First room we had, the bathtub didn't drain. Maintenance came quickly, banged around in the bathroom for awhile and about the time I requested another room, someone was coming with a key to another room. Glad it wasn't the morning when we were trying to get out before we realized that the tub wouldn't drain. Second room, heating problem. Fan was going full blast, cold air when it was pretty cold outside. Called maintenance again (they were still around from the bathtub down the hall) and was told we couldn't control it from the unit but on the wall. Never got the temp right but we weren't in the room much. The last morning (of two) we woke up to a very cold room so I called maintenance. This time I was told that a breaker had blown. Disassembled heating/a/c unit at 7 a.m. : ( Maintenance set the temp and the room warms up--to 85 degrees! We were trying to get out of town and I was tired of dealing with it so we left. Valet: Used it the first night and it was great. The next morning, I called down to have the car ready in 15 minutes, we went down in that time and waited an additional 30 minutes or so for the car. Very frustrating for the $18 charge. We didn't use the valet parking the 2nd night and found a place on the street. Good news--each time I called, maintenance came quickly. At the end the front desk manager did her best to make it right and we settled on taking a night off the bill. Probably a fluke, will probably stay here again because my daughter will be in school nearby but I'll check out the facilities of the room first and make sure I'm in a functioning room before I unpack.
- Official Description (provided by the hotel):
- The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more less
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- Also Known As:
- Doubletree Richmond
- Richmond Doubletree