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DoubleTree by Hilton Hotel - Richmond Downtown: Traveler Reviews

3.5 of 5
301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
Ranked #40 of 86 hotels in Richmond
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196 reviews from our community

Traveler rating
    36
    62
    62
    15
    21
See reviews for
Families
45
 
Couples
46
 
Solo
21
 
Business
62
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Hershey, Pennsylvania
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Nice hotel with room for improvement”
4 of 5 stars Reviewed November 18, 2012

Stayed for one night on a recent trip to Richmond. The hotel has some nice features, but has a lot of room for improvement. We were promptly greeted by the valet service, which was nice. But I barely had a chance to unload my vehicle. I would have appreciated not feeling so rushed. Another gentleman brought out a luggage cart and helped us bring everything up to our room. Check-in was very quick and friendly. The room was very clean. The bathroom is in need of MAJOR work. The shower drain was clogged. The shower head was falling off the wall. The bathroom ceiling was browned. Otherwise, the room was in fine shape. Bed was extremely comfortable. Had to call for coffee (none was provided in our room) and extra towels (if I knew they only provided 2 I would have requested more to begin with). Ice maker on the floor was broken. Lighting in the room was absolutely terrible....very, very dim. Location is alright...we were approached by several homeless people right outside the hotel...not the nicest part of town. But all in all, a good experience and I would recommend it.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask KRtrumpet182 about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
November 26, 2012
KRtrumpet182,
Thank you for taking the time to write a review about your stay with us at Doubletree Hotel. We're glad you chose to stay with us and enjoyed our hotel. It's good to hear that your overall experience with us was good, but I apologize for the issues you mentioned with your bathroom. I will make sure to look into this maintenance issue with our staff and remedy the situation right away. Thank you again for your patronage. We're glad to have had you as our guest, and we hope you'll come and visit us again soon.
Sincerely,
Scott Dial, General Manager
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Virginia Beach, Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Comfortable and a good value for the location”
4 of 5 stars Reviewed November 12, 2012

I travel to Richmond often for business, so an affordable rate in a good location is important. I love to stay in elegant boutique hotels and have stayed at the nearby historic Thomas Jefferson many times, but recently those room rates have been prohibitive. I'm happy to have discovered the moderately-priced Doubletree. It is comfortable, clean, and the staff has always been friendly and accommodating. The mattresses, pillows and down comforters are comfortable, clean and new- an absolute requirement for me.

A previous reviewer expressed concern over the safety of the area. The Doubletree is one block from The Jefferson, one of the nicest hotels in town. It borders the VCU Campus on one side, and is surrounded by wonderfully preserved historic homes and storefronts. Crime is a fact of life in most inner cities, and the visitor should be aware his surroundings and cautious after dark, but the Doubletree feels safe, and if you are uncomfortable walking, the hotel shuttle will take you and pick you up from wherever you want to go.

Parking, as in most cities, is scarce and expensive, so be prepared to pay the hotel's fee (currently $18) to valet park your car. It is a small price for the security of your car.

Bottom line: this is a clean, comfortable, moderately priced lodging.

Room Tip: A high room away from the elevator will be quieter. If you can get a room with a view of the majesti...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by G W for Richmond
Ask G W about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
November 16, 2012
G W,
Thank you for taking the time to write a review about your experience with us at Doubletree Hotel Historic Richmond. We're pleased to hear that you enjoyed your stay with us, and we're delighted to know that you particularly like our comfortable bedding. We hope your future business will bring you back to our great city and you'll come and visit us again soon.
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Albany, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great hotel for short stay in Richmond”
4 of 5 stars Reviewed November 12, 2012

I stayed at the doubletree when I was in town to run the Richmond marathon. I was looking for a place close to the start and finish of the race and this seemed to do just fine. I was afraid at first because of the negative reviews but I found nothing wrong with the hotel. The service was decent and the rooms were clean. The free wifi was an added bonus. We also took advantage of the free shuttle service to and from a few places around town. We only had one problem when they picked us up from the race expo...they changed drivers and couldn't find where we were waiting so we ended up waiting for an hour. That was the only real problem. It's also in a nice part of the city from what I could tell. We had food options within walking distance so that was great too. I would stay here again if I visit Richmond in the future.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JenM294 about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
November 14, 2012
Jen M,
Thank you for taking the time to write a review about your experience with us at Doubletree Hotel Richmond. We're glad you chose to stay with us while in town for the Richmond marathon. Hope you had a good run! We're pleased you liked our clean, comfortable rooms as well as our wonderful, friendly staff. I'm glad you were able to use our shuttle service, but apologize for the hour wait you had to endure. We welcome you to come and stay with us again, and hope you'll be back for next year's marathon.
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Baltimore
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Okay hotel in a not so great location.”
3 of 5 stars Reviewed November 12, 2012

We went down for the Richmond 1/2 marathon and wanted to find a dog friendly hotel. When we travel, we always go to dog friendly hotels. The arrival was strange in that within 1 minute of pulling into the driveway, a non-valet asked me to open my trunk so he could unload my bags. Unsettled, we reluctantly gave the keys to the staff and hoped the car would return. Front desk staff was not very interested in us or providing service. They explained there was no grass for our dog, we would have to find a place. Out we went with the dog for a break and within 1 block, came upon a drug deal going down about 7:00 at night. We took the shuttle to the Asge center for packet pickup and went by a mobile crime unit for the police within 2 blocks of the hotel. We were very concerned for our safety. Rooms were okay - a tad on the small side, but clean and comfortable. Perhaps the valets don't need to honk as they drive around the corner where the rooms are. It was annoying and an easy fix. Install a light so you don't disturb guest when the windows are right about it.

Overall, the hotel was fine and I would stay again if it weren't for the concern over the surrounding area at night. Hard to believe VCU is right there in the middle if this. Kind of reminds me if Hopkins in that respect.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Krautman about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
November 14, 2012
Krautman,
Thank you for your review. We're pleased you chose to stay with us while attending the Richmond marathon. I'm glad you found our hotel to be nice and liked your comfortable room. I apologize if you didn't feel you were well received upon arrival. We did have a very busy week, but our staff is asked to remain friendly and helpful through all situations. Please accept my apologies and give us another try as we hope to see you again for next year's marathon.
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Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Expected more from Hilton”
3 of 5 stars Reviewed October 24, 2012

I'm here now. The only reason I've given it a three is that I am impressed with the employees - check-in, restaurant, bar and valet were all very professional, helpful and informed. They were all 5 star employees. Unfortunately, there are things that I expect from Hilton, regardless of where the property falls on the star scale - I do not want my room to reek of perfume, I want a decent mattress, when I order a nice glass of red wine from your restaurant I would like it served in a red wine glass (I do not need to hear how the guests run off with your red wine glasses. That is a management issue, not a guest issue.), and finally, I would like the ice machine to work.

This was really I mixed bag. I certainly expect more from Hilton.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask jmsvss about DoubleTree by Hilton Hotel - Richmond Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
October 30, 2012
jmsvss,

Thank you for your review. We're glad to have you as our guest. I appreciate your kind compliments about our staff. We do have an exceptional team. We certainly want you to receive our typical Hilton high standards of service and accommodations. During your stay, feel free to speak with me, the General Manager, as we hope to work through your comments and provide a more positive experience.
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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Also Known As:
Doubletree Richmond
Richmond Doubletree
Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 86 hotels in Richmond
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
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