This is a standard Hilton offering a part-time Spa and good eats at Schula's Steakhouse on-site. My room was clean, comfortable and modern. Some colleagues and I went to dinner at a nearby restaurant after we checked in for our stay. We used the hotel shuttle to get there and were assured of return service at the touch of the phone. When the time came to leave and we called for the shuttle it was a no show. Even after 45 minutes and 5 phone calls, the shuttle had not made it the two miles from the hotel to the restaurant for us. A friend who lived locally had to give us all a ride back to the hotel and we gave the MOD a piece of our mind. She was apologetic, but nothing further than that. My TV would not turn on when I arrived back in my room for the night. I called for maintenance...twice. They arrived after a 20 minute wait only to tell me it happens all the time. At least breakfast in Schula's wasn't a bust. I don't typically use a hotel shuttle and the TV thing, I can get over. I will use this hotel again when I travel to Richmond for business. My stay, itself, was quite comfortable.
- Also Known As:
- Hilton Richmond Hotel And Spa / Short Pump
- Official Description (provided by the hotel):
- The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more less
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