We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Highly recommend” 5 of 5 stars
Review of Hilton Garden Inn Richmond Downtown

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hilton Garden Inn Richmond Downtown to your Saves list
Hilton Garden Inn Richmond Downtown
3.0 of 5 Hotel   |   501 E. Broad Street, Richmond, VA 23219   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Book now and save 25%
Ranked #6 of 82 Hotels in Richmond
Lexington, Virginia
1 review
1 helpful vote 1 helpful vote
“Highly recommend”
5 of 5 stars Reviewed October 26, 2011

The Hilton Garden Inn in downtown Richmond is a top notch hotel. I have been staying there monthly due to treatments at a nearby hospital. The friendly staff go up and beyond as far as accommodating any special needs. The manager, John, handled a medical emergency situation quickly and with care. Derrick at the front desk is always keen to help and attentive to any requests. The rooms are immaculate and spacious, restaurant is delicious with a friendly dining staff, and a convenient shuttle service to take around downtown. I highly recommend this hotel!

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, November 2, 2011
Dear Tara;

Thank you for your many visits to our hotel and your recent feedback. We truly hope your treatments at the nearby hospital are helping you, and we are glad we can assist in any way when you visit. I thank Derrick for his assistance to you as well.

Count on us,

John Cario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

750 reviews from our community

Traveler rating
    415
    231
    70
    24
    10
See reviews for
173
138
41
315
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
5 of 5 stars Reviewed October 25, 2011

I am really impressed with the service of Derrick and Brian at the front desk. They make coming back to the hotel such a pleasure. They make yo feel at home when you're far from home. I know I can go to them for anything and they will go above and beyond to help me in any way possible. People like this make traveling a pleasure and I hope Hilton appreciates the amazing staff they they have with Derrick and Brian.

Returning Guest

Room Tip: talk to Derrick
See more room tips
  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, November 2, 2011
Thank you for your recent visit to our hotel and comments. I will thank Brian and Derrick for taking good care of you during your visit to Richmond and our Hilton Garden Inn.

We look forward to seeing you when your travels bring you back to Richmond.

Sincerely,

John Cario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 23, 2011

We just spent a lovely weekend at the Hilton Garden Inn in Richmond, and recommend it highly. In the old Miller/Rhoads department store, the hotel offers spacious rooms that retain the high ceilings and huge windows of the original building. The lobby was lovely, featuring photos of the old store - great spot for history buffs!

The staff, especially Derrick at the front desk, were SO helpful and friendly. I cannot recommend this place more highly. We'll be back for SURE!

Room Tip: We overlooked the inner courtyard - very quiet, very private.
See more room tips
  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 24, 2011
Thank you for your recent visit and review of our hotel. We appreciate your feedback and will certainly thank Derrick for his assistance to you. We are also glad to hear you enjoyed the history related to our Historic facility. We are proud of our restored Miller & Rhoads department store now a multi-use hotel, retail, and residential facility.

We look forward to your return to Richmond, and the Hilton Garden Inn.

Sincerely,

John Cario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 23, 2011

The Hilton Garden Inn in Richmond is without question, a top choice in a great downtown location. The historic building in which the Garden Inn is located has been beautifully restored to as a top hotel for the budget conscious traveler. The staff are first rate, of the sort you expect at a full service Hilton. Everyone from dining to valets to cleaning staff was friendly, efficient, and friendly. Derrick was our first contact at the front desk and his attention to details was first-rate not just on check-in but also on every other query we had about the city. The Broad St area is clearly returning as a destination spot in this great town, and the Hilton is leading the way.

Room Tip: The atrium side is peaceful and quiet.
See more room tips
  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 22, 2011

The Hilton Garden Inn in Richmond is a hands-down no-brainer of a stay. The property is a beautifully restored historic building in downtown Richmond. The rooms are spacious, well appointed, and tasteful. The staff is par excellence, and for a hotel of this price point, they are the gem of the hotel. Derrick was our primary connection and he is a first-rate hospitality professional. But everyone at this hotel was fantastic, from curb service, to the restaurant, to the cleaning staff, there was never anything less than exceptional and friendly service. A great downtown location in a wonderful town.

Room Tip: Our atrium room was a real plus. Quiet but central.
See more room tips
  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 24, 2011
Thank you for your recent visit and review of our hotel. We appreciate the feedback, will share it with the team, and I'll personally thank Derrick for his assistance to you during the visit. We look forward to your return visit to our Historic Hilton Garden - Richmond Downtown.

Sincerely,

John Cario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2011

If the name didn't say Hilton Garden Inn, you would think you were at a full-service Hilton! From the curb, through the lobby, and into the room the staff at every turn was helpful and smiling. The valet team was excellent. The room-service actually tasted good and was delivered with a smile. The team at the front desk went out of their way to make sure I had everything I needed. This hotel is the newest, cleanest, and best hotel in downtown Richmond.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 24, 2011
Dear Jeremy;

Thank you for your recent visit and review. We are glad to hear you rank us "The Best Hotel in Downtown Richmond". We look forward to your next Richmond / Hilton stay with us.

Sincerely,

John Cario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus Junction, Iowa, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2011

I stay at this hotel often when I am in the city of Richmond, specifically the downtown area, for business. This hotel is very easy to find and centrally located. The staff is very cordial and welcoming from the minute you arrive until you leave. They are always around to offer friendly advice or assistance. The rooms are what more than adequate. The Hilton beds and linens are great. The rooms are spacious enough. It is always a plus to have a refrigerator and microwave. I am in Richmond often and would never hesitate to stay at this location or recommend it to my colleagues and friends.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review, October 24, 2011
Thank you for your recent visit and review. We sincerely appreciate your feedback, and will share it with the team.

John Cario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn Richmond Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Richmond Downtown

Address: 501 E. Broad Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Richmond
#6 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Richmond Downtown 3*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Garden Inn Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton Garden Inn hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Priceline, Cheap Tickets, Hilton Hotels, TripOnline SA, Booking.com and Tingo so you can book your Hilton Garden Inn Richmond Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Richmond Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.