Made reservations online with an estimated check-in of 6pm, got to the Hotel which is very hard to find at 7:00, waited in line almost an hour to find out my room was not available. Have to wail almost another hour for the room, by then it is almost 9:00pm and everything in that area closes at 9pm!! the young lady at the front desk semed extremely lost and did not have a clue and was left by herself. One of the reasons I choose this hotel was its nice accomodations and free airport shuttle service. When I requested shuttle service I was told no problem, the next morning same attendant was on duty I confirmed the shuttle and she stated yes I called the taxi (female was Indian and thought thats what they called shuttles). To my disbeief a taxi showed up and I was told that I had to take a taxi because the shuttle was no available. Cost me $65 for the cab fare. If I would have known this I would have stayed by the airport. the breakfast was ok, the turkey bacon still looked raw. If you like a real nice clean hotel with crappy service then this is the hotel for you. Just be advised if your traveling through that everything I mean everything in that area closes at 9pm
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- Also Known As:
- Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond