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“This place is fine!” 5 of 5 stars
Review of DoubleTree by Hilton Hotel - Richmond Downtown

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DoubleTree by Hilton Hotel - Richmond Downtown
3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220   |  
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Ranked #34 of 82 Hotels in Richmond
Chicago
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
“This place is fine!”
5 of 5 stars Reviewed January 28, 2013

Maybe I'm just lucky, but I stayed in this hotel twice in January, 2013, and I think it's fine. The rooms were clean, well-lit and quiet. The wifi worked perfectly. Front desk and bell service were excellent, and the restaurant delivered a delicious meal to my door. Street parking is available, and the location -- close to the capitol and VCU -- makes this a good and reasonably priced option.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, January 31, 2013
SEH7,
Thank you for taking time out of your busy day and writing a review about your experience with us at Doubletree Hotel. I'm pleased to know that you liked our property and found a nice, comfortable place to stay in Richmond. Good to know we're reasonably priced too! Please make plans to visit us again. We look forward to seeing you again soon.
Sincerely,
Scott Dial, General Manager
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519 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Top Contributor
105 reviews 105 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed January 22, 2013

We stayed as part of a volleyball tournament but our room was paid for so I'm not sure what the cost was. The only parking option is a pricey $18/day valet (which we also didn't pay for) but the car was always ready when we needed it. I actually mistakenly left my wallet in the car one night and it was still there with everything intact the next morning!
To be greeted with a warm cookie makes a great first impression, as did the room upon arrival. The beds and pillows are so cozy it was very difficult to get up in the morning. The double bed room was quite large and we had requested a refrigerator which was ready for us when we arrived. Bathroom is quite small, just barely enough room to open the door without hitting the toilet but the shower is spacious and I'm usually picky about water pressure but ours was fine.
We were on the 9th floor and with three elevators we never had to wait long. Since the hallways have several turns, I never heard anyone in the halls (this included the numerous teenage volleyball players who had filled the hotel for the weekend).
We enjoyed a late dinner in the bar area since the restaurant seating was about to close. The chef's special sauce on the buffalo chicken wrap had just the right amount of kick and the burger and fries were delicious. He delivered it himself and was quite proud of his work, as he should be! Not your normal bar food.
The hotel also has two vans that offer free shuttle service which we used to and from the convention center. If the weather had been warmer, it is close enough to walk.
Definitely a great choice for a visit to downtown Richmond or VCU.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, January 23, 2013
bdaygirl,
Thank you for taking a moment and writing a review about your stay with us at Doubletree Hotel. We're glad to have had you and your volleyball crew stay with us, and we're pleased to know that you enjoyed your visit. I'm glad you liked our clean, comfortable beds, our valet service, and our complimentary shuttle service. It's great to hear from you, and we hope we'll see all of you again soon.
Sincerely,
Scott Dial, General Manager
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Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 21, 2013

Checked in late and tried to sleep in. Forget about that I must have been by the housekeeping closet. Constant banging on walls and loud conversation all morning long. They seemed to have no regard for people trying to rest.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, January 25, 2013
Dear Protraveler5 :
Thank you for your review and staying with us at Doubletree. We’re sorry that we didn’t provide you with a rewarding experience during your recent stay at our hotel. Your satisfaction is very important to us, and we appreciate your feedback. Your comments will help us correct these issues and we hope the next time you are in the area, you will consider staying with us. Thank you again for your comments.
Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 17, 2013

Stayed here for two nights for business at VCU, which was just a five minute walk away so it was great for anyone visiting or doing business at VCU.

Staff were friendly and accommodated my early check-in, with a warm cookie as well! The room was clean and pretty modern, I can't complain at all. The walls are a bit thin so I could easily hear a conversation happening in a nearby room however, turning on the fan function on the heater solved most of that problem.

I grabbed dinner and breakfast in their restaurant/breakfast buffet and was pleasantly surprised by the high quality of the food! I also used the business center on the 15th floor and found that to be convenient and a nice quiet, out of the way place to do some quick printing.

Best part about my stay was interacting with the gentleman who was driving the hotel shuttle to the airport (which is great if you're trying to avoid renting a car while in town). He was very friendly and pleasant and a delight to chat with for the 15 minute drive to the airport!

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, January 23, 2013
Stephanie S,
Thank you for your review. We appreciate you choosing to stay with us at Doubletree Hotel. I'm glad your stay with us was nice and comfortable. I'm also glad you liked our hotel and especially appreciated our friendly shuttle driver. I'll make sure to let him know of your kind comments about your time speaking with him. We're glad Doubletree was a great, convenient hotel for you, and we hope you'll visit us again the next time you have business at VCU.
Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay City, Michigan, United States
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 12, 2013 via mobile

The hotel is located with easy access to the capital area and the VCU campus. The staff was very friendly and handled every quest professionally. The hotel was clean though it is a bit dated. The bathroom was a bit small and the shower not very powerful. Despite this, we would stay there again.

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, January 18, 2013
Andreas T,
Thank you for staying with us at Doubletree Hotel. We're glad to hear from you and learn of your pleasant visit. I'm glad you found our rooms clean and our staff friendly and helpful. We hope you'll visit us again the next time you're in Richmond.
Sincerely,
Scott Dial, General Manager
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Atlanta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 11, 2013

Courteous staff, great cookie, rooms were plain, but clean and fine. Only negative is bathroom is small bit since I'm a bald man, I didn't spend a lot of time in it. Business center on top floors for good and diamond members.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, January 15, 2013
CarltonJ34,
Thank you for taking the time to write a review about your experience with us at Doubletree Hotel. We're glad you stayed with us and had a pleasant visit. I'm glad you liked our business center, and I hope you found it useful. Please plan to visit us again.
Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 6, 2013

Great location for VCU, one block from the Jefferson. Young woman who met us and took care of our car was very nice, very helpful, very efficient. The room was clean, but a bit worn. Dresser drawers kept opening on their own, toilet ran, sink drained very slowly. I would stay again if I needed something in this area.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review, January 25, 2013
Dear ewolf:

Thank you for writing a review about your recent stay at our hotel. While we are pleased to hear the good things about your stay, we are very sorry you were unhappy with our guestrooms. We appreciate your feedback and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
Sincerely,
Scott Dial, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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