The entrance is beautiful and looks so modern. The perception makes you think this is a beautiful hotel. Wrong, the rooms need updating, the carpets look dirty. Our room was not the cleanest it should have been. There was glass on the floor, 4 pieces to be exact and one of them large enough to see from eyesight. This indicates to me the floor had not been vacuumed, if so the glass would not have been there. Upon check out we called 10 minutes ahead as told to us by the valet attendant.....we got downstairs in 15 minutes to no car. The attendant asked us if we called. We responded, yes. Our truck was on the side where we had to retrieve it. I expect more for $18.00 valet. I've definitely been in better Hilton hotels.

We are in town for a medical school interview, so we chose the downtown location to be close to VCU's medical campus. It is close to everything we need, and easy to get around from here.

Friendly and free shuttle service for anywhere withing 3 miles has served us well.

Front desk staff, valet, shuttle drivers, restaurant personnel -- all have been really friendly and helpful. The hotel itself is attractive and well maintained. We arrived a little bit early on January 1 -- after a huge New Year's Eve party the night before - but the staff was still helpful and friendly and managed to get us into our room before 3:00 pm.

We are on our second night here. Comfy beds, clean rooms, easy in and out over and over again. Just nothing at all negative to report. It is not an "ooh ahh" property, but everything is nice and the staff have been terrific.

For a Doubletree, I'd say the room is a bit small, as is the bathroom -- but I would stay again because the people have been so friendly and helpful.

Stayed at your property and was amazed at how helpful the front desk staff was, particularly Meghan....she is nothing short of amazing and I would love to see her again at the property. You are lucky to have her.

David M

The room assigned was directly across from the elevators but that did not end up being a problem. The room heater made constant noise until finally it was turned off. This was not a forced air noise but a worn bearing type noise. The front desk had no remedy but did explain how to turn it off. The room was old and small and there were plenty of sounds from other rooms. The lobby was okay and traditional cookies were produced after checkin. Parking was not easy. Overall it was okay but not for even the Priceline discounted price.
The location is near a 5-star hotel and the Commonwealth Club.