The Omni Richmond tries very hard to be a 5 star hotel. Most of the staff were very friendly, professional, and accommodating. Valet and bellman services were efficient and timely, considering how busy this location can be. Loved the room, but not the view. If I'm paying the price of a luxury hotel, I really don't want to look out and see a parking garage. I would have preferred a street view. The beds were comfy and the bedding was luxurious, just like home. I was taken back when the front desk told me there is a $15.00 per day rental fee to use the in-room refrigerator. This refrigerator was fully stocked with sodas, wine, snacks, etc. which I would have also had to pay for if I had rented the fridge and used any of the items. I was afraid to ask "how much?" On the plus side, as an Omni Select Guest, I received complimentary beverage service and a newspaper each morning and two bottles of water and ice each evening. One day we came back to find that housekeeping had only made up ONE of our beds. This seemed so unusual. When I called the front desk, housekeeping was sent immediately to our room to fix this. The faucet on the bathroom sink was loose and the plumbing rattled like crazy when anyone above us was taking a shower. The walls are a bit thin because I could hear doors slamming throughout the night the first night. In spite of this, I managed to get a little sleep. I like the fact that The Tobacco Company and James River Center are both so close. The wait staff for our convention lunches and dinners were very hard working, polite, and unobtrusive.... in short, they made the Omni proud. I had no trouble with check out and even got tremendous help from the bellman when packing my care. Thanks, Omni Richmond!
- Also Known As:
- Omni Richmond Hotel
- Omni Richmond Hotel Richmond
- Omni Hotel Richmond
- Richmond Omni Hotel
- Richmond Omni
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