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“upper level luxury?” 4 of 5 stars
Review of Omni Richmond

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Omni Richmond
4.0 of 5 Hotel   |   100 S 12th St, Richmond, VA 23219   |  
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Ranked #6 of 84 Hotels in Richmond
Certificate of Excellence
chambersburg,pa
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“upper level luxury?”
4 of 5 stars Reviewed January 24, 2013

in reading about this hotel before my stay, i saw the term 'upper level luxury' somewhere and i was dubious. The rooms were nothing special...adequate i would say. Sadly, there was very little soundproofing. Walking down the hall, i could hear people speaking at normal conversational levels in their rooms! And i could hear any one talking outside my room as they walked by speaking in normal tones. I am just glad we didnt have a party floor or a honeymoon suite next door. And i do apologize to anyone in the room next to mine since i forgot to take my snoring appliance..sorrrrry! i booked the room for a trip my son and i took, he had checked online and emailed me that i could get a AAA rate but i had already booked online and was not offered that option. I asked at check-in and they said since i was already given a 'discount' they could not offer me the AAA rate...granted the difference was only $5 less, but it was the perception that they didnt want to go the extra step to please the customer. I have a feeling the desk person at the Ritz-Carlton would have made the decision to give me $5 off. i did feel lucky though, when asking for the discount, the person checking in beside me was told they had no reservation even after he explained he booked it online and even talked to someone who he called when he got an email that his card was refused. Oh man, i didnt stay around to hear that conversation! It was very convenient to downtown restaurants, nite spots etc and the expressway to get outta town for other venues. i would stay again, the price was reasonable, i just wouldnt call it a 'luxury' hotel unless you were having an event there and needed the sweeping staircase or ornate event rooms.

Room Tip: i was at the end of the hall....i would recommend that too....keeps the noise level down outside you...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,160 reviews from our community

Traveler rating
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    362
    140
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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  • English first
  • French first
  • German first
  • Portuguese first
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English first
Hampton, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 23, 2013

The Omni in Richmond Virginias Downtown is a jewel, ( Great price, beautiful rooms, great staff )Shopping on the ground floor and It sits at the top of one of the best blocks in downtown Richmond. Great variety of restaurants, quaint shops, great place to walk and take in the sites(cobblestones and all). The hotel is within walking distance of 5 great museums. It's family friendly and takes dogs. It was a great experience. Can't wait to go back. You want a great dinner. The Tobacco Company is steps away, if you want one of the best deals in town Check Out City Dogs at the bottom of the block. City Dogs is a great example of some of the best and least expensive food at it's best. Hot dogs,sandwiches, burgers and the best Bloody Mary's I have ever tasted. Our waiter Kevin was a fountain of information as well as a great waiter, we tried all his recommendations he was brilliant. Have fun and CHECK IT OUT.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
We are glad you had a great stay at the Omni Richmond and in our lovely historic neighborhood. Thank you for sharing your complimentary feedback and we hope you will stay again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 23, 2013

This was my second stay at the Omni downtown Richmond. It's right in the heart of downtown. There are plenty of resturants near by. The hotel is great. The bed in the room was comfortable. I had no problem falling asleep. :)

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
Thank you for reviewing the Omni Richmond. We are glad you had a great night's sleep and we hope to have you back again soon!
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hu10 6as
Level Contributor
187 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed January 23, 2013

arrived at the omni got out the taxi,no help from the bell hops ,no greeting from reception ,this attitude continued for the rest of the stay ,walls were paper thin rooms very big bed large and comfortable .that was it felt very let down and isolated .on leaving we were not asked if we had enjoyed our stay would not stay again.

Room Tip: avoid the lifts and ask for a high room
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
Thank you for choosing to stay with us at the Omni Richmond Hotel. We truly appreciate your honest feedback. We can assure you that your concerns will be taken very seriously and will be addressed. Our goal is not only to meet you expectation but also exceed them and we hope that you give us another chance to prove to you who we truly are. We look forward to hosting you back soon.
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Virginia
Level Contributor
215 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed January 22, 2013

The Omni in Richmond is spacious, well-appointed and in a great location. The hotel is located on the corner of Cary Street (where there are some great restaurants and shops) and is just 2 blocks from the Capitol Square. My room was on the corner of the hotel on the 16th floor and it had a great view of Cary Street and downtown Richmond. The room was very spacious, clean and neat. The hotel staff were friendly and courteous at all times and very helpful. I will definitely stay here again.

Room Tip: Chose a higher floor and a corner suite for a great view
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
We enjoyed reading your review of the Omni Richmond. Thank you for sharing your compliments of our property, our associates, and our location. It will be our pleasure to welcome you back again soon!
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Level Contributor
4 reviews
3 of 5 stars Reviewed January 20, 2013

NIce hotel, convenient to the restaurants on E Cary st and the National....alas the walls are paper thin. We could hear the folks next door talking, possible in a little louder than conversation voice, but came through clearly - unfortunately at 2:30 in the am....along with thier music. Shower smelled like sulfur as well and had low water pressure.

Room Tip: Go higher than floor 3
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
Thank you for sharing your feedback about our hotel on TripAdvisor. We apologize for any disruption from your neighbors as we do our best to maintain a quiet and peaceful atmosphere on the guest floors. We do hope this won't prevent you from returning as we would greatly appreciate a second opportunity to provide you with a great stay.
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virginia
Level Contributor
121 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed January 20, 2013

my daughter and I decided to get out of town and treat ourselves to a nice hotel and breakfast in bed for her birthday. The Omni was perfect. Staff was charming and friendly on the phone and in person and exuded customer service. Room was large and comfortable,big soft towels, quality bed linens, many pillows, incredible city scape/river view. I recommend signing up for their free loyalty program, as there are benefits right away! At "Gold Status" We were pre-checked in and the bellman handed us our key packet and info allowing us to bypass a short line at the desk. As a member, an elevator keycard gave us access to the 18-19th floors where views from the rooms are incredible. free wifi (as opposed to $9.95 per day) are also included immediately in the loyalty program. I did the reservation online and mentioned in comments that this was a birthday treat. There was a slice of cake with a Happy Birthday ribbon in the room when we arrived! Room service was prompt and hot and very good. Will come again! Did not check out pool or dining, but hotel is right downtown near all kinds of dining and sights.

Room Tip: Join the select guest program. higher floors have better views. Can select preferences on line (awa...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
It was a pleasure for us to read that you and your daughter enjoyed her birthday celebration at the Omni Richmond Hotel. We are grateful for all of your kind compliments and hope you will consider staying with us again the next time you need a relaxing night away!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Richmond

Address: 100 S 12th St, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Luxury Hotel in Richmond
#4 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Richmond 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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