Unbelievable location, impeccable shape, incredible staff, well thought out location. Also well thought out design.
The staff, headed by General Manager John P. Cario, is well trained to make a visit a like home experience. Clearly the staff has been selected to be client focused. You cannot meet anyone on the staff in the halls, lobby or car lot without a personal hello and "what can I do for you". Marie at the desk will make you feel you are home, a smile beyond belief and she is only the start. Pool, hot tub, bar, killer breakfast....homey lobby...I'm moving in! Kudos Hilton. This is not a "Garden Inn". This is much, much more!
I married my daughter here and look forward to come back!
Tim O'Brien, New York, NY and lets go back!!!!!

I travel alot for busness and was recently a customer at this Hotel. During my stay I couldnt sleep all night because I could barely breathe. My allergies kicked into high gear all night and I couldnt understand why. My left nose and left side of my head was completely clogged, and I blew through half a box of tissues throughout the night. I finally fell asleep and woke up in the morning only to accidentally open the air filtration system and discover what was the filthiest air filter I have ever seen. This filter looks like it hasnt been changed in YEARS. I will never come back here and will let everyone including corporate know that this is completely unacceptable. Do not stay there if you have allergies or enjoy clean air.

We stayed here one night in early November for the VCU open house. Strike one, was the lack of signage for non-valet parking. I would not have valeted if I had seen where to enter the garage. The gal at the front desk was very pleasant. She gave me a few recommendations for dinner and discussed VCU with us a bit (she was an alum). After helping ourselves to the yummy complimentary cookies, we went up to our room. It was quite spacious. However, the beds were rock hard and made for an uncomfortable nights sleep. The next morning, I discovered that the valve to switch water to the shower was mostly broken which meant it was almost impossible to wash my hair. Then I discovered the coffee maker was broken. At this point, I was VERY displeased to say the least. I phoned down to the front desk and the clerk arranged for a replacement coffee maker and offered a 25% room discount for the shower problem. My other issue with this hotel was that the rate did not include a complimentary breakfast. I usually stay at Hilton Garden Inns while on road trips and cannot recall one that didn't offer breakfast. This was annoying to say the least as I certainly wasn't going to pay their inflated breakfast rate! Should I find myself needing to stay in this area again, I will probably stay at the Marriott across the street.

Solid hotel for business travel - the staff was great (I especially appreciated the free shuttle service around the nearby areas), and the location was perfect for attending my conference (30 second walk). The bar was very nice with great bartenders & the restaurant was decent, but nothing to rave about. The rooms were clean (although I could not get my room made up the second day of my stay no matter how many times I called!).

The front desk staff were so attentive and friendly - they really made the stay enjoyable!