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DoubleTree by Hilton Hotel - Richmond Downtown: Traveler Reviews

3.5 of 5
301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
Ranked #40 of 86 hotels in Richmond
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196 reviews from our community

Traveler rating
    36
    62
    62
    15
    21
See reviews for
Families
45
 
Couples
46
 
Solo
21
 
Business
62
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Norfolk, Virginia
Top Contributor
239 reviews 239 reviews
24 hotel reviews
Reviews in 45 cities Reviews in 45 cities
76 helpful votes 76 helpful votes
“This place should be better than it is”
3 of 5 stars Reviewed December 31, 2012 via mobile

The room assigned was directly across from the elevators but that did not end up being a problem. The room heater made constant noise until finally it was turned off. This was not a forced air noise but a worn bearing type noise. The front desk had no remedy but did explain how to turn it off. The room was old and small and there were plenty of sounds from other rooms. The lobby was okay and traditional cookies were produced after checkin. Parking was not easy. Overall it was okay but not for even the Priceline discounted price.
The location is near a 5-star hotel and the Commonwealth Club.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 17 more reviews by Robert B for Richmond
Ask Robert B about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
January 3, 2013
Robert B,
Thank you for writing a review. We're glad to have had you as our guest at Doubletree Hotel. I apologize for the heater unit not working properly in your room. I'll make sure to review your comments with our maintenance crew and remedy the situation directly. Your satisfaction is important to us and we hope to have another opportunity to show you our improvements. Safe travels.
Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kabul, Afghanistan
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great new Sous Chef!”
4 of 5 stars Reviewed December 24, 2012

If you like food you're in luck. The new Sous Chef is very talented. I had two of his creations, the chicken wings and a daily special penne pasta. The chicken wings were orangy, and truly the best I've ever had. The Penne pasta was also excellent. Breakfast was better than the usual hotel fare.

Overall the hotel was great. Nice staff, clean room, great location. They have a large pitcher of ice water on the floor with lemons outside the elevator, fresh fruit bowl, too.

I tried to find parking on the street and it was impossible. The valet guys are very prompt and friendly. I always had my car waiting when I called ahead. Worth the price, for sure.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ah64ip about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 31, 2012
ah64ip,
Thank you for your review. We appreciate you choosing to stay with us at Doubletree Hotel, and we're delighted to hear that your visit with us was pleasant. I greatly appreciate your compliments about our Sous Chef. I'll make sure to pass along your compliments to him. I'm also glad you enjoyed our clean, comfortable rooms and wonderful staff. We hope to see you again soon.
Sincerely,
Scott Dial General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
82 helpful votes 82 helpful votes
“Not Bad”
3 of 5 stars Reviewed December 19, 2012

Booked on priceline and stayed for one night over the weekend. The valet service as prviously noted by other reviewers does seem a bit out of sorts at $18/day. If street parking is available I would recommend that route. We had a very spacious corner king room, but there were a few things that reflected how dated the hotel is with the need for room renovations. We had red stains on the comforter of our bed, dark stains on the carpeting, a stained lamp shade in the corner of the room, and a worn chair that fabric was shedding off of...not exactly the grandest of first impressions. But for one night we weren't going to complain. The staff was courteous and helpful and all in all it was a decent stay.

Room Tip: Good location if you're visiting VCU. Corner rooms are large!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask HotelHopper25 about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 27, 2012
HotelHopper25,
Thank you for your review. We're glad you chose to stay with us at Doubletree Hotel. I'm pleased to receive your feedback. I'm glad you found our staff friendly and helpful, and overall, had a nice stay. Please plan to visit us again the next time you travel to Richmond. We enjoyed having you as our guest and hope to see you soon.

Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, VA
1 review
3 of 5 stars Reviewed December 12, 2012

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Easytobook.com

Ask Michelle H about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 21, 2012
Michelle H,
Thank you for your review. We're glad you stayed with us at Doubletree and enjoyed your visit. I apologize for the shower not working correctly, and I especially apologize for your discontent with our shuttle driver. My full attention will be on this matter as I never want any of our staff members to exhibit rudeness in any manner to our guests. Our shuttle service is a special service offered to our guests, and we hope to provide it in a friendly, helpful manner. I'm glad your overall experience was pleasant, and I hope to see you again at our hotel. We look forward to your next visit.

Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great service, good value!”
4 of 5 stars Reviewed December 9, 2012

We stayed here for 2 nights and booked off of priceline. For the amount we paid, the stay was a great value. Valet parking was a bit pricey but we were able to find street parking for most of our stay during the weekend.

Pros: Great service, famous cookies (!), complimentary shuttle service within a 3 mile radius until 9pm (this was a huge convenience)
Room for Improvement: I think the hotel is a little bit older which is reflected in the decor. Rooms were a bit outdated, but had everything we needed and the service definitely made up for this fact!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Connie W about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 17, 2012
Connie W,
Thank you for your review and letting us know of your nice stay with us. We're glad you liked our hotel, staff, and especially, the cookies! We hope you'll have another opportunity to visit Richmond, and you'll come and visit us again. We look forward to your return.
Sincerely,
Scott Dial, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Also Known As:
Doubletree Richmond
Richmond Doubletree
Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 86 hotels in Richmond
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
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DoubleTree by Hilton Hotel - Richmond Downtown
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