Do not stay at this hotel!
I made a reservation for this hotel. On the day I was leaving from home, the address for this hotel is not showing up on my GPS, turned out that this city is Henrico instead of Richmond? The agent who answered my call inquiring about the correct address was very unfriendly and sounded annoyed.
Also, as he was canceling my reservation, he sounded cynical and sarcastic saying that there's a long waiting list for his rooms. As I was asking for the cancelation email, he simply answered that he would only send it out later, not now.. What kind of service is this?
So I tried calling their toll-free number to complain and to confirm that my reservation was actually cancelled, there were children screaming in the back and the agent was telling me that he couldn't hear me clearly.. Did he really just answer my call at his house with his children around?
I am glad that I cancelled the reservation for this hotel; can not imagine how horrible my staying experience would be with these unprofessional and unfriendly staff.
Avoid staying at this hotel - it is terrible!