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“Southern Hospitality in Richmond!” 4 of 5 stars
Review of DoubleTree by Hilton Hotel - Richmond Downtown

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DoubleTree by Hilton Hotel - Richmond Downtown
3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220   |  
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Ranked #32 of 82 Hotels in Richmond
Richmond, Virginia
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
“Southern Hospitality in Richmond!”
4 of 5 stars Reviewed October 24, 2013

I did not stay at this hotel but was there today for an all-day professional meeting. At lunchtime, it was announced that the hotel had prepared a buffet for us in case we wanted to eat there. We were very pleasantly surprised with the reasonably-priced buffet that consisted of pasta salad, Caesar salad, broccoli and cheese soup, sandwich fixings, chips, and those delicious Doubletree cookies. However, even more commendable than the buffet was Chef John, who very frequently came out to ask whether we needed anything and if everything was to our satisfaction. He even brought out some wrappers for us to take a cookie to our afternoon session. John seemed to genuinely care about his guests and their comfort. It is so refreshing to encounter such a true Southern gentleman! I hope Doubletree realizes what a gem they have in this young man.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, October 29, 2013
travelsmitty,
Thank you for sharing your experience at Doubletree Richmond. I'm pleased to hear the lunch buffet prepared by our Chef John and his excellence in customer service exceeded your expectations. John's genuine passion for exemplary customer service leads him to enhance each guest's visit, making him an essential part of our team. I look forward to sharing your kind comments and recognizing John with a special commendation for his outstanding service. We hope all experiences are full of such positive discoveries, and we hope you'll visit us again soon. Thank you again for writing.

Sincerely,
Toni Pinto, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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489 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Grimsby, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 23, 2013

The hotel is superb. It has the most comfortable beds and the pillows are amazing. There is a regular shuttle service from the hotel to wherever you need to go and the staff go out of their way to be helpful. However, Richmond isn't the most exciting place. We used it as a base to go to other places.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, October 30, 2013
KathrynW46,
We're happy to hear from you, and we're glad you enjoyed a comfortable stay with us at Doubletree Richmond. It's great to know our hotel was well suited for your travels and you found our shuttle service to provide an added convenience to your visit. We hope you'll return for another visit with us in the near future. Thanks again.

Sincerely,
Toni Pinto, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 21, 2013

I have enjoyed this hotel each time we have stayed here. The staff is friendly and remembers us when we return. The breakfast buffet is good but enjoyed the made to order omelets and grits this summer!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, October 23, 2013
Yolanda Whitlow S,
Thank you for your review and continued patronage at Doubletree Richmond. We're happy to have you as our guest, and I'm pleased to hear you consistently receive friendly service during your visits. Your feedback is important to us as guest satisfaction is our number one priority. Thank you again for your review. We look forward to extending our hospitality to you again in the future.

Sincerely,
Toni Pinto, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA, United States
1 review
4 of 5 stars Reviewed October 21, 2013

For the money - this is a nice place. It's a couple blocks off Broad Street, which is good thing in Richmond unless you're doing business right at the conv. ctr. Bathroom is a little tight (door configuration), but is priced nicely, valet parking is same as self park at other hotels. Starbucks in the lobby, too.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, October 23, 2013
Janie O,

Thank you for sharing feedback from your stay at Doubletree Richmond. We're glad you enjoyed your stay and found our central location convenient for your travels. We hope you'll have an opportunity to visit us again soon. Thank you once again for writing.

Sincerely,
Toni Pinto, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA, United States
1 review
4 of 5 stars Reviewed October 21, 2013

Always stay at the Doubletree when I visit Richmond. The staff is always friendly and the rooms are quite comfortable. Typically I am with a group on business. The shuttle service to downtown is wonderful and alows everyone to enjoy themselves and not worry about driving back to the hotel.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, October 23, 2013
Bruce W,
Thank you for your review and repeat stays with us at Doubletree Richmond. We appreciate you selecting our hotel for your business travels, and we're pleased to know you our friendly staff and comfortable accommodations consistently meet your satisfaction. Please continue to make Doubletree your number one choice hotel when in Richmond. We look forward to seeing you next time. Thanks again.

Sincerely,
Toni Pinto, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, United States
1 review
4 of 5 stars Reviewed October 19, 2013

A nice space to spend time overly looking the downtown sky scape. The cuisine was delightful and chefs were creative. The "Doubletree chocolate chip cookie" is so delicious and it just melts in your mouth.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, October 23, 2013
Earl B,
Thank you for writing a review about your experience at Doubletree Richmond. I look forward to sharing your complimentary feedback with our chefs on their creative and delightful cuisine. We're glad you enjoyed your stay, and we hope to extend our hospitality and delicious cookies to again soon. Thank you once again for writing.

Sincerely,
Toni Pinto, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United States
1 review
5 of 5 stars Reviewed October 16, 2013

Friendly Valet Parking, Welcoming Lobby ~ open, well lit, big bar, lots of TV's. Big Sleeping Rooms and never heard a peep from the hallway even though we were across from the elevator. Definitly will stay there again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, October 23, 2013
Valerie G,
We appreciate your review and kind comments about our friendly service and comfortable accommodations at Doubletree Richmond. We're pleased to hear that our property was well suited for your travels, and we look forward to welcoming you back as our guest again in the future. Thanks again for writing.

Sincerely,
Toni Pinto, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Richmond
#27 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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