We checked in for a one night stay as we were attending a wedding. We had requested a low floor because I am claustraphobic in elevators and like to be able to walk up to our floor if possible. Check in staff was not friendly .At our check in , we were told that my room was on the 9th floor. Finally got a room on the 4th floor. I did walk up. Rooms are a bit outdated (looks like the 60s) The beds were really comfortable but I woke up every time that the heat came on. It was very noisy. Shower was great but bathroom was small ! Found a man in the hall passed out late at night and had to locate a doctor friend to help. Bar staff was great as we had a wedding crowd that can get a little roudy. Breakfast staff in the dining room was the best....very friendly and efficient, but the breakfast buffet was a little pricey. Would I stay again? Probably not. Good location though....

This is a solid business travel hotel. Competent staff, friendly bar tenders, decent breakfast and clean enough. The lobby is updated but the rooms are a bit tired (not dirty just a bit worn). Dirty glass was left out in hallway for an entire day along with a broken phone, which was just weird (how hard is it to pick them up and move them out of the hallway).

Maybe I'm just lucky, but I stayed in this hotel twice in January, 2013, and I think it's fine. The rooms were clean, well-lit and quiet. The wifi worked perfectly. Front desk and bell service were excellent, and the restaurant delivered a delicious meal to my door. Street parking is available, and the location -- close to the capitol and VCU -- makes this a good and reasonably priced option.

We stayed as part of a volleyball tournament but our room was paid for so I'm not sure what the cost was. The only parking option is a pricey $18/day valet (which we also didn't pay for) but the car was always ready when we needed it. I actually mistakenly left my wallet in the car one night and it was still there with everything intact the next morning!
To be greeted with a warm cookie makes a great first impression, as did the room upon arrival. The beds and pillows are so cozy it was very difficult to get up in the morning. The double bed room was quite large and we had requested a refrigerator which was ready for us when we arrived. Bathroom is quite small, just barely enough room to open the door without hitting the toilet but the shower is spacious and I'm usually picky about water pressure but ours was fine.
We were on the 9th floor and with three elevators we never had to wait long. Since the hallways have several turns, I never heard anyone in the halls (this included the numerous teenage volleyball players who had filled the hotel for the weekend).
We enjoyed a late dinner in the bar area since the restaurant seating was about to close. The chef's special sauce on the buffalo chicken wrap had just the right amount of kick and the burger and fries were delicious. He delivered it himself and was quite proud of his work, as he should be! Not your normal bar food.
The hotel also has two vans that offer free shuttle service which we used to and from the convention center. If the weather had been warmer, it is close enough to walk.
Definitely a great choice for a visit to downtown Richmond or VCU.