Stayed here for 10 days for business trip in September. The hotel is very close to the Short Pump mall and is pretty easy to find just off West Broad st with easy access to the main highways. The welcome was very nice and professional and every day when you leave the hotel and return you get a very nice greeting.

The room itself was very nice, well furnished and decorated and very clean. The maid service was great and the daily room clean was great. The restaurant in the hotel was a bit expensive for that area. Great for steaks and so on but there are better options close by which were much cheaper. I only had the hotel breakfast one day and overall I would say it was good and pretty decent value for what you get.

The fitness facilities were ok, not a huge amount of equipment but to be honest it was pretty empty most of the time so it was never an issue. The pool was pretty small. It did have a spa there but I went in a couple of times and I never saw anybody there, so didn't get to try the service.

The one thing I absolutely loved about the hotel were the beds! One of the comfiest hotel beds I have ever stayed in and so it was a great place to stay for that reason.

So overall a good hotel in a convenient location.

Stayed one night recently at this hotel. Nice place, friendly staff upon arrival. Booked into room 703 and upon entering the room was overwhelmed with the stench of old cigarette smoke. Disgusting. It permeated everything in the room and was simply overbearing.

I went to the front desk to ask for a room change, they didn't comply due to being "full." Not sure how truthful that was, not a pleasant stay.

Stayed here overnight in August during a business trip. Check-in was fast and the staff was very customer service focused. The room was spotless with a nice chair/ottoman, large flat screen TV, and a king size extremely comfortable bed. The manager even called to make sure all was ok and to see if I needed a wakeup call. The most amazing part was the wakeup call actually occurred which is extremely rare. Breakfast in the restaurant the next morning was also outstanding! Great stay and will definitely be back for my next stay in Richmond.

I was excited to stay at this well-reviewed hotel, and was even ready to pony up the $50 pet fee without complaint, but ended up being a little disappointed. I think this is the first really critical feedback I have given.
We showed up late on a Friday, checked in, and then went to the bar. A bunch of wedding guests were there, and the bar tender was a little... distracted. We were happy to learn that yes, the kitchen was still open; when we ordered 10 minutes later, the kitchen was apparently closed. No worries. We went to upstairs to order room service. The late-night pickings are slim, but we were ok with two $11 BLTs. The lady only brought one so I explained mix up. She brought me another ice-cold BLT pretty quickly, but the second $3 "delivery fee" did chap my cheeks.
I found a necklace and some pill wrappings in the bathroom.
The "Starbucks experience" means a wait in line if you would just like a granola bar.
Overall, the facility looked nice, had a large enough pool, a well-planned bathroom, and had a weight room with good cardio machines. The beds are comfortable and I found that the room was quiet and that the curtains made the room quite dark.
Honestly, I will probably stay here again because they take dogs, and it is close to some relatives. My advice for now, though, consider eating/drinking at some of the nearby restaurants.