I was in town for a wedding, and so was not super picky about the hotel since we wouldn't be spending much time there. But I have to say, I was shocked that this was part of the wedding list of hotels. The rooms were dark, old, tiny bathrooms, and no refrigerators. The wallpaper was peeling from the walls! The rooms were noisy, pipes, elevator, talking from other rooms. The toilet was running and no one every came to service it after I called three times. Very old and needs updating.

The free shuttle within 3 miles of the hotel sounds great, but it was totally inconvenient and always took 30 - 45 minutes to be of any use. We always had to pay (a lot) for a cab instead. The one time we actually used the service the driver was completely rude and almost didn't take our group to our requested destination just a mile away from the hotel!

The lobby is nice, with plenty of room to congregate. The bar is literally right across from the elevators which is strange. There was also an altercation on Saturday night where the police had to come and ask a guest to leave the bar and go to his room. It made me feel unsafe the rest of the trip with the person still allowed to stay in the hotel.

The 8.50 breakfast buffet was totally useless. We were in a hurry to get to the airport and nothing was stocked on the hot bar. We had to ask them to replenish (they should have been on top of it... since they didn't have a menu to order from). It took over 20 minutes for any of the food to be put back out. When it was put out, it was either under or overcooked. Terrible.

The staff in general was very rude and not interested in helping anyone.

I would never recoommend this hotel to anyone and will think twice about staying at a doubletree again... which is sad. I have had great experiences at many other doubletree locations. Hilton needs to seriously re-vamp this location.

To be honest Hotel is fine if you are in the area on business. Rooms are clean, spacious and stocked with everything you really need. Hotel is a little characterless though which is a shame as the town is overflowing with character. As a consequence I think that if I happen to be in the area again I would probably choose to stay somewhere else with a little more character and somewhere also in a more central location.

For a one night buisness trip, this Hotel is fine, the rooms could use a face lift, I opened the curtains and the paint had major peeling - the room and bathrooms were clean - It is downtown and good for business meetings - if I came back to richmond I would stay here again, but only for a brief stay -

I had a great stay here if I wasn't dealing with the valet. My room was nice, spacious and clean. Bathroom small, but the niceness and cleanliness of the room made up for it. Laura was our waitress in the bar and she was totally awesome, the other girl bartender never even looked our way! Herb drove the shuttle and gave out his cards but never answered or returned calls. Chris was super friendly but we ended up stranded about 3 miles from our hotel because he was busy. He said he would call us when he was on his way and never heard from him. His friendliness made up for that, we got a taxi but I don't appreciate Kendall the front desk clerk laughing at me when I called her and asked for a shuttle ride one night, she laughed like it was funny that the shuttle driver was busy and I was going to be stranded, not cute! Dan was super helpful at checkout with my incorrect bill. Breakfast was horrid!!! I have never tasted something so bad in my life, so of course that left us having to go out for every meal. At checkout we called for our car 15 minutes ahead of time because it usually took that long, we stood there looking around for our car, about 10 minutes later, I looked around again and there's my car sitting on the road, locked, nobody knew where my keys were so there's another 10 minute wait! Nice hotel, nice rooms, nice staff, get new valet!