they are addressed to improve the overall experiences of our future guests. Thank you for sharing them with us.

Meanwhile, feel free to contact the hotel directly and ask for me personally if you would like to discuss your visit further.
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Richmond, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 5, 2014

This hotel is beautiful, the food is great and the staff was very friendly and courteous. We were celebrating a birthday and the front desk and Shula's went out of their way to make sure that it was special.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, February 8, 2014
Dear Nancy B,

Thank you so much for your glowing remarks about the Team at Hilton Richmond Hotel & Spa. They are a wonderful example of our culture and to be recognized for it is quite gratifying. I am excited to share your review with them.

We look forward to be a part of many such celebrations in your life and creating long lasting memories for you. Come back soon!
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Sarasota, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2014

I travel about 40 plus weeks a year for work. I typically stay at another "brand" of hotel. The Hilton Richmond has me thinking about a possible switch. Amazing service. Super clean. Wonderful rooms. All in all - an amazing hotel. Thanks Hilton Richmond Hotel and Spa for making the start of a long travel week relaxing.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, February 3, 2014
Dear Educational-consult,

Thank you very much for not only staying with us but also for the very nice title of your review " 5 Star Retreat". It is indeed our Team that makes it all happen with their stellar service and I appreciate the points you brought out for our readers to enjoy. Please come back soon to your new home in Richmond! I look forward to it.
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Chalfont, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2014

Each time I travel in the Staple Mills area I feel welcome by the front desk workers who are friendly, polite and very professional. This hotel is centrally located to many restaurants and a great mall.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, February 2, 2014
Dear Ailena S Mrs H,

I hope you are doing well back home! Wow! I thank you so much for the high praises, and I am delighted to read that you enjoyed your stay with us. On behalf of the entire Hilton Richmond Team, we greatly appreciate your kind words about our charming hotel, and efficient yet friendly Staff. We also thank you for helping us to spread the word about our stellar services and unbeatable location to other travelers. We are pleased to be your home away from home in Richmond and look forward to welcoming you back very soon!
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christiansburg, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2014

the staff here goes above and beyond to make your stay comfortable. the food in the lounge exceeded my expectations. they offer a great breakfast buffet. i noticed they were also pet friendly. this is good to know, as i often travel with my dog. will definitely stay here again.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, January 30, 2014
Dear Kelli B,

Thank you taking the time to share great feedback from your stay. You truly experienced the beauty, charm and genuine warmth of the Hilton culture. The Staff, as you noted, are what make Hilton Richmond Hotel & Spa who we are. I'm so excited to learn that you noticed and enjoyed their upbeat service. Thank you for recognizing our undefeated Shula's Steakhouse & Lounge.

We take pride in being a pet friendly hotel and the Staff goes great lengths to take the hassle out of traveling with your beloved pals and make it less worry and more fun!

Come back soon and often for some new memories!
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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 West Broad Street, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Richmond
#1 Family Hotel in Richmond
#1 Business Hotel in Richmond
#3 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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