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DoubleTree by Hilton Hotel - Richmond Downtown: Traveler Reviews

3.5 of 5
301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
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56%
Ranked #39 of 86 hotels in Richmond
Most recent review
4 of 5 stars Reviewed December 24, 2012
ah64ip Kabul, Afghanistan
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208 reviews from our community

Traveler rating
    39
    65
    64
    19
    21
See reviews for
Families
49
 
Couples
48
 
Solo
21
 
Business
66
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Kabul, Afghanistan
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great new Sous Chef!”
4 of 5 stars Reviewed December 24, 2012

If you like food you're in luck. The new Sous Chef is very talented. I had two of his creations, the chicken wings and a daily special penne pasta. The chicken wings were orangy, and truly the best I've ever had. The Penne pasta was also excellent. Breakfast was better than the usual hotel fare.

Overall the hotel was great. Nice staff, clean room, great location. They have a large pitcher of ice water on the floor with lemons outside the elevator, fresh fruit bowl, too.

I tried to find parking on the street and it was impossible. The valet guys are very prompt and friendly. I always had my car waiting when I called ahead. Worth the price, for sure.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ah64ip about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 31, 2012
ah64ip,
Thank you for your review. We appreciate you choosing to stay with us at Doubletree Hotel, and we're delighted to hear that your visit with us was pleasant. I greatly appreciate your compliments about our Sous Chef. I'll make sure to pass along your compliments to him. I'm also glad you enjoyed our clean, comfortable rooms and wonderful staff. We hope to see you again soon.
Sincerely,
Scott Dial General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
86 helpful votes 86 helpful votes
“Not Bad”
3 of 5 stars Reviewed December 19, 2012

Booked on priceline and stayed for one night over the weekend. The valet service as prviously noted by other reviewers does seem a bit out of sorts at $18/day. If street parking is available I would recommend that route. We had a very spacious corner king room, but there were a few things that reflected how dated the hotel is with the need for room renovations. We had red stains on the comforter of our bed, dark stains on the carpeting, a stained lamp shade in the corner of the room, and a worn chair that fabric was shedding off of...not exactly the grandest of first impressions. But for one night we weren't going to complain. The staff was courteous and helpful and all in all it was a decent stay.

Room Tip: Good location if you're visiting VCU. Corner rooms are large!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask HotelHopper25 about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 27, 2012
HotelHopper25,
Thank you for your review. We're glad you chose to stay with us at Doubletree Hotel. I'm pleased to receive your feedback. I'm glad you found our staff friendly and helpful, and overall, had a nice stay. Please plan to visit us again the next time you travel to Richmond. We enjoyed having you as our guest and hope to see you soon.

Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, VA
1 review
3 of 5 stars Reviewed December 12, 2012

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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Ask Michelle H about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 21, 2012
Michelle H,
Thank you for your review. We're glad you stayed with us at Doubletree and enjoyed your visit. I apologize for the shower not working correctly, and I especially apologize for your discontent with our shuttle driver. My full attention will be on this matter as I never want any of our staff members to exhibit rudeness in any manner to our guests. Our shuttle service is a special service offered to our guests, and we hope to provide it in a friendly, helpful manner. I'm glad your overall experience was pleasant, and I hope to see you again at our hotel. We look forward to your next visit.

Sincerely,
Scott Dial, General Manager
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Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great service, good value!”
4 of 5 stars Reviewed December 9, 2012

We stayed here for 2 nights and booked off of priceline. For the amount we paid, the stay was a great value. Valet parking was a bit pricey but we were able to find street parking for most of our stay during the weekend.

Pros: Great service, famous cookies (!), complimentary shuttle service within a 3 mile radius until 9pm (this was a huge convenience)
Room for Improvement: I think the hotel is a little bit older which is reflected in the decor. Rooms were a bit outdated, but had everything we needed and the service definitely made up for this fact!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Connie W about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 17, 2012
Connie W,
Thank you for your review and letting us know of your nice stay with us. We're glad you liked our hotel, staff, and especially, the cookies! We hope you'll have another opportunity to visit Richmond, and you'll come and visit us again. We look forward to your return.
Sincerely,
Scott Dial, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“3 1/2 Star Hotel, But Average Rating”
3 of 5 stars Reviewed December 9, 2012

I'm a business traveler, I spend 225 days a year on the road I see a lot of hotels and talk to a lot of staff. You can see all the other reviews and pretty much get the idea of whats going on at this hotel, yes you have to pay for parking, but anyone who travels knows they will probably have to pay for parking in any downtown hotel, but I do agree that online services like priceline should tell you this up front. My problem at this hotel this day was the general cleanliness of my room and the small bathroom. The furniture was dusty and the bathroom floor was just dirty. The beds were very comfortable though. When I called to have my car brought up I came down and loaded my luggage into my car and there was no valet around to give me my keys, I have no idea where they were and I had to fumble thru the valet stand to find my keys so I could leave. These are minor things really, the rest of the staff was great and if the cleaning staff could just clean the bathroom floor and dust, my room would have been fine. There are some hotels that just "get it" and really do a great job day in and day out, and then there are hotels that you can tell are just going thru the motions, and as friendly as some of the staff is here I think they are just going thru the motions. As I walked thru the lobby to leave the staff was gathered by the front desk all talking to each other laughing...... No one acknowledged me, it was as if I wasn't there. It didn't bother me but I know it would bother some people. I know their attention should always be on the guests. I will be back thru in a week, I wonder if things will be different??

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Jason S about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 17, 2012
Jason S,
Thank you for writing a review and letting us know of your experience staying with us. We appreciate your business, and we're glad you chose to stay at Doubletree. I have read your comments completely, and I appreciate your feedback. You're right, our attention should always be on the guests. We will improve this concept and hope to prove it to you upon your next visit. As a matter of fact, I would like to reach out to you on your next visit, and perhaps invite you to breakfast to get a firsthand review of your stay. I'm interested in learning about what you observed during your visit with us. I think you are very genuine in your points, and that you are actually trying to help which I appreciate and welcome. Thanks again. We look forward to seeing you soon.
Sincerely,
Scott Dial, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Also Known As:
Doubletree Richmond
Richmond Doubletree
Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 86 hotels in Richmond
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
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