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“Friendly Staff - Great Location” 4 of 5 stars
Review of HYATT house Richmond-West

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HYATT house Richmond-West
3.0 of 5 Hotel   |   11800 W Broad St #1098, Richmond, VA 23233   |  
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Ranked #4 of 82 Hotels in Richmond
keyser777
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Friendly Staff - Great Location”
4 of 5 stars Reviewed April 22, 2014

Located smack dab in the middle of the Short Pump Mall. You can walk right out the door to shop, eat, walk or whatever. Fantastic location. Any store or restaurant you can imagine is within a short walk or drive from the hotel. The entire staff we encountered on our stay there was friendly and helpful. The morning breakfast was very good. Some things were better than others but for a complementary breakfast bar is very good. The outside pool and jacuzzi area was very nice if wanted to swim or relax. The fitness center was complete with cardio equipment and dumbbells up to 50lbs. The two dings were that the bed is very soft. I have a bad back and soft beds are a killer. Some people prefer soft beds so this won't effect everyone. The room could have been a bit cleaner. It was clean but dust on some of the surfaces areas suggest that perhaps the room is given a once over and thats it. Otherwise, I'd have no problem recommending the Hyatt for future visits.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, Manager at HYATT house Richmond-West, responded to this review, April 25, 2014
keyser777,

I am very happy to hear that you were able to take advantage of our great location in Short Pump during your stay with us! In addition to our prime location, it sounds like we were able to live up to our own high standards with our friendly staff and amenities. I appreciate your feedback regarding the cleanliness of your room and will be happy to share this with the entire team here so that we can continue to provide the excellent service our guests have come to expect. I do hope you will continue to choose to stay with us at Hyatt House Richmond West during your next visit to Richmond, VA.

Sincerely,

Daniel Mays
Assistant General Manager
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294 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Cincinnati, Ohio
Top Contributor
58 reviews 58 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed April 6, 2014

I stayed in this hotel 3 years ago, back when it was under a different name. Now it's been rebranded as a Hyatt House, and I like this property even more.

Same upscale furnishings throughout the common areas, and inside the rooms. Great pool area with lots of lounging areas and a fire pit. Even with 65-degree temperatures outside, the heated outdoor pool was enjoyable.

The free breakfast buffet with omelet bar is one of the best free breakfasts in the hotel business. The facility was spotless. Service was exceptionally friendly, including front desk staff, housekeepers and in the breakfast area.

And as always, this hotel is attached to one of the best outdoor shopping malls in the country. Great restaurants and upscale shops are just a few short steps from the hotel front door.

My only specific complaint - and this will matter only to distance runners - is that there's not a full sidewalk or trail that leads off the hotel/mall property toward safer neighborhoods to run. The first and last 1/2 miles of your Hyatt House-originating run will be spent dodging cars in the massive parking lot or adjacent outlying shopping areas. While the mall itself (and the hotel) are designed for pedestrians, the parking lot and outlying areas of the mall are not well designed for the safety of runners. It might be better to ask for recommendations at the front desk, and then drive out of the mall and get your run in elsewhere. The Twin Hickory Lakes neighborhood is about a mile away, off Pouncey Tract Rd. Lots of sidewalks and long stretches of safer running.

One other small comment. While the Hyatt House is in general a quiet hotel, noisy neighbors are noisy neighbors, and this hotel is not immune to that. The families next door and across the hall had lots of kids, and we heard them early and late and throughout the day, even at fairly normal speaking voices.

Room Tip: All the rooms are different sizes and shapes, so ask the front desk clerk for specifics about what y...
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review, April 10, 2014
Dear tvchip,

Thank you for such a wonderful and detailed review! We are excited to hear that you came back for another visit, and that you enjoyed our new HYATT House brand. We are glad to hear that you enjoyed the pool and the breakfast. Both of those things are such a major reason why our guests continue to stay at our property, and we are so happy to hear that that you enjoyed them! Thank you so much for your comments about all of our staff members. We are happy that you found them to be "exceptionally friendly". We value each and everyone of our guests, and we want to make sure that each guest gets the exceptional service that they deserve. We appreciate all of your helpful suggestions, especially about the places to run. We know that places to run around the mall are limited, and we appreciate your suggestions that you have provided for our future guests. Again, thank you for such wonderful feedback. We hope to see you soon!

Warm Regards,
Kathy Holland
General Manager
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Pittsburgh
Top Contributor
102 reviews 102 reviews
43 hotel reviews
Reviews in 47 cities Reviews in 47 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 31, 2014

We were in town for a wedding and this was the recommended hotel. The rooms are large with a sitting area and kitchen. The bed was very comfortable. The room and bathroom was reasonably clean. They have a good quality fitness room with four treadmills and two ellipses as well as full set of weights. There is a nice pool area with plenty of lounge chairs as well as a hot tub. My only complaint with the room is the door to the bathroom is sliding door that does not close all the way.

A very good breakfast comes with the room. It includes a number of hot items including pancakes, ham, and an omelet bar.

