I was in town for a wedding, and so was not super picky about the hotel since we wouldn't be spending much time there. But I have to say, I was shocked that this was part of the wedding list of hotels. The rooms were dark, old, tiny bathrooms, and no refrigerators. The wallpaper was peeling from the walls! The rooms were noisy, pipes, elevator, talking from other rooms. The toilet was running and no one every came to service it after I called three times. Very old and needs updating.
The free shuttle within 3 miles of the hotel sounds great, but it was totally inconvenient and always took 30 - 45 minutes to be of any use. We always had to pay (a lot) for a cab instead. The one time we actually used the service the driver was completely rude and almost didn't take our group to our requested destination just a mile away from the hotel!
The lobby is nice, with plenty of room to congregate. The bar is literally right across from the elevators which is strange. There was also an altercation on Saturday night where the police had to come and ask a guest to leave the bar and go to his room. It made me feel unsafe the rest of the trip with the person still allowed to stay in the hotel.
The 8.50 breakfast buffet was totally useless. We were in a hurry to get to the airport and nothing was stocked on the hot bar. We had to ask them to replenish (they should have been on top of it... since they didn't have a menu to order from). It took over 20 minutes for any of the food to be put back out. When it was put out, it was either under or overcooked. Terrible.
The staff in general was very rude and not interested in helping anyone.
I would never recoommend this hotel to anyone and will think twice about staying at a doubletree again... which is sad. I have had great experiences at many other doubletree locations. Hilton needs to seriously re-vamp this location.
- Official Description (provided by the hotel):
- The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more less
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- Also Known As:
- Doubletree Richmond
- Richmond Doubletree