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“Good place to stay” 4 of 5 stars
Review of HYATT house Richmond-West

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HYATT house Richmond-West
3.0 of 5 Hotel   |   11800 W Broad St #1098, Richmond, VA 23233   |  
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Ranked #5 of 82 Hotels in Richmond
Certificate of Excellence 2014
London
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good place to stay”
4 of 5 stars Reviewed October 10, 2013

Had a nice stay here rooms were clean and beds comfortable, staff and breakfast were first rate. Shops and restaurants were all around the place so you are spoilt for choice.
We would stay here again if in the area.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, Manager at HYATT house Richmond-West, responded to this review, October 14, 2013
Xwindscreenman,

Thank you so much for taking the time to share your experience at Hyatt House Richmond West. I am glad you enjoyed our hotel and staff, as well as our location within the Short Pump Town Center. There are definitely many shops and restraunts surrounding us to allow you to spoil yourself when you stay with us! I hope you will continue to stay with us when you visit Richmond, VA.

Sincerely,
Daniel Mays
Assistant General Manger
HYATT house Richmond West
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321 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Dumfries, Virginia, USA
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 7, 2013

This hotel was amazing. From the moment you enter the lobby, and each staff member greeted you with a smile and a pleasant hello. Check-in was a breeze, I jokingly requested a "beach" view and they graciously gave me a "pool" view. This hotel has all of the bells and whistles and reminds me of a upscale time share unit. The decor is fabulous and they utilized every inch of space. The pool area is very nice - plush seating and a huge fire pit - with acces until 10pm. The breakfast buffet puts other hotels to shame. Made to order omlettes, potatoes, meats, fruit, juice, etc...and the seating area is very nice. The staff was very accomodating and just plain nice! I won't soon forget Ms. Margaret and her daughter Tonya. We also went down to breakfast on Saturday morrning (9am) and when we returned, our room had been cleaned (unheard of). Ok, so enough about the hotel - the location of the hotel is wondeferul - it's attached to the Short Pump Mall (right beside Dicks's sporting Goods). You could literally park your car and never move it until you were ready to check out. Restaurants, shopping, movie theatre, comedy club, and more shopping is all within walking distance. I LOVE THIS PLACE, and will definately be returning.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, Manager at HYATT house Richmond-West, responded to this review, October 9, 2013
Tonya C,

WOW! Thank you so much for your kind words regarding your stay with us! I am so glad to hear you enjoyed your "beach view" room and that everyone was so friendly during your stay! I hope you will be able to make another trip to visit with us in the near future.

Sincerely,
Daniel Mays
Assistant General Manger
HYATT house Richmond West
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Lyme, Connecticut
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 3, 2013

Modern hotel located in an upscale suburban shopping mall. If you like malls this is the hotel for you. If you are looking for city views or greenery...well you were warned. Having said that, this hotel is well run, clean, and includes a good buffet breakfast in the room rate. As others have commented nor really near anything interesting culturally.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, Manager at HYATT house Richmond-West, responded to this review, October 9, 2013
rw614,

Thank you for sharing your experience at our property! I am glad you were able to enjoy your stay with us and we look forward to welcoming you back Hyatt House Richmond West in the future!

Sincerely,
Daniel Mays
Assistant General Manger
HYATT house Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 30, 2013

Modern hotel, very clean. Standard rooms are like a suite with sofa bed in a separate room to main room. My kids loved the pool and spa. The breakfast was pretty good too. Rooms have a built in kitchen with dishwaher. Overall a bargain. The hotel is in a shopping centre complex and not right near attractions, so you need to be traveling by car, but overall this was a great hotel.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review, October 1, 2013
Hi Acorn9,
Thank you for taking the time to provide feedback regarding your stay at the property! I am so happy to hear you enjoyed your time here and all of the wonderful amenities we have to offer. Our goal is to make you feel at home while staying here and it sounds like we accomplished this during your stay. Thank you for choosing Hyatt House Richmond West and we hope to see you again soon.

Regards,
Kathy Holland
General Manager
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York, Pennsylvania
Top Contributor
64 reviews 64 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 27, 2013

Really enjoyed our 2-night stay here. Location is convenient with tons of shopping and dining in the immediate area (it's actually right next to the mall...not even on the perimeter). Staff were very friendly and helpful. Front desk staff ensuring we knew about some parking renovations occurring during our stay, breakfast staff making yummy omelets and keeping the buffet stocked with a friendly smile, housekeeping staff greeting us with smiles, and a member of the mechanical staff inquiring about our stay during a short elevator ride. The room was comfortable and clean. We were in a traditional room, not a suite. However, the room was spacious, had a mini-fridge and plenty of space to spread out a bit. The beds and pillows were very comfortable. Great climate control in the room, too. We took advantage of the very nice outdoor area, in the heated infinity pool and the hot tub. Loved it! The fire pit and surrounding seating in the evening was very inviting, too. Breakfast was delicious! The breakfast area and lobby were nicely laid out, spacious, and well decorated. This was my second stay in a Hyatt House, and they are quickly becoming a favorite!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT house Richmond-West, responded to this review, October 1, 2013
Hi Travelling_Girl76,
Thank you so much for the rave review and five star rating. It's always a joy to read such great comments starting with the moment you arrived until you departed. We appreciate you coming back to visit for a second time and are so happy to hear we have quickly become one of your favorites. I will be sure to pass along all these wonderful comments to the entire team and we look forward to your next visit!

Regards,
Kathy Holland
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Virginia
Top Contributor
92 reviews 92 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 20, 2013

Stayed two nights here, very modern and clean. Front desk were friendly. I did not try the free breakfast but apparently they have an omelette station. Rooms were well decorated with kitchenette, full refrigerator. Bath with large shower, separate vanity. Great location right at short pump town center.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, Manager at HYATT house Richmond-West, responded to this review, September 27, 2013
hiromita,

Thank you for taking the time to provide feedback from your stay at our property! I am very happy to hear that you found the Front Desk team to be friendly in your interactions with them! "A little condo away from home" is a great way to describe our property and I hope you will come back again so that you can give our breakfast and omelet station a try.

Sincerely,
Daniel Mays
Assistant General Manger
HYATT house Richmond West
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Madison, Alabama
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 17, 2013

We originally booked one night in a King Suite using our Hyatt points to rest up before heading to Alabama after we sold and moved out of our home in Chesterfield County. Shortly after arriving, and seeing the hotel and room, we decided to spend a second night. The next morning we booked a third night. I think we'd still be there if I did not have to be in Alabama to start work.

Pros: Great location at a major Richmond mall with lots of great retail shops and restaurants including Texas de Brazil, clean well maintained hotel, wonderful staff, great free breakfast with fantastic made to order omelet station.

Con: Because of the mall location parking at night, especially Fri & Sat, is an issue. Be prepared to walk to get back to the hotel.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, Manager at HYATT house Richmond-West, responded to this review, September 18, 2013
Good Afternoon Steve_Red_Dog,

Thank you for you thoughtful feedback regarding your stay at HYATT house Richmond West! We are so happy you enjoyed everything and extended your stay by 2 additional nights. Our staff always appreciates guest feedback and we will be sure to share yours with them. We look forward to having you back next time you are in the area!

Sincerely,
Jessica Engle
Assistant General Manager
HYATT house Richmond West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Richmond-West

Address: 11800 W Broad St #1098, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 82 Hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
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