I was a little dubious when I saw the location, and the front desk staff did NOT help with my first impression, but everyone after check-in truly went above and beyond to make us feel taken care of and welcome. From the sous-chef coming out to our table in the restaurant to Rachel the room service lady going over ingredients knowledgeably and tirelessly (my son has a peanut allergy) over the phone, consulting the bartender on the merits of various draft beers for my husband, then decorating the plate of my son's dessert "Spiderman"-style and delivering our (very heavy!) tray promptly and cheerfully, the staff of this hotel is amazing! We never passed them in the hall without a friendly greeting, and it went a long way to easing the tension of traveling with three children (and a dog! Love that the Doubletree is pet-friendly!). I would absolutely stay there again, although there really needs to be better staffing/training of Front Desk Agents.
- Also Known As:
- Doubletree Richmond
- Richmond Doubletree
- Official Description (provided by the hotel):
- The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more less
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