The Omni is a quality hotel in a great location in downtown Richmond. I would not qualify it as a luxury property, like I would the Omni in San Francisco, but it is definitely a nice place to stay and a typical Omni property. Overall, the service is good at the front desk and room service. Although, the valet and bag service is slow and unfriendly. The rooms are always clean and of good size but nothing special. Sometimes you can hear others in adjacent rooms. The location is great if you are in town for business, epically with Wells Fargo since it is adjacent to the Wells Fargo offices. The Starbucks in the lobby is nice and the free access to the YMCA makes it my favorite as far as work out facilities in a hotel. Overall, this is a nice place to stay in Richmond and would recommend it for any business traveler.