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DoubleTree by Hilton Hotel - Richmond Downtown: Traveler Reviews

3.5 of 5
301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
Ranked #40 of 86 hotels in Richmond
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196 reviews from our community

Traveler rating
    36
    62
    62
    15
    21
See reviews for
Families
45
 
Couples
46
 
Solo
21
 
Business
62
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
DC
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“I'd stay here again.”
3 of 5 stars Reviewed January 6, 2013

Great location for VCU, one block from the Jefferson. Young woman who met us and took care of our car was very nice, very helpful, very efficient. The room was clean, but a bit worn. Dresser drawers kept opening on their own, toilet ran, sink drained very slowly. I would stay again if I needed something in this area.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ewolf about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
January 25, 2013
Dear ewolf:

Thank you for writing a review about your recent stay at our hotel. While we are pleased to hear the good things about your stay, we are very sorry you were unhappy with our guestrooms. We appreciate your feedback and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
richmond
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
“Expected more from a doubletree”
2 of 5 stars Reviewed January 3, 2013 via mobile

The entrance is beautiful and looks so modern. The perception makes you think this is a beautiful hotel. Wrong, the rooms need updating, the carpets look dirty. Our room was not the cleanest it should have been. There was glass on the floor, 4 pieces to be exact and one of them large enough to see from eyesight. This indicates to me the floor had not been vacuumed, if so the glass would not have been there. Upon check out we called 10 minutes ahead as told to us by the valet attendant.....we got downstairs in 15 minutes to no car. The attendant asked us if we called. We responded, yes. Our truck was on the side where we had to retrieve it. I expect more for $18.00 valet. I've definitely been in better Hilton hotels.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
See 7 more reviews by LaGreta a for Richmond
Ask LaGreta a about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
January 25, 2013
Dear LaGreta:

Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation doesn't happen again. However, I would also like to apologize for the issues you had with our valet team as well. We hope that if your travels bring you back to the area you’ll consider staying with us again.
Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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13 helpful votes 13 helpful votes
“Convenient location, great service”
4 of 5 stars Reviewed January 2, 2013

We are in town for a medical school interview, so we chose the downtown location to be close to VCU's medical campus. It is close to everything we need, and easy to get around from here.

Friendly and free shuttle service for anywhere withing 3 miles has served us well.

Front desk staff, valet, shuttle drivers, restaurant personnel -- all have been really friendly and helpful. The hotel itself is attractive and well maintained. We arrived a little bit early on January 1 -- after a huge New Year's Eve party the night before - but the staff was still helpful and friendly and managed to get us into our room before 3:00 pm.

We are on our second night here. Comfy beds, clean rooms, easy in and out over and over again. Just nothing at all negative to report. It is not an "ooh ahh" property, but everything is nice and the staff have been terrific.

For a Doubletree, I'd say the room is a bit small, as is the bathroom -- but I would stay again because the people have been so friendly and helpful.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by LyndaWV for Richmond
Ask LyndaWV about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
January 8, 2013
LyndaWV,
Thank you for your kind review. We appreciate you choosing to stay with us at Doubletree Hotel, and we're glad you had a pleasant visit. I'm thankful for your compliments about our exceptional staff, and I appreciate you highlighting their hard work and dedication to customer care. Please plan to come and visit us again. We enjoyed having you as our guest and hope to see you again.
Sincerely,
Scott Dial, General Manager
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Richmond, Virginia
1 review
“The Front Desk Manager is Awesome”
5 of 5 stars Reviewed January 2, 2013

Stayed at your property and was amazed at how helpful the front desk staff was, particularly Meghan....she is nothing short of amazing and I would love to see her again at the property. You are lucky to have her.

David M

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask D M about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
January 11, 2013
D M,
Thank you for your kind review. We're pleased to hear that you enjoyed your stay with us at Doubletree Hotel. I'm glad Meghan was especially helpful, and I'll make sure she receives a special commendation for her outstanding service. We are lucky to have her! Please come and visit us again soon.
Sincerely,
Scott Dial, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
Top Contributor
239 reviews 239 reviews
24 hotel reviews
Reviews in 45 cities Reviews in 45 cities
76 helpful votes 76 helpful votes
“This place should be better than it is”
3 of 5 stars Reviewed December 31, 2012 via mobile

The room assigned was directly across from the elevators but that did not end up being a problem. The room heater made constant noise until finally it was turned off. This was not a forced air noise but a worn bearing type noise. The front desk had no remedy but did explain how to turn it off. The room was old and small and there were plenty of sounds from other rooms. The lobby was okay and traditional cookies were produced after checkin. Parking was not easy. Overall it was okay but not for even the Priceline discounted price.
The location is near a 5-star hotel and the Commonwealth Club.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 17 more reviews by Robert B for Richmond
Ask Robert B about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
January 3, 2013
Robert B,
Thank you for writing a review. We're glad to have had you as our guest at Doubletree Hotel. I apologize for the heater unit not working properly in your room. I'll make sure to review your comments with our maintenance crew and remedy the situation directly. Your satisfaction is important to us and we hope to have another opportunity to show you our improvements. Safe travels.
Sincerely,
Scott Dial, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Also Known As:
Doubletree Richmond
Richmond Doubletree
Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 86 hotels in Richmond
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
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