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“business trip” 5 of 5 stars
Review of Hilton Garden Inn Richmond Downtown

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Hilton Garden Inn Richmond Downtown
3.0 of 5 Hotel   |   501 E. Broad Street, Richmond, VA 23219   |  
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Ranked #7 of 82 Hotels in Richmond
Certificate of Excellence 2014
GreenLeadersBronze level
bristol, United States
1 review
“business trip”
5 of 5 stars Reviewed October 15, 2013

great accomadations; staff went above and beyond to make every effort for my stay to be exceptional Will stay at Hilton garden inn in the future. Stayed at this hotel last year and some of the staff actually remembered me from my previous visit. great customer service

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 18, 2013
Dear Jennifer;

Thanks so much for your recent visit and feedback. Great to be recognized when you return, I'll thank the team for their efforts ! Hope to see you back soon.

Sincerely,

John Cario
General Manager
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861 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 14, 2013

First let me say this is a Hilton hotel so dont expect to get a great price. I was there for a family event and even though it was beautiful, clean and the service was great, it hit my pocket harder than I thought. After the room (which was a discounted rate for the event), parking, breakfast for two and taxes we paid a little under $200 for one night's stay. It is in the heart of downtown Richmond but considering I used to live across the street, I feel it is a little overpriced.

Room Tip: Ask for a room close to the elevators, otherwise you can end up taking a ten minute walk to your roo...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 18, 2013
Dear Jonell;

Thank you for your visit and feedback. Great to hear you enjoyed your stay with us. While rates due vary with special events, and day of week, we strive to be competitive with the market. I would also recommend a future "bed and breakfast" or "downtown work deal" type package which can include breakfast or parking to add more value. Thanks again, hope to see you back soon.

Sincerely,

John Cario
General Manager
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Maryland
Top Contributor
112 reviews 112 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 13, 2013

This hotel is conveniently located by the Convention Center, which we were visiting. You're also a close walk to the historic district and many nearby places to eat and drink. The front desk person was extremely friendly. We reserved a King-Suite room and weren't disappointed. (Room #225). It was quiet, spacious with a separate bedroom and living room. The bed was comfortable, climate control quiet and the bathrooms big and clean. There's self park or valet right in front of the hotel. I would stay again.

Room Tip: Try to reserve King Suite.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 18, 2013
Dear Happy Traveler;

Thank you for your visit and kind review. I was glad to hear you found our hotel to be a great location for your visit. We hope to see you back soon.

John Cario - GM
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Virginia Beach, United States
1 review
3 of 5 stars Reviewed October 12, 2013

We selected this hotel because it was close to a concert venue we were attending. The immediate vicinity is not in very good repair, but we still ventured out on foot. The Capital Ale House, a few blocks away, was excellent! The bed was very uncomfortable, despite the sleep system the attendant at the desk told us about. It did not really work for us; it was not a good night's sleep.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 14, 2013
Dear Brian;

Glad to hear you recently visited and attended an area concert. We are fast becoming a great destination for concerts with the National, Centerstage in walking distance, and of course the Landmark and the Richmond Coliseum very close by. I did reach out to you with a personal email to discuss the bedding. Yes, HGI's have the Garden Sleep System beds you can dial in your comfort. We'll double check the room / bed you had to ensure it was working properly. We hope to see you back soon.

Sincerely,

John Cario
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St. Michaels, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013

Use the Hilton Garden INN. Spacious Rooms, Keurig coffee pots that work. A microwave and clean towels and linens. The staff is friendly and accomodating. The location if you need to be @ Richmond Coliseum or Convention Center is less than a block away. The building is a historic building and is so comfy and warm.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 14, 2013
Thank you for your recent visit and review. Glad to hear you mentioned our Keurig coffee machines in the rooms. We just added these in all our rooms, and all HGI's added as well, certainly a great way for the morning cup of coffee. We also have the K-cups in the lobby at our Pantry, and have some Starbucks too !! Hope to see you back soon.

John Cario - GM
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Arlington, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2013 via mobile

The staff at this hotel were absolutely wonderful. They were very welcoming and accommodating. Everyone was very friendly and customer service was great.
The restaurant was pretty good. The room was clean and comfortable. The building was very pretty and well kept.
It was a bit on the pricey side for parking, as it is in downtown Richmond, so the valet seemed to be the best I could do. The valets were very courteous and helpful with finding local restaurants.
There isn't much you can do about it, but the location is not my favorite. It's not in the nicest neighborhood and I wouldn't have gone walking around at night. Even in the middle of the day, it was a little too seedy for my taste, so just be a smart traveler and be aware of your surroundings.
If I had to stay in this area again, this would be the hotel I would choose.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 18, 2013
Subject: Hilton Garden Inn Richmond Downtown
Location: Richmond
Title: Owner response
ID#: 180945254

Dear Jillian;

Thanks for your recent visit and great review. We'll certainly share your feedback with the team, and it's great to hear you "love the staff". We do have a great team here and we are proud of our efforts to deliver great hospitality to our guests. Hope to see you back soon.

Sincerely,

John Cario
General Manager
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Randallstown, United States
1 review
5 of 5 stars Reviewed October 10, 2013

This hotel is amazing! We have stayed there a many times. The team in place is perfect. We have never had a problem. The front desk sercive is first class. The resturant has great food. They just made some new updates to the lobby and bar area. The building is part of Richmond history and the way the Hilton Garden Inn has made that work is amazing.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 14, 2013
Dear Scott;

Thank you for your recent stay and feedback via Tripadvisor. I was glad to hear you enjoy your stays with us, the Front Desk staff takes great care of you, and you like the new enhancements at the new "Thirst & Fifth" lounge. Chef has also updated all our outlet menus and we are very excited with the new offerings. We look forward to your next visit with us.

Sincerely,

John Cario
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Richmond Downtown

Address: 501 E. Broad Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Richmond
#4 Business Hotel in Richmond
#7 Family Hotel in Richmond
#7 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Richmond Downtown 3*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Garden Inn Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton Garden Inn hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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