my daughter and I decided to get out of town and treat ourselves to a nice hotel and breakfast in bed for her birthday. The Omni was perfect. Staff was charming and friendly on the phone and in person and exuded customer service. Room was large and comfortable,big soft towels, quality bed linens, many pillows, incredible city scape/river view. I recommend signing up for their free loyalty program, as there are benefits right away! At "Gold Status" We were pre-checked in and the bellman handed us our key packet and info allowing us to bypass a short line at the desk. As a member, an elevator keycard gave us access to the 18-19th floors where views from the rooms are incredible. free wifi (as opposed to $9.95 per day) are also included immediately in the loyalty program. I did the reservation online and mentioned in comments that this was a birthday treat. There was a slice of cake with a Happy Birthday ribbon in the room when we arrived! Room service was prompt and hot and very good. Will come again! Did not check out pool or dining, but hotel is right downtown near all kinds of dining and sights.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It was a pleasure for us to read that you and your daughter enjoyed her birthday celebration at the Omni Richmond Hotel. We are grateful for all of your kind compliments and hope you will consider staying with us again the next time you need a relaxing night away!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.