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“Spacious, well-appointed and great location” 5 of 5 stars
Review of Omni Richmond

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Omni Richmond
4.0 of 5 Hotel   |   100 S 12th St, Richmond, VA 23219   |  
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Ranked #9 of 81 hotels in Richmond
Southwest Virginia
Top Contributor
146 reviews 146 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
69 helpful votes 69 helpful votes
“Spacious, well-appointed and great location”
5 of 5 stars Reviewed January 22, 2013

The Omni in Richmond is spacious, well-appointed and in a great location. The hotel is located on the corner of Cary Street (where there are some great restaurants and shops) and is just 2 blocks from the Capitol Square. My room was on the corner of the hotel on the 16th floor and it had a great view of Cary Street and downtown Richmond. The room was very spacious, clean and neat. The hotel staff were friendly and courteous at all times and very helpful. I will definitely stay here again.

Room Tip: Chose a higher floor and a corner suite for a great view
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
We enjoyed reading your review of the Omni Richmond. Thank you for sharing your compliments of our property, our associates, and our location. It will be our pleasure to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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755 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed January 20, 2013

NIce hotel, convenient to the restaurants on E Cary st and the National....alas the walls are paper thin. We could hear the folks next door talking, possible in a little louder than conversation voice, but came through clearly - unfortunately at 2:30 in the am....along with thier music. Shower smelled like sulfur as well and had low water pressure.

Room Tip: Go higher than floor 3
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
Thank you for sharing your feedback about our hotel on TripAdvisor. We apologize for any disruption from your neighbors as we do our best to maintain a quiet and peaceful atmosphere on the guest floors. We do hope this won't prevent you from returning as we would greatly appreciate a second opportunity to provide you with a great stay.
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virginia
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 20, 2013

my daughter and I decided to get out of town and treat ourselves to a nice hotel and breakfast in bed for her birthday. The Omni was perfect. Staff was charming and friendly on the phone and in person and exuded customer service. Room was large and comfortable,big soft towels, quality bed linens, many pillows, incredible city scape/river view. I recommend signing up for their free loyalty program, as there are benefits right away! At "Gold Status" We were pre-checked in and the bellman handed us our key packet and info allowing us to bypass a short line at the desk. As a member, an elevator keycard gave us access to the 18-19th floors where views from the rooms are incredible. free wifi (as opposed to $9.95 per day) are also included immediately in the loyalty program. I did the reservation online and mentioned in comments that this was a birthday treat. There was a slice of cake with a Happy Birthday ribbon in the room when we arrived! Room service was prompt and hot and very good. Will come again! Did not check out pool or dining, but hotel is right downtown near all kinds of dining and sights.

Room Tip: Join the select guest program. higher floors have better views. Can select preferences on line (awa...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
It was a pleasure for us to read that you and your daughter enjoyed her birthday celebration at the Omni Richmond Hotel. We are grateful for all of your kind compliments and hope you will consider staying with us again the next time you need a relaxing night away!
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Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 17, 2013

We were on the road heading south to North Carolina and decided as we set off that Richmond would be our stop for the night. Utilizing an app to book a room we checked in to the Omni at nearly a moments notice. The carport was generous, the valets were accommodating, the desk staff were very nice. The room was as requested, 2 doubles. Not overly spacious but not crowded either. We sat down for a minute and headed to Starbucks in the lobby for a quick refreshment.

The beds were comfortable and the bathroom was spacious. We ate breakfast next morning in the hotel restaurant, seated in the atrium. That was a bit breezy. The meal was very nice, however. We checked out mid-morning and headed on our way.

Room Tip: Ask for a room that is NOT on the floor with the swimming pool. That was not a great view and we we...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
Thank you for choosing the Omni Richmond for your quick stopover on the way to North Carolina. We are glad you enjoyed your time with us and appreciate your complimentary review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
beaufort, nc
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 13, 2013

This hotel is in the middle of downtown, it was an easy walk to everything. We had great restraunts everywhere and plenty of sights to see without ever having to drive anyway. If you want anything specific, I would suggest calling the front desk before your arrival and make sure they take care of it before you arrive.

Room Tip: Dont worry about it... You wont spend much time in the room anyway... There is too much to do just...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
We are delighted that you found the location of the Omni Richmond perfect for exploring our historic city. Thank you for taking the time tor review your experience on TripAdvisor and we hope you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portadown
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 11, 2013

My husband and I stayed here for one night on our honeymoon and we had a wonderful stay! We were firstly helped with our car by Tracey and the manager on duty who helped change our tyre! Also, there was a shuttle bus service free of charge to anywhere within a 5 mile radius! The hotel itself was beautiful and decorated lovely for Christmas. The rooms were spacious, quiet and very comfortable and location was ideal to see the attractions in Richmond! Thanks again to all the staff.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 28, 2013
Thank you for your gracious review of the Omni Richmond Hotel. We are glad that Tracey and our associates could help to make your honeymoon night a memorable one. It would be our pleasure to have you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owings Mills, MD
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 5, 2013

Just returned from an overnight trip to see Chihuly Exhibit. The hotel location was perfect for getting our fix of sightseeing and restaurant going. Price through AAA or AARP was quite reasonable ($105+ taxes). Decided to pay for in/out valet parking at $20 for the night. Hotel had nicely decorated room with a view of downtown Richmond from the 14th floor. I would say that the room would have been quiet, but unfortunately the floor was filled with a partying crowd right next door. So we were awakened several times by screaming, cursing and banging on the door. It got so bad that we had to had to call security several times till they finally tossed the offenders out of the hotel. The bed was comfortable, but I lowered my sleep rating because of the noise from next door. Without it I would have given the room a 5 star for sleep quality. Breakfast was pricey but certainly the buffet with omelets and eggs prepared for you had enough variety and quality of food was very good. The staff whether it was the valet or front desk were friendly and helpful. We used the hotel shuttle to get to the art exhibit and John our driver was professional and friendly. It made getting to the museum much easier.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond, responded to this review, January 10, 2013
Thank you for your complimentary review of the Omni Richmond Hotel. We were dismayed to read that your neighbors disrupted your sleep but are glad that security was able to take care of the issue. We do appreciate your compliments of John and are glad he made your visit to Chihuly more enjoyable. If you return to Richmond we hope you will once again allow us to provide you with accommodations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Omni Richmond

Address: 100 S 12th St, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Richmond
#7 Romantic Hotel in Richmond
#8 Business Hotel in Richmond
#12 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Richmond 4*
Reservation Options:
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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