This hotel is quite new so everything is in good shape. The staff is excellent. On the night I stayed it snowed and the staff helped those with cars remove the snow. The rooms are not great for business, which is unusual given the newness and plug in space is limited, however. The hotel itself has more of a limited service feel, even though the service is good and the rooms are the same quality as other Hiltons.

Shula's was a disappointment. The obviously sous vide and then finish their steaks,which is fine, but they could not seem to grasp the difference between medium rare + and rare.

I've always had good things to say about Hilton hotels, and this is not an exception. I was greeted warmly by the front desk staff and my requests were handled as promised. I'd absolutely stay here again.

My daughter and I stayed at the Hilton while she attended a conference in January. The hotel is a lovely property and is conveniently located off Broad with a back entrance to Short Pump Town Center and several other shopping areas. We were most impressed with the helpfulness of the valet desk, because the weather was abominable while we were there, and we used them twice a day to avoid getting drenched. They even suggested a nearby branch of the Children's Museum for entertainment for my two-year-old grandson, which turned out to be a pleasant experience. While it is definitely a business hotel, they graciously accommodated my grandson at the breakfast buffet, and he charmed everyone from the sweet lady at the front desk of the restaurant to the gentleman making omelets. While the food itself was a bit bland, it was fresh and beautifully prepared. Our bedroom was nice, spacious and comfortable. My only complaint is that my cell phone had no internet service in our bedroom.

My family and I stayed over here from Jan.18-21st. My boys were in a swim meet which was held at Collegiate Aquatic Center. I had made a mistake thinking it was closer but that was my fault. Though our commute was 30 minutes drive, I am glad that we had a chance to stay here. This place was probably the best of Hilton that I have stayed. It is fairly new...or they did a great job maintaining it. The rooms were immaculate and the bathroom was so clean, I didn't even see one cracked tile or dirty grout on the wall or the shower. Out of all the hotels and resorts I have stayed in, the two queen beds were very comfortable.There were conferences held during the day and night but the hotel itself was very quiet...I did not hear anyone next door though I think someone was next to us.
We did not have a chance to use the facilities b/c we were on a tight schedule but everyone seem very friendly and there was always someone in the front who was able to assist us. We did have breakfast buffet one morning. It was alright..the waitress who attended us was excellent..didn't get her name...but if you have time you can eat elsewhere b/c the hotel is at a perfect location with everything around it...there is everything that you can imagine...more stores and common name restaurants. It is right next to a outdoor mall with Nordstrom, Dillards, cheesecake factory...you name it everything is around the hotel near the 3 mile radius. The whole entire area is new...theatre, Dave and Busters, wholefoods, maggianos, etc.
Having said all this...you will not regret staying here. If I was in Richmond again, I would definitely stay here and highly recommend this hotel.