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“Weekend in Richmond” 4 of 5 stars
Review of DoubleTree by Hilton Hotel - Richmond Downtown

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DoubleTree by Hilton Hotel - Richmond Downtown
3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220   |  
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2X HHonors Points
Ranked #30 of 82 Hotels in Richmond
Springfield, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Weekend in Richmond”
4 of 5 stars Reviewed yesterday NEW

The hotel is quite nice and convenient. This is the second year we stayed at this hotel. We initially choose this hotel because of its proximity /walkable distance to the convention center. We found the service to be very good and the room very comfortable. But, breakfast was an extra charge.

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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600 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
North Carolina
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The staff at this hotel confirmed they we closing approx March 1, 2015.
Time is ticking.... maybe you can negotiate or get a good rate.

Overall, the room rate was fairly good but matched the room condition.

At first we were going to bring our dog (the fee was not outrageous as most hotel/motels) but we didn't.

Drinks we outrageous considering the small size of the glass and the amount of ice / alc.
Our guests ordered a cold platter with the drinks - the cheese was fridge burned and overall quality was terrible (refund given without question).

They had a wonderful car service - well worth making our stay. The weather was poor so this helped a lot - tipping the drivers helped, was courteous, and made us feel good about using the service a few times!

Recommendation - stay there but don't eat there.

Remember - this is a Hilton hotel - surprised that they let a hotel deteriorate this much even given the fact that it is closing.... (they should close/renovate the Wilmington Hilton if they haven't already - similar situation).

  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel is nice and clean. The staff are very nice and helpful. There is a great shuttle service that is free that takes you where you want to go. I never had to wait for more than 5 minutes except in the morning when folks were traveling to the airport. THe rooms are very clean and comfortable. The bathroom is a touch small and getting a touch older, but still nice and functional and clean. I definitely recommend this hotel.

  • Stayed February 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Quality of the room is very good except that there's no place to sit and do work. No desk or side chair and so a very small table with the coffee maker must be moved close to the bed for seating. Table is too small for anything other than the laptop itself.

  • Stayed February 2015, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, 6 days ago
Dear George M,

Thank you for your kind words about our hotel. I'm sorry to hear you had difficulty when working however. I hope this doesn't dissuade you from staying with DoubleTree in the future; many rooms are equipped with a desk and ergonomic chair, I'm sorry you did not receive one.

Sincerely,

Toni Pinto,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a nice and clean hotel in downtown richmond. The staff overall was very friendly and helpful, although the front desk need to review their meet and greet manual. The room look just like what is in the picture. The bed was comfortable and clean. There were plenty of local info, but none of the standard info about the hotel. Please note that this is car valet only hotel.

Stayed February 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, 1 week ago
Dear TravellingTrio720,

We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again and we look forward to your next visit.

Best,
Toni Pinto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CHESAPEAKE, United States
1 review
5 of 5 stars Reviewed 1 week ago

My son and I traveled here for a one night stay and selected this hotel due to the close proximity to VCU. The staff was pleasant and accommodating. The room was clean and very comfortable. Buffet breakfast items could have been warmer but the service was great. The café where the Starbucks coffee is found is in the front of the hotel near the front door and is easily missed. The lady in the café was very cheerful and provided terrific service. Overall, a very nice stay.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, 1 week ago
Dear Carol B,

We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our friendly service and ample amenities. Thank you for staying with us and we look forward to seeing you again.

Best,
Toni Pinto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here several times while travelling for business. The location is just a couple of blocks from some nice restaurants. The hotel itself is a solid DoubleTree standard - clean, well kept and very comfortable.

I recommend staying here if you're in the Richmond area.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, 1 week ago
Dear BusinessTravellerJK,

On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. We are delighted to be your hotel of choice in the area.

Best,
Toni Pinto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Richmond
#23 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Virginia Commonwealth University (VCU) campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel accommodations including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 restaurant serving Southern-style delicacies & traditional favorites and on-site covered valet parking. ... more   less 
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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