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Country Inn & Suites By Carlson, Richmond West at I-64: Traveler Reviews

2.5 of 5
8010 W Broad St, Richmond, VA 23294
Hotel amenities
Country Inn & Suites By Carlson, Richmond West at I-64
Ranked #14 of 86 hotels in Richmond
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140 reviews from our community

Traveler rating
    91
    27
    17
    3
    2
See reviews for
Families
43
 
Couples
41
 
Solo
5
 
Business
31
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Norfolk, Virginia, United States
Top Contributor
50 reviews 50 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
9 helpful votes 9 helpful votes
“NICE!!!! as usual for this chain”
5 of 5 stars Reviewed January 21, 2013

As can be counted on, this chain always has very nice rooms and buildings at a good price. This one's breakfast was especially good! Hotel staff was great too! There are a bunch of restaurants within walking distance.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jack S about Country Inn & Suites By Carlson, Richmond West at I-64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
January 24, 2013
Dear Jack S,

Thank you for telling us about your stay during your business trip. Our business travelers are very important to to us. Thank you so much for all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Richmond West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redcliff
Top Contributor
71 reviews 71 reviews
71 hotel reviews
Reviews in 54 cities Reviews in 54 cities
55 helpful votes 55 helpful votes
“Good Stop Along the Interstate”
4 of 5 stars Reviewed December 30, 2012

The hotel is right off the interstate which makes it a perfect stop if you're passing by. The room was clean but a little bit outdated. Our room actually had an analog microwave. I don't think I've seen one of those for at least 20 years. The hotel has a computer and provides free Wi-Fi. The hot breakfast was pretty good and I must have had thirds.

The location is also pretty good. There's a Burger King next door. Subway and McDonald's are within walking distance. There are also a few gas stations in the area.

An odd thing about this hotel are the feral cats. They loiter in the parking lot at checkout and hope for hand-outs. They must get fed since they come back. It's a little annoying but not a big deal.

I enjoyed our stay here and I would recommend this hotel to anyone passing by.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Chemicalguy123 about Country Inn & Suites By Carlson, Richmond West at I-64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
January 3, 2013
Dear chemicalguy123,

Thank you for telling us about your stay. We appreciate all of your comments about the hotel. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for also telling us your concerns. We will pass your feedback about your stay on to our staff. We value guest feedback because, it allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Richmond West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aston, Pennsylvania
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Terrific Value, Breakfast Included”
5 of 5 stars Reviewed December 5, 2012

Booked for 3 nights to meet family. Price was very reasonable. Rooms exceptionally clean, comfortable beds and property maintained very well. Breakfast each day was a pleasant experience. Hot foods were kept hot and coffee good.

Really nice accommodations for the money. Staff was not only friendly, but happy it seemed. It makes a difference to see happy faces. We would definitely stay here again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Cheryl G about Country Inn & Suites By Carlson, Richmond West at I-64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
December 6, 2012
Dear Cheryl G,

Thank you for telling you about your stay. We appreciate all of your comments about the hotel. We strive as a hotel to provide a...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cork
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“nice hotel”
3 of 5 stars Reviewed November 22, 2012

nice mid range hotel.
clean comfortable but i was dis appointed that it was not a full service hotel .
i did not pick this up from the brochure.i arriced late after many flight delays and was looking forward to a cool beer before i went to bed but i could not get one .

good location
staff were ok polite but not very friendly

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask raymond090 about Country Inn & Suites By Carlson, Richmond West at I-64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
November 29, 2012
Dear raymond090,

Thank you for telling us about your stay with us. We appreciate all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your feedback to our staff. It allows us to make the necessary changes to make our hotel better. Thank you for your time. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Good, but a little faded”
4 of 5 stars Reviewed November 20, 2012

A good hotel, but ageing, cracked, and a little dusty. Owners could scrub all the floors and shampoo all the carpets, and that would go a long way to overcome the pervasive smell of mildew mixed with air freshener that hangs over the place. A bit of Ajax on the bathroom tile and floors would improve the appearance, too.

In spite of these complaints, this is a good, basic hotel, with a full breakfast, an indoor pool with a jacuzzi and workout room, comfortable large rooms and bathrooms, and plenty of space. It's a good place to get some water exercise in the winter. The rooms are quiet and peaceful.

The staff could not be nicer. Very friendly and helpful.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by traveler473 for Richmond
Ask traveler473 about Country Inn & Suites By Carlson, Richmond West at I-64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review
November 29, 2012
Dear Traveler473,

Thank you for telling us about your stay with us. We appreciate all of your feedback regarding the hotel. Thanks for telling us your concerns about the overall cleanliness of the hotel. We value all guest feedback because, it allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will consider us again in the future.

Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Country Inn & Suites By Carlson, Richmond West at I-64

Also Known As:
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel Richmond
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel
Country Inn And Suites By Carlson, Richmond West At i-64
Address: 8010 W Broad St, Richmond, VA 23294
Region: United States > Virginia > Richmond
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotels in Richmond
#24 Business Hotels in Richmond
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Ideally located off of I-64 and just minutes from historic downtown Richmond, the Country Inn & Suites Hotel Richmond, VA offers guests comfortable accommodations and signature Southern hospitality. Our Richmond lodging features all of the services and amenities that guests expect from a quality hotel, including a Business Center, Fitness Center, wired and wireless Internet access and an indoor heated pool and spa. For added convenience, our hotel near the University of Richmond is just minutes from several local attractions. Our top-notch services and prime location make the Country Inn & Suites the perfect hotel for your trip to Virginia. ... more   less 
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