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“Great Value Hotel in a very convenient location” 4 of 5 stars
Review of Omni Richmond

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Omni Richmond
4.0 of 5 Hotel   |   100 S 12th St, Richmond, VA 23219   |  
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Ranked #8 of 82 Hotels in Richmond
Certificate of Excellence 2014
Richmond, United States
1 review
1 helpful vote 1 helpful vote
“Great Value Hotel in a very convenient location”
4 of 5 stars Reviewed October 2, 2013

I have had the pleasure of staying in a number of hotels in my life and I would put the Omni Richmond in the top-tier of the those hotels. The bed was comfortable, the room was quiet to enable a good night's sleep, the shower had adequate pressure and temperature. The restaurant, Trevi's has an outstanding brunch and when entering the hotel, the ambiance is beautiful and inviting. The staff is very flexible and pleasant to deal with. The only hotels in which I have stayed that have been nicer were priced significantly higher. This is a great value.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,044 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
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English first
Boston, Massachusetts
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 1, 2013

Nice hotel with well decorated common spaces and rooms. Upper floor has nice views of city, river, and off into distance.

My issues were that there were hairs all over the shower walls. And there were both black and rad long hairs so either very hairy people used before me, or multiple people had used since it was last really cleaned.

The walls are also very thin. I moved my first room because i could hear a child screaming at about 7pm like he was in my room. I didn't wait to see if it got better (or worse). The hotel was very accommodating. My next room was just a nice, but i could hear my neighbor snoring all night long. The walls must have been thin because on the other side, i could clearly hear the wake-up call, call phone ringing and the guest peeing.

Restaurant food was OK, but the lounge/dinner service had about 5 TVs all on different channels with volumes up loud so i opted for room service instead.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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A TripAdvisor Member
2 of 5 stars Reviewed September 30, 2013

The staff is wonderful, but cannot make up for the mold in the A/C system, or even the dated appearance of the carpets and other decor. The food in the restaurant/room service is from cans and jars mostly, though breakfast buffet was pretty good. Egg station depended on who was cooking -- some not so good.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashburn, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2013

Excellent customer service. Fresh flowers in the lobby and sparkling crystal chandeliers. We stayed there on our way to Hatteras, NC, and would have stayed there on the way back but it was booked. So we stayed in a place with similar costs but no where near the level of customer service or attention to detail.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 28, 2013

Wonderful experience. Clean rooms, pleasant staff and supurb service. Oh....location is great! I would definitely recommend this hotel to families, business travelers or singles. I have nothing negative to say about our experience at this hotel. Thank you so much.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 26, 2013

Great experience. Bed's sleep like fluffy clouds and room design are a highlight. A smoothly run business with great service in a quiet atmosphere. Location is perfectly placed on the edge of The Slip. Great for foodies and pub crawlers.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 24, 2013

A colleague and I recently spent one night at the Omni and attended an all day conference the following day. We paid $20 to valet when we arrived and they kept our car all of the next day until we were done with the conference even though we checked out first thing that morning. They even brought our car up so we could pack it before going to the conference. All staff were very helpful and polite.

We had a basic room with 2 full/queen beds (I didn't make the reservation so I'm not positive about the bed size). The hotel itself is beautiful and clean. Our room on the 11th floor was lovely, spacious, and clean; our view from the large window was great, too. The bed was fantastic - very comfortable and lush bedding. The bathroom was quite big as well. We had a mini fridge and a coffee maker. My friend tried to use the coffee maker and had lots of problems with it...not sure if was the machine or operator error.

The Omni is in a perfect location. We walked to nearby restaurants for dinner and lunch. There are many amazing high end restaurants nearby and the streets are gorgeous to walk at anytime of day or night. The area is just charming – beautiful, quaint, gorgeous old buildings, and while there are people walking and cars going by, it is still peaceful and exciting at the same time. There is a Starbucks and restaurant inside the hotel as well. Lastly, the area for our conference was nice. The room was large to accommodate everyone and was beautiful. The set up and use of the computer, projection, and A/V equipment was flawless. We were served a continental breakfast of coffee, various juices (that weren’t labeled so I did get a mouthful of the wrong juice), and assorted fruit and pastries. Staff worked hard to ensure everything was replenished as needed and they were constantly cleaning up the used dishes and trash.

The Omni and staff accommodated us and our conference beautifully. I plan to return with my husband just for a quick getaway to enjoy the surrounding area for the beautiful streets and great restaurants.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Richmond

Address: 100 S 12th St, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Luxury Hotel in Richmond
#6 Romantic Hotel in Richmond
#6 Business Hotel in Richmond
#12 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Richmond 4*
Number of rooms: 361
Reservation Options:
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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