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All 86 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown: Traveler Reviews

3.5 of 5
301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
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Ranked #40 of 86 hotels in Richmond
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196 reviews from our community

Traveler rating
    36
    62
    62
    15
    21
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Families
45
 
Couples
46
 
Solo
21
 
Business
62
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Santa Cruz, California, United States
1 review
“the staff made the place”
5 of 5 stars Reviewed February 18, 2013

I was a little dubious when I saw the location, and the front desk staff did NOT help with my first impression, but everyone after check-in truly went above and beyond to make us feel taken care of and welcome. From the sous-chef coming out to our table in the restaurant to Rachel the room service lady going over ingredients knowledgeably and tirelessly (my son has a peanut allergy) over the phone, consulting the bartender on the merits of various draft beers for my husband, then decorating the plate of my son's dessert "Spiderman"-style and delivering our (very heavy!) tray promptly and cheerfully, the staff of this hotel is amazing! We never passed them in the hall without a friendly greeting, and it went a long way to easing the tension of traveling with three children (and a dog! Love that the Doubletree is pet-friendly!). I would absolutely stay there again, although there really needs to be better staffing/training of Front Desk Agents.

Room Tip: Ask for a fridge and microwave--they have them, but you have to ask!
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lisa C about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
February 28, 2013
Lisa C,
We enjoyed having you and your family stay with us at Doubletree. I'm glad to hear that you enjoyed the restaurant staff and that they were able to provide special attention to you and your son. I appreciate your feedback about the Front Desk staff, and I'll make sure to look into this situation. We hope you'll have another opportunity to stay with us again. Safe travels.
Sincerely,
Terri Sibley, Interim General Manager
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edenton, nc
1 review
“Good location...just OK”
3 of 5 stars Reviewed February 17, 2013

We checked in for a one night stay as we were attending a wedding. We had requested a low floor because I am claustraphobic in elevators and like to be able to walk up to our floor if possible. Check in staff was not friendly .At our check in , we were told that my room was on the 9th floor. Finally got a room on the 4th floor. I did walk up. Rooms are a bit outdated (looks like the 60s) The beds were really comfortable but I woke up every time that the heat came on. It was very noisy. Shower was great but bathroom was small ! Found a man in the hall passed out late at night and had to locate a doctor friend to help. Bar staff was great as we had a wedding crowd that can get a little roudy. Breakfast staff in the dining room was the best....very friendly and efficient, but the breakfast buffet was a little pricey. Would I stay again? Probably not. Good location though....

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask susan d about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
February 28, 2013
susan d,
Thank you for your review. We appreciate you staying with us at Doubletree. I apologize for your dissatisfaction with our Front Desk staff, and I'll make sure to look into this situation right away. I appreciate your feedback, and hope you will visit us again as we hope to provide a more positive experience.
Sincerely,
Terri Sibley, Interim General Manager
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Baltimore, MD
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“Good Business Travel Hotel”
3 of 5 stars Reviewed February 14, 2013

This is a solid business travel hotel. Competent staff, friendly bar tenders, decent breakfast and clean enough. The lobby is updated but the rooms are a bit tired (not dirty just a bit worn). Dirty glass was left out in hallway for an entire day along with a broken phone, which was just weird (how hard is it to pick them up and move them out of the hallway).

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Alwayshustling for Richmond
Ask Alwayshustling about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
February 24, 2013
Murph05,
Thank you for your review. We appreciate hearing from you, and we're glad you liked our hotel and staff. I apologize for the items left in the hallway. You're right, they should have been picked up right away. I'll make sure to review your comments with our staff and together, we will make sure our hallways are cleared better. Thank you for your feedback. We appreciate you as our guest and hope to see you again for another visit.
Sincerely,
Terri Sibley, Interim General Manager
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Chicago
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
46 helpful votes 46 helpful votes
“This place is fine!”
5 of 5 stars Reviewed January 28, 2013

Maybe I'm just lucky, but I stayed in this hotel twice in January, 2013, and I think it's fine. The rooms were clean, well-lit and quiet. The wifi worked perfectly. Front desk and bell service were excellent, and the restaurant delivered a delicious meal to my door. Street parking is available, and the location -- close to the capitol and VCU -- makes this a good and reasonably priced option.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask SEH7 about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
January 31, 2013
SEH7,
Thank you for taking time out of your busy day and writing a review about your experience with us at Doubletree Hotel. I'm pleased to know that you liked our property and found a nice, comfortable place to stay in Richmond. Good to know we're reasonably priced too! Please make plans to visit us again. We look forward to seeing you again soon.
Sincerely,
Scott Dial, General Manager
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Top Contributor
72 reviews 72 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
126 helpful votes 126 helpful votes
“Love the beds and the cookie”
4 of 5 stars Reviewed January 22, 2013

We stayed as part of a volleyball tournament but our room was paid for so I'm not sure what the cost was. The only parking option is a pricey $18/day valet (which we also didn't pay for) but the car was always ready when we needed it. I actually mistakenly left my wallet in the car one night and it was still there with everything intact the next morning!
To be greeted with a warm cookie makes a great first impression, as did the room upon arrival. The beds and pillows are so cozy it was very difficult to get up in the morning. The double bed room was quite large and we had requested a refrigerator which was ready for us when we arrived. Bathroom is quite small, just barely enough room to open the door without hitting the toilet but the shower is spacious and I'm usually picky about water pressure but ours was fine.
We were on the 9th floor and with three elevators we never had to wait long. Since the hallways have several turns, I never heard anyone in the halls (this included the numerous teenage volleyball players who had filled the hotel for the weekend).
We enjoyed a late dinner in the bar area since the restaurant seating was about to close. The chef's special sauce on the buffalo chicken wrap had just the right amount of kick and the burger and fries were delicious. He delivered it himself and was quite proud of his work, as he should be! Not your normal bar food.
The hotel also has two vans that offer free shuttle service which we used to and from the convention center. If the weather had been warmer, it is close enough to walk.
Definitely a great choice for a visit to downtown Richmond or VCU.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 8 more reviews by bdaygirl for Richmond
Ask bdaygirl about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
January 23, 2013
bdaygirl,
Thank you for taking a moment and writing a review about your stay with us at Doubletree Hotel. We're glad to have had you and your volleyball crew stay with us, and we're pleased to know that you enjoyed your visit. I'm glad you liked our clean, comfortable beds, our valet service, and our complimentary shuttle service. It's great to hear from you, and we hope we'll see all of you again soon.
Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Also Known As:
Doubletree Richmond
Richmond Doubletree
Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 86 hotels in Richmond
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
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