I have never been motivated to write a review before, but the service at this hotel was so ridiculously bad that I feel compelled to do so. Tried a couple times over the weekend to order room service. The call was only answered once and we were told that they were understaffed and not serving breakfast. The bartender was so rude that we walked to a neighboring hotel to have a drink. One evening I stood outside 20 minutes waiting for valet to bring around my car. when he finally came up the carport in front of the lobby was so backed up with people dropping off there cars that I had to run across the street to get mine. The front desk help was snide and sarcastic. we had a member of our party that would be checking in late at night, so we spoke to the front desk and manager to make sure there wouldn't be any problems for him to check in under our name as we would be asleep by the time he arrived. he arrives and guess what...no key, no room. so we were awakened to sort out the problem, which was exactly what we had taken measures to avoid. I was stunned by how poorly we were treated at this hotel. Take my advice and stay anywhere else but here.
- Official Description (provided by the hotel):
- The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Richmond
- Richmond Doubletree