Well after booking this through priceline, i did get the hotel for a good price for 3.5 star hotel, but I was shocked as soon as I arrived that this was not a 3.5 star hotel. I read these reviews beforehand, and I should have known this would be disasterous, but I thought maybe everyone who has a bad experience writes reviews on here.....not the case. This was more of a Radisson or a old school holiday inn that simply went through a facelift, and then branded a doubletree. The rooms are small, and the bathrooms are smaller. There seems to be some nice furniture in the rooms, and nice bathroom fixtures, but other than the facade of its quality, inside the hotel, the management, and the staff, it is all an attempt to cover it up to make the hotel appear better than it is.
When we arrived, they did have some people that were offering to take our bags, and I never really feel the need for anyone to do this, mostly because I can carry my own bags without feeling pressured to tip them for simply moving a cart up an elevator. It was awkward and I felt obligated, and never really had the chance to deny this service.
The lobby was dirty, had very dirty curtains, and the floors and windows were dirty as well. It had an ambiance of being a nice hotel, but in reality it was just a dirty, and poorly kept lobby, which is reflected in the rest of the hotel.
We got to the room, and as stated above it was extremely small, had two double beds, and a crazy small bathroom. The tv was a flatscreen, which on the outside give the impression of quality, but when it is turned on, the every other channel is not working, and the picture is horrible. About an hour into our visit, we noticed a lady that was whistling in the room next door. It was annoying because you could hear it as loud as if someone was in your own bathroom. At this point i was upset at the quality of the hotel, so I was already on the phone with doubletree, and this was added to the list, poor wall construction and lack of sound proofing. As soon as the whistling stopped, a dog started barking for 30 minutes straight. This set me off, so I called the hotel, and the informed me that there was not any other non-smoking rooms in the hotel. (my wife has asthma, so we cannot go into a smoking room). I called Doubletree's customer service line and spoke to the man again, and even held my phone up and allowed him to hear the dog barking. He again checked his system and there was no rooms available.
I followed the manager that attempted to stop the dog from barking downstairs. To which magically they had found 2 non-smoking rooms, because the dog barking was sandwiched in between our rooms. They gave us 2 king rooms. We packed up all of our stuff, and went up to those rooms, and immediately I was much happier.
However, once we got into those rooms, the bathroom lights in both of our rooms were out, and I wasn't going to call the maintenance man at 10pm to come up and replace the fluorescent bulbs. I dealt with it. Then in the morning, our shower wouldn't drain, so my wife and I were forced to shower with our feet in water--kinda gross.
The valet parking did have our van ready to go, and it wasn't broken in to or anything.
Overall, the hotel had poor quality, poor cleanliness, and even poorer management (lying) and I was extremely dissatisfied. I have tried to contact doubletree about getting my money back, because it just didn't seem right that we paid that money for an experience I could have gotten for a fraction of that price at a Motel 6.
do yourself a favor and stay clear of the doubletree in downtown richmond.
- Official Description (provided by the hotel):
- The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Richmond
- Richmond Doubletree