The hotel is attached to a nice mall with a number of higher end stores and restaurants including California Pizza Kitchen, Starbucks, and a great Italian restaurant, Maggios.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review, April 9, 2014
Dear Chinanomad,

Thank you for such a wonderful review! We are delighted to hear that such a special celebration brought you to our property! We are happy that you found your room to be clean and comfortable. Our staff strive to make sure that all of our guests feel at home. We hope that you were able to enjoy our pool area and all it had to offer. It is a guest favorite, and certainly something that we want all of our guests to experience. We are glad to hear that the fitness center had exactly what you needed to work out. We understand how important maintaining a healthy lifestyle is, even if you are away from home. Thank you for your feedback regarding the sliding door to the bathroom. Please know that we will address this with our engineering staff. It was a pleasure having you as our guest, and we hope that you will visit again soon.

Warm Regards,
Kathy Holland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 21, 2014 via mobile

The Hyatt House is attached to an outdoor mall, which is tremendously convenient. We had two meals pretty much out the back door - lunch at Baker's Crust and dinner at Firebirds. Additionally the hotel is located pretty much within 10 minutes of most of what Richmond has to offer. The staff was very friendly, helpful and professional.

The lobby was very modern. The room we stayed in (with 2 queen beds) was neat and clean, and well stocked with supplies, including a refrigerator.

The breakfast buffet was also generously stocked with hot food (eggs, potatoes, sausage, pancakes or French toast, oatmeal) and cold (pastries, cereal), and of course coffee and juices. There was also an omelet bar where you could order an omelet to your taste.

The only reason I'm giving the hotel four stars and not five is the fitness center. The room is not large, but the placement of machines leaves too much space between them - were the machines placed facing outward (and they all have individual TV screens, so no need to face the big TV) there would be room for more. Additionally, there is no upright stationery bike, and the recumbent bike was pretty much impossible for me to program. The lighting is also completely inadequate; I was unable to read a newspaper while on the aerobic equipment. I travel a lot for business and I generally select my hotels based on the fitness facilities, so I feel strongly about this aspect of hotels I stay in. I think this could be a really good facility if it were reorganized.

Overall, the HYATT House is a tremendous value, and I recommend it.

Stayed March 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, Manager at HYATT house Richmond-West, responded to this review, March 29, 2014
Adam F,

Thank you for taking the time to share your experience and opinion of Hyatt House Richmond West. We are all so happy to hear that you found us to be a "tremendous value"! I'm glad you were able to take advantage of our prime location at the Short Pump Town Center by enjoying lunch and dinner at the excellent restaurants right outside our doors, as well as being able to enjoy our complimentary breakfast in the morning. Thank you also for providing your feedback in regards to our fitness center. We are currently in the process of modifying the lighting in the facility to better improve this area. We welcome all feedback as we are constantly looking for ways to better serve our guests. We hope to see you the next time your travels bring you back to Richmond, VA.

Sincerely,

Daniel Mays
Assistant General Manager
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 16, 2014

We frequent Hyatt Houses around the US and this hotel has a very, very nice lobby. The rooms were a bit dark inside and tight to walk. But otherwise it was a pleasant room. The location is great by shopping and restaurants. Would definitely stay here again.

Room Tip: Choose a one bedroom suite instead of regular room because it is tight.
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review, March 19, 2014
Dear allisoncdm,

Thank you so much for your feedback and your rating on our hotel. We also want to thank you for your loyalty to the HYATT House brand. We are so glad that you choose to stay with us and that you liked the lobby. The lobby is definitely a great feature, and we love that it is the first thing that our guests see when they enter our hotel. Our location does offer a lot of opportunities for dining and shopping, and we hope that you were able to take advantage of everything it had to offer. We appreciate your feedback on the room type that you were in. Maybe next time you stay with us you can stay in our One Bedroom King Suite since it is a larger room. Again, thank you so much for your review. We hope that you will come stay with us again soon.

Warm Regards,
Kathy Holland
General Manager
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Nashville
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2014

This hotel wowed me from the beginning. From check in, to the room, to all the great amenities it offered. Location was great too. Will definitely be back to conduct my business next time in the future.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review, March 14, 2014
Dear NashvilleVixon,

We are so very pleased to hear that we wowed you during your stay with us! We are happy that you enjoyed your room and were able to take advantage of all the amenities that our hotel has to offer. Our location in the Short Pump Town Center is definitely a plus for a traveler, and we certainly hope that you were able to explore around the area. We appreciate your loyalty, and are happy to hear that we will have you as a guest again. Hope to see you soon!

Warm Regards,
Kathy Holland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 9, 2014

Around the corner from shops and quick, easy, and reasonably priced restaurants. Room was a nice little suite with kitchenette, desk, and sofa. Bed was comfortable. Staff was very pleasant and helpful.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review, March 13, 2014
Dear NinaPintaSMaria,

Thank you for your review of our hotel. We really appreciate all of your helpful feedback regarding your stay at our property. We are glad that you were able to take advantage of our location here at Short Pump Town Center. It certainly is very convenient for a business traveler since everything is just a short walk away. We are happy to hear that you enjoyed your suite, and that you found the bed to be comfortable. Our staff strives to be positive and help our guests in anyway that they can, and we are happy to hear that you noticed this. We are so glad that you choose to stay with us, and we hope that we will see you again soon!

Warm Regards,
Kathy Holland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Richmond-West

Address: 11800 W Broad St #1098, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 82 Hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
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