Do not stay at this hotel!
I made a reservation for this hotel. On the day I was leaving from home, the address for this hotel is not showing up on my GPS, turned out that this city is Henrico instead of Richmond? The agent who answered my call inquiring about the correct address was very unfriendly and sounded annoyed.
Also, as he was canceling my reservation, he sounded cynical and sarcastic saying that there's a long waiting list for his rooms. As I was asking for the cancelation email, he simply answered that he would only send it out later, not now.. What kind of service is this?
So I tried calling their toll-free number to complain and to confirm that my reservation was actually cancelled, there were children screaming in the back and the agent was telling me that he couldn't hear me clearly.. Did he really just answer my call at his house with his children around?
I am glad that I cancelled the reservation for this hotel; can not imagine how horrible my staying experience would be with these unprofessional and unfriendly staff.
Avoid staying at this hotel - it is terrible!
- Official Description (provided by the hotel):
- Ideally located off of I-64 and just minutes from historic downtown Richmond, the Country Inn & Suites Hotel Richmond, VA offers guests comfortable accommodations and signature Southern hospitality. Our Richmond lodging features all of the services and amenities that guests expect from a quality hotel, including a Business Center, Fitness Center, wired and wireless Internet access and an indoor heated pool and spa. For added convenience, our hotel near the University of Richmond is just minutes from several local attractions. Our top-notch services and prime location make the Country Inn & Suites the perfect hotel for your trip to Virginia. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Booking.com, Priceline, Tingo, Hotels.com, BookingOdigeoWL and Venere so you can book your Country Inn & Suites By Carlson, Richmond West at I-64 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn And Suites By Carlson, Richmond West At i-64
- Country Inn & Suites By Carlson, Richmond West At i-64 Hotel Richmond