We were looking for a pet-friendly place to stay while driving from North Carolina to New York. The hotel was definitely that. And the bed was comfortable. But it's extremely outdated with lots of orange and green, and not in a good way. The carpet in our room was stained in two places. The lamp and the thermostat were broken. The bathroom is tiny. Our non-smoking room smelled like smoke. If you want a pet-friendly place to stay while on a road trip, its ok. But I expected much more from a Hilton.

Three rooms, for two nights, while attending a family member's wedding at the Jefferson. Hotel is older and you should think "European" when staying here. King room was plenty roomy, but the bathroom was tiny. It did make it a challenge for the Mrs. and me to get ready without some scheduling. I've read reviews that had bad luck with the shuttle...NOT ME! The staff from parking the car to the bellmen to the front desk were all on top of their game. Breakfast was delicious and the staff there was also friendly and helpful. My one drawback was the conversation in the next room was easily heard from my "tucked in the corner" room. But I would go back to this hotel in the future.

Stayed for one night on a recent trip to Richmond. The hotel has some nice features, but has a lot of room for improvement. We were promptly greeted by the valet service, which was nice. But I barely had a chance to unload my vehicle. I would have appreciated not feeling so rushed. Another gentleman brought out a luggage cart and helped us bring everything up to our room. Check-in was very quick and friendly. The room was very clean. The bathroom is in need of MAJOR work. The shower drain was clogged. The shower head was falling off the wall. The bathroom ceiling was browned. Otherwise, the room was in fine shape. Bed was extremely comfortable. Had to call for coffee (none was provided in our room) and extra towels (if I knew they only provided 2 I would have requested more to begin with). Ice maker on the floor was broken. Lighting in the room was absolutely terrible....very, very dim. Location is alright...we were approached by several homeless people right outside the hotel...not the nicest part of town. But all in all, a good experience and I would recommend it.

I travel to Richmond often for business, so an affordable rate in a good location is important. I love to stay in elegant boutique hotels and have stayed at the nearby historic Thomas Jefferson many times, but recently those room rates have been prohibitive. I'm happy to have discovered the moderately-priced Doubletree. It is comfortable, clean, and the staff has always been friendly and accommodating. The mattresses, pillows and down comforters are comfortable, clean and new- an absolute requirement for me.

A previous reviewer expressed concern over the safety of the area. The Doubletree is one block from The Jefferson, one of the nicest hotels in town. It borders the VCU Campus on one side, and is surrounded by wonderfully preserved historic homes and storefronts. Crime is a fact of life in most inner cities, and the visitor should be aware his surroundings and cautious after dark, but the Doubletree feels safe, and if you are uncomfortable walking, the hotel shuttle will take you and pick you up from wherever you want to go.

Parking, as in most cities, is scarce and expensive, so be prepared to pay the hotel's fee (currently $18) to valet park your car. It is a small price for the security of your car.

Bottom line: this is a clean, comfortable, moderately priced lodging.