We travelled to Richmond for a wrestling tournament over Easter weekend with our 3 children. I booked at the Omni, but was really skeptical because of the low price (we paid $87 per night). From the Valet, bellhop to the front desk, everyone was more than friendly. The lobby itself was impressive. The woman at the concierge stand gave my children their own Omni backpacks which had cute arts and crafts items in it.
The next day after a long day at the tournament, I tried to find a store that was open that would have Easter Items since I slacked and did not bring anything with me. Since everything was closed, I spoke to the concierge and again they were more than helpful. They had made Easter Baskets for their staff, and had left overs, so they gave me some items that I could use to put the kids candy in. Way more than I would have expected them to do! The pool was great, even with no hot tub!
We had Easter Brunch at the hotel the next day, the food and service were both excellent.
The only complaint that I had was on check out it took almost 30 minutes to get our car form the valet. We ended up leaving a bag in the hotel lobby because we were so excited that the car was finally here! I called the next morning, only to be told my bag was nowhere to be found. I was really upset, but could not fault the hotel for this. I did get a call today (2 days later) that they did locate my bag, and they are sending it to me FedEx at no cost.
If you are staying in Richmond, I would definitely recommend the Omni.
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- Also Known As:
- Omni Richmond Hotel Richmond
- Omni Hotel Richmond
- Richmond Omni Hotel