My bf and I stayed here for one night in October after dropping a relative off at the Norfolk Naval Shipyard. We were greeted by a friendly bellhop the minute we pulled up to the hotel and he promptly whisked away our luggage. The check in process was quick, and within ten minutes were were in our room on the club level floor.
The room was very large, modern, and clean. I also loved the huge bathroom with the fancy spa like shower.
Being on the club level we had access to complimentary snacks and beverages, as well as breakfast in the morning. My bf and I grabbed cookies before leaving for the night and raved about them the rest of the night. They were seriously addictive. Breakfast was also very good. There were the usual cold options like yogurt and cereal, as well as a few hot options like steel cut oatmeal and eggs. Being a fitness nut that I am, I was glad to see healthy options available. I would recommend springing for the extra $20 or so per night for the club level. It's worth it.
Also noteworthy was the woman with the NY accent who was replenishing the food in the club room. She was one of the friendliest, most accomodating people I have ever encountered at a hotel Even after the listed breakfast hours had ended, she did not hesistate grabbing me hot water for my tea or getting me additional bread to toast. She is the definition of good customer service.
Pay for a club level room and you won't be disappointed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Kfrolich, thank you for your recent visit and the time you took to post a great review of your experience at The Westin Richmond. I was thrilled to hear that our "amazing" staff took such good care of you and your friend; especially Sandra in the Executive Club Lounge. I am glad to hear you enjoyed your Club Level accommodations and the chocolate chip cookies! Thank you again and we look forward to seeing you on your next trip to Richmond. Stay well, Feliks Schwartz - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.