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“Good hotel - but keep your dogs at home” 4 of 5 stars
Review of Omni Richmond

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Omni Richmond
4.0 of 5 Hotel   |   100 S 12th St, Richmond, VA 23219   |  
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Ranked #12 of 82 hotels in Richmond
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
“Good hotel - but keep your dogs at home”
4 of 5 stars Reviewed February 13, 2013

The Omni is a decent hotel in downtown Richmond. In quality and surrounding it is not comparable to the OMNI in Washington, DC, but still a typical and good Omni property. The overall service was good, great staff and especially the waiters in the restaurant were very friendly and helpful. Every question was answered and they never showed any sign of rush.
The valet and bag service was reasonable, the employees very friendly. The room was clean with a good size, but nothing special. The overall location for people visiting with dogs is not to be recommended, as there is neither any park in the close vicinity nor a good opportunity to walk the dog. The next greater walking trail is around 1.5 miles away, but you have to cross several busy streets. For visitors without dogs it is a good starting point to explore the City of Richmond.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, February 21, 2013
Thank you for giving us the opportunity to read about your stay at the Omni Richmond. We are glad you had a wonderful experience but regret that you did not find the immediate vicinity ideal for walking your dog. We hope this won't prevent you from returning as we would be pleased to welcome you back in the future.
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791 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Charlotte
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 5, 2013

The Omni is a quality hotel in a great location in downtown Richmond. I would not qualify it as a luxury property, like I would the Omni in San Francisco, but it is definitely a nice place to stay and a typical Omni property. Overall, the service is good at the front desk and room service. Although, the valet and bag service is slow and unfriendly. The rooms are always clean and of good size but nothing special. Sometimes you can hear others in adjacent rooms. The location is great if you are in town for business, epically with Wells Fargo since it is adjacent to the Wells Fargo offices. The Starbucks in the lobby is nice and the free access to the YMCA makes it my favorite as far as work out facilities in a hotel. Overall, this is a nice place to stay in Richmond and would recommend it for any business traveler.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, February 21, 2013
We appreciate your recommendation of the Omni Richmond on TripAdvisor. We are glad you had a great stay and hope you will return soon!
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Washington DC, District of Columbia
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 5, 2013

We took the train down from DC to Richmond for a weekend to check out the city. The Omni had great weekend rates and we've had good experiences at Omni Hotels in the past, plus their loyalty program is very generous. We were not disappointed in Richmond. It was a pretty easy walk from the train station to the hotel. Check in was super fast and the room was nicely prepared for us. We had a normal room and it had plenty of space. The tv even had many hd channels, which was refreshing. Staff was very nice. We ate at Trevi once... food was ok and service was nice. No complaints!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, February 21, 2013
We are delighted to read that you enjoyed your weekend getaway at the Omni Richmond Hotel. Thank you for sharing all of your kind words and we hope for a future opportunity to serve you!
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Browns Summit, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 28, 2013

The hotel overall was very nice. The front desk staff, the valets and the bellmen were all very helpful and friendly. We ventured across the street to hit the cobblestone street and found plenty of restaurants and bars to choose from. We returned to the hotel later in the afternoon and were greeted with champagne in the lobby. Nice touch.
The room was spacious, but by no means upper level luxury. Huge bed, but the feather pillows were flat and uncomfortable.
We returned to the hotel rather late the following evening,and there were several groups of young people hanging out where you pulled up for the valet service. Did not like that.
Where was security? One of the elevators was closed for cleaning. I think someone had gotten sick in it. This is not my idea of upper level luxury.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, February 21, 2013
Thank you for writing a review of our hotel. We are glad you had a great first impression but regret that later in the evening your experience changed. We are committed to providing our guests with a safe and secure place to stay and provide on site security at all times. We do appreciate all of your comments and hope that we will have a future opportunity to provide you with a great stay from start to finish.
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Rehoboth Beach, Delaware, United States
Senior Contributor
31 reviews 31 reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 24, 2013

I like to stay here occasionally when I come to Richmond with my kids. The room is a good size, the bathroom is ok. The upgraded rooms are nicer than than the standard. It is right downtown and there isn't a whole lot to do, but it is in a convenient location to much of the Richmond area. The pool is a nice option. I really like the access to the gym located in the building, it is a YMCA and one of the nicest I've ever been to. The restaurants are impressive. Great options for ethnic cuisine. The riverwalk is a nice stroll.

Room Tip: Go for the upgrade.
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
We are delighted to read that your family enjoys their occasional visits to the Omni Richmond. Thank you for sharing your review on TripAdvisor and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chambersburg,pa
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 24, 2013

in reading about this hotel before my stay, i saw the term 'upper level luxury' somewhere and i was dubious. The rooms were nothing special...adequate i would say. Sadly, there was very little soundproofing. Walking down the hall, i could hear people speaking at normal conversational levels in their rooms! And i could hear any one talking outside my room as they walked by speaking in normal tones. I am just glad we didnt have a party floor or a honeymoon suite next door. And i do apologize to anyone in the room next to mine since i forgot to take my snoring appliance..sorrrrry! i booked the room for a trip my son and i took, he had checked online and emailed me that i could get a AAA rate but i had already booked online and was not offered that option. I asked at check-in and they said since i was already given a 'discount' they could not offer me the AAA rate...granted the difference was only $5 less, but it was the perception that they didnt want to go the extra step to please the customer. I have a feeling the desk person at the Ritz-Carlton would have made the decision to give me $5 off. i did feel lucky though, when asking for the discount, the person checking in beside me was told they had no reservation even after he explained he booked it online and even talked to someone who he called when he got an email that his card was refused. Oh man, i didnt stay around to hear that conversation! It was very convenient to downtown restaurants, nite spots etc and the expressway to get outta town for other venues. i would stay again, the price was reasonable, i just wouldnt call it a 'luxury' hotel unless you were having an event there and needed the sweeping staircase or ornate event rooms.

Room Tip: i was at the end of the hall....i would recommend that too....keeps the noise level down outside you...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2013

The Omni in Richmond Virginias Downtown is a jewel, ( Great price, beautiful rooms, great staff )Shopping on the ground floor and It sits at the top of one of the best blocks in downtown Richmond. Great variety of restaurants, quaint shops, great place to walk and take in the sites(cobblestones and all). The hotel is within walking distance of 5 great museums. It's family friendly and takes dogs. It was a great experience. Can't wait to go back. You want a great dinner. The Tobacco Company is steps away, if you want one of the best deals in town Check Out City Dogs at the bottom of the block. City Dogs is a great example of some of the best and least expensive food at it's best. Hot dogs,sandwiches, burgers and the best Bloody Mary's I have ever tasted. Our waiter Kevin was a fountain of information as well as a great waiter, we tried all his recommendations he was brilliant. Have fun and CHECK IT OUT.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
We are glad you had a great stay at the Omni Richmond and in our lovely historic neighborhood. Thank you for sharing your complimentary feedback and we hope you will stay again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Richmond

Address: 100 S 12th St, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Richmond
#7 Romantic Hotel in Richmond
#8 Business Hotel in Richmond
#14 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Richmond 4*
Reservation Options:
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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