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Candlewood Suites Richmond Airport: Traveler Reviews

2.0 of 5
5400 Audubon Drive, Richmond, VA 23150
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Candlewood Suites Richmond Airport
Ranked #3 of 86 hotels in Richmond
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114 reviews from our community

Traveler rating
    84
    22
    7
    1
    0
See reviews for
Families
36
 
Couples
23
 
Solo
14
 
Business
30
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Raleigh, North Carolina
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Great Stay!”
4 of 5 stars Reviewed November 15, 2012

Stood one night to rest from driving down to Raleigh, NC from NY. The room was very clean, bedding had crisp clean sheets. Check in was a breeze, Nathan was so nice and helpful. If you want a comfortable stay with no worries. Pick this hotel!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask globaby24 about Candlewood Suites Richmond Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review
November 16, 2012
Thank you Globaby24 for your kind words and appreciation for our product and team here at Candlewood Suites. Efficiency, hospitality, and quality have, and always will, be paramount to our ethics here. Nathan has been a wonderful addition to our front desk team, and it is exciting to hear that he is having such an impact on our guest's experience. We strive to be the preferred hotel for all of our guests, and we cant wait to have you stay with us again.

Sincerely,
-James K. Brown-Hare-
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Jolla, California
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“It is hard to do better than this hotel.”
5 of 5 stars Reviewed September 28, 2012

I got an incredible rate on this hotel. I was concerned that the rate was so good that there must be something wrong but I saw that it was rated number 1 in Richmond. And after staying there I completely agree. This is a great hotel at a great price. New. Extremely well maintained, has great staff. The rooms are good size and very modern. Lots of electrical outlets for cell, lap top etc. And a full kitchen with a full size refrigerator. This beats most 3 and some 4 star hotels I've stayed at. I can not say enough positive about this hotel. It's two blocks from a huge shopping and eatery area. Close to the airport yet you don't hear any of the aircraft noise because the runways run the opposite direction. By far the best value for the money I have gotten in years. Great.

Room Tip: Any of them are great.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask lindsey b about Candlewood Suites Richmond Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review
November 16, 2012
Dear Lindsey,

Words can not describe how much we strive to receive these kind of reviews from our guests. This is a direct reflection of how from the maintenance department, housekeeping department, and our very talented front desk team work to make yours and every one of our guest's stay the best possible experience. I do agree that geographically we are blessed in the fact the air traffic runs in every direction except over our hotel. Time and time again you will find our hospitality, quality, and affordability to exceed well past all other hotels in the Richmond area. Next time you are in town we would love to have you stay with us again to prove that this will forever be the benchmark for our hotel.

Humbly At Your Service,
-James K. Brown-Hare-
General Manager
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Boston, MA
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“pleasant stay”
5 of 5 stars Reviewed September 24, 2012

If our destination was not as far as it was, we would have opted to stay here. The facility is well-maintained, the people are kind but the location was not where we needed to be.The price we paid was the best deal!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 6 more reviews by mcmalvarez for Richmond
Ask mcmalvarez about Candlewood Suites Richmond Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review
November 16, 2012
Thank you Mcmalvarez for your wonderful review of our property here. It is always our mission to provide the best prices possible, while providing even better service time and time again. While we do apologize for our location being out of the area in which you needed, we are very happy about you choosing to stay with us. Please let us know if there is anything we can do to improve your stay next time you are in the area. Thank you and have a wonderful day.

Sincerely,
-James K. Brown-Hare-
General Manager
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Virginia Beach, Virginia
Top Contributor
134 reviews 134 reviews
45 hotel reviews
Reviews in 56 cities Reviews in 56 cities
23 helpful votes 23 helpful votes
“Good place, good location”
4 of 5 stars Reviewed September 5, 2012

I have stayed here a couple of times a year for the last 4-5 years. We come to concerts in Richmond and use this as a home base. Close to food and shopping. In June we use the hotel when we are on motorcycles heading to gathering about 80 miles away. Great place, we will be back.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Adak C about Candlewood Suites Richmond Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review
November 16, 2012
Dear Adak C,

Thank you very much for your kind review of our hotel. There is nothing more revered and loved than our repeat guests. And to know that you have had nothing but a pleasant stay with us each and every time you stay, is something we appreciate more than words can explain. We look forward to seeing you again in the near future and never shy away from approaching us with ideas that can make your stay even better than before!

Until We See You Again,
-James K. Brown-Hare-
General Manager
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westchester, ny
Top Contributor
52 reviews 52 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
“phenomenal value”
5 of 5 stars Reviewed August 27, 2012

Located close to the airport and lots of eateries, this hotel offers exceptional suites at unbelievably low rates. The suites have extremely comfortable, clean beds; spacious bathrooms; and amenities such as a full size refrigerator, stovetop, microwave, sink and dishwasher.

Stayed August 2012, traveled solo
Was this review helpful? Yes 1
Ask tmg821 about Candlewood Suites Richmond Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review
November 16, 2012
Thank you Tmg821 for your wonderful review of our hotel. The appreciation you have of our amenities and cleanliness of our facilities speaks volumes toward our goal of making your stay nothing but relaxing and enjoyable. We always strive to have our value exceeded by our quality with each and every one of our guests. Rest assured your expectations will always be exceeded by me and my team here at Candlewood Suites. Have a wonderful day and we hope to see you again soon!

Sincerely
-James K. Brown-Hare-
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Candlewood Suites Richmond Airport

Also Known As:
Candlewood Suites Richmond Airport Hotel
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond
Address: 5400 Audubon Drive, Richmond, VA 23150
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Business Hotels in Richmond
#4 Best Value Hotels in Richmond
#6 Family Hotels in Richmond
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Candlewood Suites Extended Stay Richmond Airport Hotel (RIC). The Candlewood Suites Richmond Airport Hotel is a member of Priority Club Rewards & the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Express & Staybridge Suites Hotels. Specializing in your extended stay experience, the Candlewood Suites Hotel is the perfect environment for government (per diem), project teams, training, relocation, temporary & corporate housing needs.The Candlewood Suites Richmond Airport Hotel is centrally located at the (RIC) Richmond Airport near I 64 & I 295; minutes from the Downtown Richmond & West End real estate districts. Our location offers near access to Ft. Lee (RIR) Richmond Raceway, Colonial Downs, Richmond Convention Center, the Coliseum, VCU Siegel Center & local corporate facilities including Hewlett Packard, Million Air, Phillip Morris, Qimoda, Smurfit Stone and Thomas & Betts.The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio & one-bedroom apartment - like suites featuring fully-equipped kitchens, spacious living & work areas, TV w/ DVD players, free wired & wireless Internet. Other features include 24 hour business center, shuttle, free laundry facilities, fitness center, courtyard w/grills & our signature Candlewood Cupboard convenience store. ... more   less 
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